Resolution - 2019-09RESOLUTION NO.2019-09
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF WEST
COVINA, CALIFORNIA, APPROVING THE REVISED POSITION
CLASSIFICATION SPECIFICATION AND ADJUSTED SALARY
SCHEDULE FOR PUBLIC SAFETY DISPATCHER AND SENIOR
COMMUNICATIONS OPERATOR
WHEREAS, the City of West Covina has met and conferred with representatives for
the West Covina Non-Swom Safety Support Employees' Association; and,
WHEREAS, the City of West Covina and the West Covina Non -Sworn Safety
Support Employees' Association have agreed upon certain revisions to the position
classification specifications for Public Safety Dispatcher and Senior Communications
Operator; and,
WHEREAS, the City of West Covina and the West Covina Non -Sworn Safety
Support Employees' Association have agreed upon an adjustment to the salary schedules for
Public Safety Dispatcher and Senior Communications Operator; and,
WHEREAS, the City of West Covina and the West Covina Non-Swom Safety
Support Employees' Association have agreed the revised position classification specifications
and adjusted salary schedules for Public Safety Dispatcher and Senior Communications
Operator shall be effective March 9, 2019.
NOW, THEREFORE, THE CITY COUNCIL OF THE CITY OF WEST
COVINA DOES RESOLVE AS FOLLOWS:
SECTION 1. That the revised position classification specifications for Public Safety
Dispatcher (Exhibit 1) and Senior Communications Operator (Exhibit 2) are hereby approved
and ratified.
SECTION 2. That the adjusted salary schedules for Public Safety Dispatcher and
Senior Communications Operator (Exhibit 3) are hereby approved and ratified.
SECTION 3. That this resolution shall be effective immediately upon passage and
adoption.
SECTION 4. The City Clerk shall certify to the adoption of this Resolution.
PASSED, APPROVED AND ADOPTED on this 5 h day of February 2019.
yd *J.,on
Mayor
APPROVED AS TO FORM
Scott E. Porter
City Attorney
ATTEST
Nickolas S.. ewis-- -
City Clerk --
I HEREBY CERTIFY that the foregoing resolution was duly adopted by the City Council of the
City of West Covina at a regular meeting thereof held on February 5 h, 2019, by the following
vote of the Council:
AYES: Castellanos, Lopez-Viado, Shewmaker, Wu, Johnson
NOES: None
ABSTAIN: None
ABSENT: None
Carrie Gallagher- — _
Assistant City Clerk
Exhibit 1
CITY OF WEST COVINA
CLASSIFICATION SPECIFICATION
PUBLIC SAFETY DISPATCHER
Bargain Unit: Non -Sworn Safety
Pay Grade: NS001
FSLA: Non -Exempt
Established: July 7, 2015
Revised: February 5, 2019, Resolution No. 2019-09
JOB SUMMARY
Under supervision, dispatches police, fire, or other City resources or contract vehicles; maintains
radio contact and status of each vehicle in the field; operates a computer terminal; operates a
telephone switchboard, giving general information to callers and making necessary connections
with other departments; and does related work as required.
ESSENTIAL FUNCTIONS
Under supervision and with minimal assistance, incumbents in this class must ably perform the
following functions:
1. Ably serve on a shift basis as a dispatcher in the Communications Center.
2. Effectively receive and process service requests and calls made by telephone, radio,
computer/mobile application, and teletype.
3. Effectively discern reported emergencies and service requests and dispatch the appropriate
fire, police or other City resources to respond to reported emergencies and service requests
in the field.
4. Effectively maintains radio contact with units at all times during shift assignments and
sends needed or requested assistance as indicated.
5. Effectively maintains the status of all mobile units continuously, indicating the disposition
of each by mechanical or other means.
6. Tiered Dispatching - Understands and effectively responds to calls utilizing the tiered
dispatch model. This includes receiving, identifying, and accurately evaluating emergency
and routine calls for fire and paramedic services and accurately determining what type of
response is needed in the field by following a line of questions and responses.
