Loading...
Resolution - 2019-09RESOLUTION NO.2019-09 A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF WEST COVINA, CALIFORNIA, APPROVING THE REVISED POSITION CLASSIFICATION SPECIFICATION AND ADJUSTED SALARY SCHEDULE FOR PUBLIC SAFETY DISPATCHER AND SENIOR COMMUNICATIONS OPERATOR WHEREAS, the City of West Covina has met and conferred with representatives for the West Covina Non-Swom Safety Support Employees' Association; and, WHEREAS, the City of West Covina and the West Covina Non -Sworn Safety Support Employees' Association have agreed upon certain revisions to the position classification specifications for Public Safety Dispatcher and Senior Communications Operator; and, WHEREAS, the City of West Covina and the West Covina Non -Sworn Safety Support Employees' Association have agreed upon an adjustment to the salary schedules for Public Safety Dispatcher and Senior Communications Operator; and, WHEREAS, the City of West Covina and the West Covina Non-Swom Safety Support Employees' Association have agreed the revised position classification specifications and adjusted salary schedules for Public Safety Dispatcher and Senior Communications Operator shall be effective March 9, 2019. NOW, THEREFORE, THE CITY COUNCIL OF THE CITY OF WEST COVINA DOES RESOLVE AS FOLLOWS: SECTION 1. That the revised position classification specifications for Public Safety Dispatcher (Exhibit 1) and Senior Communications Operator (Exhibit 2) are hereby approved and ratified. SECTION 2. That the adjusted salary schedules for Public Safety Dispatcher and Senior Communications Operator (Exhibit 3) are hereby approved and ratified. SECTION 3. That this resolution shall be effective immediately upon passage and adoption. SECTION 4. The City Clerk shall certify to the adoption of this Resolution. PASSED, APPROVED AND ADOPTED on this 5 h day of February 2019. yd *J.,on Mayor APPROVED AS TO FORM Scott E. Porter City Attorney ATTEST Nickolas S.. ewis-- - City Clerk -- I HEREBY CERTIFY that the foregoing resolution was duly adopted by the City Council of the City of West Covina at a regular meeting thereof held on February 5 h, 2019, by the following vote of the Council: AYES: Castellanos, Lopez-Viado, Shewmaker, Wu, Johnson NOES: None ABSTAIN: None ABSENT: None Carrie Gallagher- — _ Assistant City Clerk Exhibit 1 CITY OF WEST COVINA CLASSIFICATION SPECIFICATION PUBLIC SAFETY DISPATCHER Bargain Unit: Non -Sworn Safety Pay Grade: NS001 FSLA: Non -Exempt Established: July 7, 2015 Revised: February 5, 2019, Resolution No. 2019-09 JOB SUMMARY Under supervision, dispatches police, fire, or other City resources or contract vehicles; maintains radio contact and status of each vehicle in the field; operates a computer terminal; operates a telephone switchboard, giving general information to callers and making necessary connections with other departments; and does related work as required. ESSENTIAL FUNCTIONS Under supervision and with minimal assistance, incumbents in this class must ably perform the following functions: 1. Ably serve on a shift basis as a dispatcher in the Communications Center. 2. Effectively receive and process service requests and calls made by telephone, radio, computer/mobile application, and teletype. 3. Effectively discern reported emergencies and service requests and dispatch the appropriate fire, police or other City resources to respond to reported emergencies and service requests in the field. 4. Effectively maintains radio contact with units at all times during shift assignments and sends needed or requested assistance as indicated. 5. Effectively maintains the status of all mobile units continuously, indicating the disposition of each by mechanical or other means. 6. Tiered Dispatching - Understands and effectively responds to calls utilizing the tiered dispatch model. This includes receiving, identifying, and accurately evaluating emergency and routine calls for fire and paramedic services and accurately determining what type of response is needed in the field by following a line of questions and responses. 7. Effectively monitors Fire Department equipment status/availability and paging system (ZETRON). 8. Effectively provides pre -arrival medical instruction and lifesaving directions over the telephone by following emergency medical dispatching procedures (EMD). 9. Effectively monitors local hospitals' availability and advises Fire Personnel. (REDDINET). 10. Requests and acquires additional resources through mutual aid when requested. Public Safety Dispatcher Rev. 02.05.19 Exhibit 1 11.Operates public safety communication equipment, including computer aided dispatch (CAD), multi -frequency radio transmitter/receiver, multiline telephone system (VESTA). 12. Receives, prioritizes and acts upon emergency and non -emergency calls for police, fire and emergency medical services. Receive calls for various city departments and directs them appropriately. Provide after hour emergency call -out duties for Public Works. 13. Maintains radio contact with units at all times, ensuring Officer safety by maintaining an accurate status screen, running subjects, vehicles and locations for want/warrants, previous address and subject history. Provides unit support by dispatching tows, calling other agencies, confirming warrants and other notifications. 14. Keeps field sergeants and watch commander apprised of emergency situations and request additional units and equipment as needed. 15. Monitors and assists 9-1-1 calls for service received via text messaging. 16. Monitors outside agencies frequencies for mutual aid (LASO AIR). 17. Performs multiple, routine and complex dispatch tasks simultaneously in a calm and effective manner. 18. Calms angered or distraught callers while obtaining pertinent information to assist them. 19. Effectively manages and responds to radio transmissions during hectic, tense and dangerous situations. 