Item 7 - CONSIDERATION OF DIAL-A-RIDE SERVICE AREAAGENDA ITEM NO.7
AGENDA STAFF REPORT
City of West Covina I Office of the City Manager
DATE: October 18, 2022
TO: Mayor and City Council
FROM: David Carmany
City Manager
SUBJECT: CONSIDERATION OF DIAL -A -RIDE SERVICE AREA
RECOMMENDATION:
It is recommended that the City Council:
1. Provide direction relative to the Dial -A -Ride service area; and
2. Authorize the City Manager to negotiate and execute all necessary documents, in such form as
approved by the City Attorney, to carry out the City Council's direction.
BACKGROUND:
Through a contracted vendor, the City provides Dial -A -Ride service, which is a shared -ride demand
response transportation service for seniors (age 55 and older) as well as persons with disabilities
residing within West Covina. Dial -A -Ride service currently operates Monday through Friday from 8:00
a.m. until 5:30 p.m. and Sunday from 8:00 a.m. until 2:30 p.m. The fare is $0.50 each way.
Currently, clients may travel to/from any location within City limits for any purpose. At the October 4th
City Council meeting, discussion focused on extension of the service area to 5 miles outside City limits
for medical trips only.
DISCUSSION:
This matter returns to the City Council for further discussion. At the September 20, 2022, meeting, the
City Council expressed a desire to reconsider the current distance limit and exception criteria. At the
October 4, 2022, meeting, the City Council again discussed this matter. Information was requested
regarding the type and number of trips being taken by program participants. MV Transportation provided
a categorization of Dial -A -Ride trips for the month of September and will provide such information moving
forward. Because clients are not asked the purpose of their trips, the types and numbers are based on
consideration of the destination.
Type
Number of Trips
September 2022
Medical IF
185
Personal/Recreational
173
Shopping
119
Medical - Out of City (3 mi)
10011
The table below
Employment 51
Nutritional 7
Total 635
orowaes a summary
or criteria ror
the UAK programs or neignoormg cin
Exceptions for
City
Travel Beyond
Maximum Distance/Approved
City Limits
Locations
Baldwin
Medical
5-mile radius (City Hall)
Park
Covina
Medical and
3 miles outside + Kaiser Baldwin
Government
Park; Kaiser Irwindale; City of Hope
Buildings
EI Monte
Medical
5-mile-radius
(City Hall)
LPuente
Medical and Dental
5a miles outside
Glendora
Medical
. City of Hope
. Inter -Community Hospital
. Kaiser Permanente Baldwin
Park Medical Center
. Kaiser Permanente San
Dimas Medical Offices
. Kaiser Permanente Irwindale
Medical Offices
. Pomona Valley Hospital
. Queen of the Valley Hospital
Monrovia
Medical
3 miles outside and City of Hope
Rosemead
None
5 miles outside + Kaiser Baldwin
Park and Huntington Memorial
Pasadena (non -emergency)
Prepared by: Kelly McDonald, Public Services Manager
CITY COUNCIL GOALS & OBJECTIVES: Enhance City Image and Effectiveness
es.