7. Effectively monitors Fire Department equipment status/availability and paging system
(ZETRON).
8. Effectively provides pre -arrival medical instruction and lifesaving directions over the
telephone by following emergency medical dispatching procedures (EMD).
9. Effectively monitors local hospitals' availability and advises Fire Personnel.
(REDDINET).
10. Requests and acquires additional resources through mutual aid when requested.
Public Safety Dispatcher
Rev. 02.05.19
Exhibit 1
11.Operates public safety communication equipment, including computer aided dispatch
(CAD), multi -frequency radio transmitter/receiver, multiline telephone system (VESTA).
12. Receives, prioritizes and acts upon emergency and non -emergency calls for police, fire and
emergency medical services. Receive calls for various city departments and directs them
appropriately. Provide after hour emergency call -out duties for Public Works.
13. Maintains radio contact with units at all times, ensuring Officer safety by maintaining an
accurate status screen, running subjects, vehicles and locations for want/warrants, previous
address and subject history. Provides unit support by dispatching tows, calling other
agencies, confirming warrants and other notifications.
14. Keeps field sergeants and watch commander apprised of emergency situations and request
additional units and equipment as needed.
15. Monitors and assists 9-1-1 calls for service received via text messaging.
16. Monitors outside agencies frequencies for mutual aid (LASO AIR).
17. Performs multiple, routine and complex dispatch tasks simultaneously in a calm and
effective manner.
18. Calms angered or distraught callers while obtaining pertinent information to assist them.
19. Effectively manages and responds to radio transmissions during hectic, tense and
dangerous situations.
20. Enters, maintains, retrieves and interprets data in Police Department Records Management
System (RMS).
21. Makes required Department of Justice (DOJ) entries for all emergency dispatch
communications matters including missing persons, stolen vehicles, private property
impounds, and repossessions in a timely and accurate manner
22. Knows geography of the City and surrounding areas, including streets, intersections,
landmarks, businesses, boundaries, districts, and beats. Ability to read maps, understand
directions, and give clear oral directions.
23. Monitors and assists citizens after hours via public phone outside Police Department lobby.
24. Monitors Cameras around the Police Station and reports unusual activities as necessary.
25. Receives calls of a general nature, gives appropriate information to callers and routes calls
to their proper destination.
26. Sends and receives teletype messages and routes them to appropriate destinations.
27. Gives depositions and testifies in Court as needed.
REQUIRED KNOWLEDGE & ABILITIES
Required Knowledge
Knowledge of office procedures; ability to answer multiple telephone lines and provide
information under stressful conditions; radio -telephone operation is desirable. Knowledge of
emergency dispatching for both police and fire calls. Knowledge of tiered dispatching.
Public Safety Dispatcher
Rev. 02.05.19
Exhibit 1
Required Abilities
Work well under pressure. Ability to discern emergency service calls via radio, telephone,
computer/mobile application, mobile text messaging, and teletype and dispatch the appropriate
resources to the call. Ability to multi -task.
MINIMUM QUALIFICATIONS
Experience and Education
One year of general office experience which included heavy public contact providing information
and assistance. High school diploma or GED. College coursework in communications or other
related field is desirable.
Skills
Keyboarding at 45 wpm.
Physical Requirements
This position also requires extensive and repetitive physical activity involving the arms, wrists,
and hands, including writing and using a keyboard. It also requires physical abilities associated
with the ability to read, write and communicate in a work environment requiring no extraordinary
physical strength or other special physical qualifications.
SUPPLEMENTAL INFORMATION
Working Conditions
Must be able to work 12-hour shifts; different days, including nights, weekends, holidays, and
extended hours. Once qualified to work independently, will be assigned to rotating shifts (3-12
plan). On occasion, may be required to work over the work week norm in compliance with the
Department's mandatory holdover and call back policies. This position requires extensive and
repetitive physical activity involving the arms, wrists, and hands, including writing and using a
keyboard. Incumbents must be able to sit for extended periods of time. This position also requires
physical abilities associated with the ability to read, write, and communicate in a work
environment.