20. Enters, maintains, retrieves and interprets data in Police Department Records Management System (RMS). 21. Makes required Department of Justice (DOJ) entries for all emergency dispatch communications matters including missing persons, stolen vehicles, private property impounds, and repossessions in a timely and accurate manner 22. Knows geography of the City and surrounding areas, including streets, intersections, landmarks, businesses, boundaries, districts, and beats. Ability to read maps, understand directions, and give clear oral directions. 23. Monitors and assists citizens after hours via public phone outside Police Department lobby. 24. Monitors Cameras around the Police Station and reports unusual activities as necessary. 25. Receives calls of a general nature, gives appropriate information to callers and routes calls to their proper destination. 26. Sends and receives teletype messages and routes them to appropriate destinations. 27. Gives depositions and testifies in Court as needed. REQUIRED KNOWLEDGE & ABILITIES Required Knowledge Knowledge of office procedures; ability to answer multiple telephone lines and provide information under stressful conditions; radio -telephone operation is desirable. Knowledge of emergency dispatching for both police and fire calls. Knowledge of tiered dispatching. Public Safety Dispatcher Rev. 02.05.19 Exhibit 1 Required Abilities Work well under pressure. Ability to discern emergency service calls via radio, telephone, computer/mobile application, mobile text messaging, and teletype and dispatch the appropriate resources to the call. Ability to multi -task. MINIMUM QUALIFICATIONS Experience and Education One year of general office experience which included heavy public contact providing information and assistance. High school diploma or GED. College coursework in communications or other related field is desirable. Skills Keyboarding at 45 wpm. Physical Requirements This position also requires extensive and repetitive physical activity involving the arms, wrists, and hands, including writing and using a keyboard. It also requires physical abilities associated with the ability to read, write and communicate in a work environment requiring no extraordinary physical strength or other special physical qualifications. SUPPLEMENTAL INFORMATION Working Conditions Must be able to work 12-hour shifts; different days, including nights, weekends, holidays, and extended hours. Once qualified to work independently, will be assigned to rotating shifts (3-12 plan). On occasion, may be required to work over the work week norm in compliance with the Department's mandatory holdover and call back policies. This position requires extensive and repetitive physical activity involving the arms, wrists, and hands, including writing and using a keyboard. Incumbents must be able to sit for extended periods of time. This position also requires physical abilities associated with the ability to read, write, and communicate in a work environment. EE ual Opportunity Employer The City of West Covina is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Public Safety Dispatcher Rev. 02.05.19 Exhibit 2 CITY OF WEST COVINA CLASSIFICATION SPECIFICATION SENIOR COMMUNICATIONS OFFICER Bargain Unit: Non -Sworn Safety Pay Grade: NS002 FSLA: Non -Exempt Established: July 7, 2015 Revised: February 5, 2019, Resolution No. 2019-09 JOB SUMMARY Under general direction, acts as a Communications Center Watch Supervisor in the absence of the regularly assigned Supervisor; trains personnel; dispatches police, fire, or other City or contract vehicles; maintains radio contact and status of each vehicle in the field; operates a computer temunal; performs related work as required. ESSENTLAL FUNCTIONS Under general supervision, incumbents in this class must ably perform the following functions: 1. Ably serve on a shift basis as a dispatcher in the Communications Center. 2. Effectively receive and process service requests and calls made by telephone, radio, computer/mobile application, and teletype. 3. Effectively discern reported emergencies and service requests and dispatch the appropriate fire, police or other City resources to respond to reported emergencies and service requests in the field. 4. Effectively maintains radio contact with units at all times during shift assignments and sends needed or requested assistance as indicated. 5. Effectively maintains the status of all mobile units continuously, indicating the disposition of each by mechanical or other means. 6. Tiered Dispatching - Understands and effectively responds to calls utilizing the tiered dispatch model. This includes receiving, identifying, and accurately evaluating emergency and routine calls for fire and paramedic services and accurately determining what type of response is needed in the field by following a line of questions and responses. 7. Effectively monitors Fire Department equipment status/availability and paging system (ZETRON). 8. Effectively provides pre -arrival medical instruction and lifesaving directions over the telephone by following emergency medical dispatching procedures (EMD). 9. Effectively monitors local hospitals' availability and advises Fire Personnel. (REDDINET). 10. Requests and acquires additional resources through mutual aid when requested. Senior Communications operator Rev. 02.05.19 Exhibit 2 11. Operates public safety communication equipment, including computer aided dispatch (CAD), multi -frequency radio transmitter/receiver, multiline telephone system (VESTA). 12. Receives, prioritizes and acts upon emergency and non -emergency calls for police, fire and emergency medical services. Receive calls for various city departments and directs them appropriately. Provide after hour emergency call -out duties for Public Works. 13. Maintains radio contact with units at all times, ensuring Officer safety by maintaining an accurate status screen, running subjects, vehicles and locations for want/warrants, previous address and subject history. Provides unit support by dispatching tows, calling other agencies, confirming warrants and other notifications. 14. Keeps field sergeants and watch commander apprised of emergency situations and request additional units and equipment as needed. 15. Monitors and assists 9-1-1 calls for service received via text messaging. 16. Monitors outside agencies frequencies for mutual aid (LASO AIR). 17. Performs multiple, routine and complex dispatch tasks simultaneously in a calm and effective manner. 18. Calms angered or distraught callers while obtaining pertinent information to assist them. 19. Effectively manages and responds to radio transmissions during hectic, tense and dangerous situations. 20. Enters, maintains, retrieves and interprets data in Police Department Records Management System (RMS). 21. Makes required Department of Justice (DOJ) entries for all emergency dispatch communications matters including missing persons, stolen vehicles, private property impounds, and repossessions in a timely and accurate manner 22. Knows geography of the City and surrounding areas, including streets, intersections, landmarks, businesses, boundaries, districts, and beats. Ability to read maps, understand directions, and give clear oral directions. 23. Monitors and assists citizens after hours via public phone outside Police Department lobby. 24. Monitors Cameras around the Police Station and reports unusual activities as necessary. 25. Receives calls of a general nature, gives appropriate information to callers and routes calls to their proper destination. 26. As assigned, acts as communications equipment coordinator for Citywide communications network; assists departments in the planning, installation, and changes to telephone, paging and other communications related equipment and systems. 27. Serves as training officer and conducts training of new personnel; writes daily and weekly evaluations; makes recommendations regarding training procedures. 28. Assists in the development and implementation of training programs for entry-level personnel. 29. Sends and receives teletype messages and routes them to appropriate destinations. Senior Communications Operator Rev. 02.05.19 Exhibit 2 30. hi the absence of a supervisor, performs the following: a. Perform shift supervisor duties of the Communications Center and be responsible for efficient handling of the city's communication systems, preparation of reports, logs and filing necessary to the operations. b. Coordinates and monitors the repair of City owned communications equipment, including phones and radio systems. c. Programs and troubleshoots radios, pagers, alarms, and vocal alarms when requested. d. Provides dispatch recordings when properly requested (VPI). e. Ascertain that all programs are signed into and being monitored by all shift personnel, including CAD, TEXT 9-1-1, and REDDINET. 31. Gives depositions and testifies in Court as needed. REQUIRED KNOWLEDGE & ABILITIES Required Knowledge Knowledge of office procedures; knowledge of emergency dispatching for both police and fire calls; knowledge of tiered dispatching; knowledge of effective training and supervisory methods; knowledge of radio -telephone operation is desirable. Required Abilities Work well under pressure; ability to discern emergency service calls via radio, telephone, computer/mobile application, mobile text messaging, and teletype and dispatch the appropriate resources to the call; ability to answer multiple telephone lines and provide information under stressful conditions; ability to effectively train new personnel in emergency dispatch operations and procedures. MINIMUM QUALIFICATIONS Experience and Education Must have a minimum of at least two and one-half (2.5) years of continuous satisfactory service as a Public Safety Dispatcher in a County Sheriff or Municipal Police/Fire Communications Center. High school diploma or GED. College coursework in communications or another related field is desirable. Skills Keyboarding at 40 wpm. Physical Requirements This position requires extensive and repetitive physical activity involving the arms, wrists, and hands, including writing and using a keyboard. It also requires physical abilities associated with the ability to read, write and communicate in a work environment requiring no extraordinary physical strength or other special physical qualifications. Senior Communications Operator Rev. 02.05.19 Exhibit 2 SUPPLEMENTAL INFORMATION Working Conditions Must be able to work 12-hour shifts; different days, including nights, weekends, holidays, and extended hours. Once qualified to work independently, will be assigned to rotating shifts (3-12 plan). On occasion, may be required to work over the work week norm in compliance with the Department's mandatory holdover and call back policies. This position requires extensive and repetitive physical activity involving the arms, wrists, and hands, including writing and using a keyboard. Incumbents must be able to sit for extended periods of time. This position also requires physical abilities associated with the ability to read, write, and communicate in a work environment. Equal Opportunity Employer The City of West Covina is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Senior Communications Operator Rev. 02.0519 Exhibit 3 CITY OF WEST COVINA SALARYSCHEDULE Effective March 9, 2019 lu' [Q►`Y Y: I it i 7�'L.Y�7 ICI] ilif�l POSITION I GRADE I STEP 1 STEP 2 STEP 3 STEP 4 1 STEP 5 Public Safe Dispatcher NS001 $4,352 $4,569 $4,798 $5,038 $5,289 Senior Communications Op. NS002 $4,874 $5,118 $5,374 $5,642 $5,923