EE ual Opportunity Employer
The City of West Covina is an Equal Opportunity Employer. In compliance with the Americans
with Disabilities Act, the City will provide reasonable accommodation to qualified individuals
with disabilities and encourages both prospective and current employees to discuss potential
accommodations with the employer.
Public Safety Dispatcher
Rev. 02.05.19
Exhibit 2
CITY OF WEST COVINA
CLASSIFICATION SPECIFICATION
SENIOR COMMUNICATIONS OFFICER
Bargain Unit: Non -Sworn Safety
Pay Grade: NS002
FSLA: Non -Exempt
Established: July 7, 2015
Revised: February 5, 2019, Resolution No. 2019-09
JOB SUMMARY
Under general direction, acts as a Communications Center Watch Supervisor in the absence of the
regularly assigned Supervisor; trains personnel; dispatches police, fire, or other City or contract
vehicles; maintains radio contact and status of each vehicle in the field; operates a computer
temunal; performs related work as required.
ESSENTLAL FUNCTIONS
Under general supervision, incumbents in this class must ably perform the following functions:
1. Ably serve on a shift basis as a dispatcher in the Communications Center.
2. Effectively receive and process service requests and calls made by telephone, radio,
computer/mobile application, and teletype.
3. Effectively discern reported emergencies and service requests and dispatch the appropriate
fire, police or other City resources to respond to reported emergencies and service requests
in the field.
4. Effectively maintains radio contact with units at all times during shift assignments and
sends needed or requested assistance as indicated.
5. Effectively maintains the status of all mobile units continuously, indicating the disposition
of each by mechanical or other means.
6. Tiered Dispatching - Understands and effectively responds to calls utilizing the tiered
dispatch model. This includes receiving, identifying, and accurately evaluating emergency
and routine calls for fire and paramedic services and accurately determining what type of
response is needed in the field by following a line of questions and responses.
7. Effectively monitors Fire Department equipment status/availability and paging system
(ZETRON).
8. Effectively provides pre -arrival medical instruction and lifesaving directions over the
telephone by following emergency medical dispatching procedures (EMD).
9. Effectively monitors local hospitals' availability and advises Fire Personnel.
(REDDINET).
10. Requests and acquires additional resources through mutual aid when requested.
Senior Communications operator
Rev. 02.05.19
Exhibit 2
11. Operates public safety communication equipment, including computer aided dispatch
(CAD), multi -frequency radio transmitter/receiver, multiline telephone system (VESTA).
12. Receives, prioritizes and acts upon emergency and non -emergency calls for police, fire and
emergency medical services. Receive calls for various city departments and directs them
appropriately. Provide after hour emergency call -out duties for Public Works.
13. Maintains radio contact with units at all times, ensuring Officer safety by maintaining an
accurate status screen, running subjects, vehicles and locations for want/warrants, previous
address and subject history. Provides unit support by dispatching tows, calling other
agencies, confirming warrants and other notifications.
14. Keeps field sergeants and watch commander apprised of emergency situations and request
additional units and equipment as needed.
15. Monitors and assists 9-1-1 calls for service received via text messaging.
16. Monitors outside agencies frequencies for mutual aid (LASO AIR).
17. Performs multiple, routine and complex dispatch tasks simultaneously in a calm and
effective manner.
18. Calms angered or distraught callers while obtaining pertinent information to assist them.
19. Effectively manages and responds to radio transmissions during hectic, tense and
dangerous situations.
20. Enters, maintains, retrieves and interprets data in Police Department Records Management
System (RMS).
21. Makes required Department of Justice (DOJ) entries for all emergency dispatch
communications matters including missing persons, stolen vehicles, private property
impounds, and repossessions in a timely and accurate manner
22. Knows geography of the City and surrounding areas, including streets, intersections,
landmarks, businesses, boundaries, districts, and beats. Ability to read maps, understand
directions, and give clear oral directions.
23. Monitors and assists citizens after hours via public phone outside Police Department lobby.
24. Monitors Cameras around the Police Station and reports unusual activities as necessary.
25. Receives calls of a general nature, gives appropriate information to callers and routes calls
to their proper destination.
26. As assigned, acts as communications equipment coordinator for Citywide communications
network; assists departments in the planning, installation, and changes to telephone, paging
and other communications related equipment and systems.
27. Serves as training officer and conducts training of new personnel; writes daily and weekly
evaluations; makes recommendations regarding training procedures.
28. Assists in the development and implementation of training programs for entry-level
personnel.
29. Sends and receives teletype messages and routes them to appropriate destinations.
Senior Communications Operator
Rev. 02.05.19
Exhibit 2
30. hi the absence of a supervisor, performs the following:
a. Perform shift supervisor duties of the Communications Center and be responsible
for efficient handling of the city's communication systems, preparation of reports,
logs and filing necessary to the operations.
b. Coordinates and monitors the repair of City owned communications equipment,
including phones and radio systems.
c. Programs and troubleshoots radios, pagers, alarms, and vocal alarms when
requested.
d. Provides dispatch recordings when properly requested (VPI).
e. Ascertain that all programs are signed into and being monitored by all shift
personnel, including CAD, TEXT 9-1-1, and REDDINET.
31. Gives depositions and testifies in Court as needed.
REQUIRED KNOWLEDGE & ABILITIES
Required Knowledge
Knowledge of office procedures; knowledge of emergency dispatching for both police and fire
calls; knowledge of tiered dispatching; knowledge of effective training and supervisory methods;
knowledge of radio -telephone operation is desirable.
Required Abilities
Work well under pressure; ability to discern emergency service calls via radio, telephone,
computer/mobile application, mobile text messaging, and teletype and dispatch the appropriate
resources to the call; ability to answer multiple telephone lines and provide information under
stressful conditions; ability to effectively train new personnel in emergency dispatch operations
and procedures.
MINIMUM QUALIFICATIONS
Experience and Education
Must have a minimum of at least two and one-half (2.5) years of continuous satisfactory service
as a Public Safety Dispatcher in a County Sheriff or Municipal Police/Fire Communications
Center. High school diploma or GED. College coursework in communications or another related
field is desirable.
Skills
Keyboarding at 40 wpm.
Physical Requirements
This position requires extensive and repetitive physical activity involving the arms, wrists, and
hands, including writing and using a keyboard. It also requires physical abilities associated with
the ability to read, write and communicate in a work environment requiring no extraordinary
physical strength or other special physical qualifications.
Senior Communications Operator
Rev. 02.05.19
Exhibit 2
SUPPLEMENTAL INFORMATION
Working Conditions
Must be able to work 12-hour shifts; different days, including nights, weekends, holidays, and
extended hours. Once qualified to work independently, will be assigned to rotating shifts (3-12
plan). On occasion, may be required to work over the work week norm in compliance with the
Department's mandatory holdover and call back policies. This position requires extensive and
repetitive physical activity involving the arms, wrists, and hands, including writing and using a
keyboard. Incumbents must be able to sit for extended periods of time. This position also requires
physical abilities associated with the ability to read, write, and communicate in a work
environment.
Equal Opportunity Employer
The City of West Covina is an Equal Opportunity Employer. In compliance with the Americans
with Disabilities Act, the City will provide reasonable accommodation to qualified individuals
with disabilities and encourages both prospective and current employees to discuss potential
accommodations with the employer.
Senior Communications Operator
Rev. 02.0519
Exhibit 3
CITY OF WEST COVINA
SALARYSCHEDULE
Effective March 9, 2019
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POSITION
I GRADE
I STEP 1
STEP 2
STEP 3
STEP 4
1 STEP 5
Public Safe Dispatcher
NS001
$4,352
$4,569
$4,798
$5,038
$5,289
Senior Communications Op.
NS002
$4,874
$5,118
$5,374
$5,642
$5,923