Loading...
Item 10 - TRANSIT SERVICE EVALUATIONAGENDA ITEM NO. 10 AGENDA STAFF REPORT City of West Covina I Office of the City Manager DATE: September 20, 2022 TO: Mayor and City Council FROM: David Carmany City Manager SUBJECT: TRANSIT SERVICE EVALUATION RECOMMENDATION: It is recommended that the City Council provide direction relative to a preferred transit service package. BACKGROUND: The City provides a fixed route shuttle and a demand response Dial -a -Ride service. Both services are experiencing a decline in overall ridership and, for that reason, the City is exploring opportunities to improve overall transit services. Transportation services are being provided through the City's contractor, MV Transportation, while the City completes the evaluation of transit services. Prior to pursuing alternatives to transit services and/or a Request for Proposals (RFP) to utilize a contractor on a more long-term basis, the City is in the process of evaluating the City's ridership trends and transit demands to identify the best model of service delivery to meet the needs of the community. This information will then be used for a future RFP for transportation services if necessary. The City contracted with IBI Group ("IBI") to conduct the evaluation. IBI has been meeting with staff and collecting information relative to existing conditions. IBI has reached out to MV Transportation and Foothill Transit to obtain transportation data on bus lines/ridership. IBI, City staff and Foothill Transit have also met to discuss opportunities for collaboration or partnerships in increasing transit services to our residents. IBI also conducted a community survey to assess the current transit systems and ridership/usage in the Spring of 2022, obtaining 549 responses. The survey was marketed through the City's website and social media handles, and post cards (with the link and QR Code) were distributed on transit vehicles (GoWest Shuttle and dial -a -ride), delivered with the senior meals, provided to the EDD Office, and available at City facilities including front counters at City Hall. IBI conducted in -person surveying at locations including Plaza West Covina, the Farmer's Market, and Emanate Health - Queen of the Valley Hospital, as well as City events (Tree Lighting Ceremony and Christmas Parade). In addition, two community meetings were conducted (one virtually and one in -person) on Wednesday, February 9, 2022. IBI shared alternative models for transit service delivery and received input from attendees. The presentation has been available on the City's website. The alternatives developed seek to provide improved transit service through reconfiguration of routes or delivery altogether, removing redundancy/overlap, better connection to Foothill and Metro services, and convenience. 3s nv 3 er.w i iw yp i t°t O a FF a L s � d E x �enw.w„ E � 5 V 3 � •fin � � \ _ Co. (Bo. , _ • ; I ■ ID- Igo. . , y� ._. \ AYe a.:rs Ave scare Are f F � S W — � • SYwr V W<.. d ppE E A j W O a W SBurer:ce nr. Ben.neaA 0 � W .� Q © V Nw cts n•, a e= O VS x S Grru. Ar. g mrc 9tltru.A _ i[iu... _ s nu,• � �� � f � � 3 �3 i Srbm s. 333� Ssm.naA i o' i v e e. &Zsm 1 U �Srn.YssY i y YtlYnMn A.e Nglwr An malYnl iAiP EEE3 F t 5 F 6 r:..Pa.Y.rc s 51nnnR � 5 S wfi' 4 NA .. A,.w ?ci E Eo sfer:veti s: VO w 3 � j 2d v ' Qsckm.v PJ r3 yygg 8 3 TrNi i a . C i 3 219 F9 w w fi �W jc rsNmn.s S F E �yFp 4( $ Y w 3 1 E riN 9C BE •rn r.x G e'.r xntl ly lPM1na lre � • A �x nasx rc°E �8 y e _ i F S w w ;y •w MYrNgbAN © N V�aAn 6uwr.V�N it 'r a_c i 5 .e o_ xO exroryN uV Y 6MVMN s i �� 0 �� rMx q°°.3N uO �1.rv. tMrk vlly x(r � i � scra9w ® q°x°:IF WMx � [P C 6..nWii "Y w'seo y E � 3" qrA � sir o urA.urPsx ; : V fw a2 nz ` �cp xr.ru.nN _ Y xv Mrx S 16 iy 3 t c O' •'tlbw�NN ianra6uapN s '� O "• P 3P v 4 � dm 6 1 Aa tN a 0= I m o t Q q A( '1 �. i �. O 4 .{ %I rI Q� v N Y J i 6 3 ` Lea U x s �aa a I r*4 e § k % k ( c � \k -lid E 3 c \ 0 77 /k \ #\ %� �ro \\/ U 7 > G5 0 § § / / } 3 U <@ CL : 2 = Q) 2� \� 9 m»m Lxo Q f > »� §/ \�\ � \ _ / _ /u // ° e / m e g§ 2 e =® 7 o \ ( a \f �0) < � 7>.g k �E >- »2/ §2 /0 g eE< $ 4r 0. > $ \k u } aj } u M r-I E E Iz Iz 0 0 0 0 u I j I E a`, E E E m O m O I? I? N 0 0 Y f6 N N 7 0 O v c v m � 0 66 0 N r-I N C C O O C Q Q V) 7 d v v Q Q 0 0 a 0 0 m E CL a E 00 Q 060 O A O ci i n LO C 41 U CO L O Q) Ln + O cn v L 75 (n v E L (O v ,> N aJ ++ L.L.!n N Ln ro L — L ro aJ LL n- C N 4J 4J O u 0 2 v) LL U n > L O CO O C Q x }' E. U i >" �' a1 Q- 7 N cc vv u N- U 0 In � Li- +� v) G > LL L o acui Q cn U DISCUSSION: At the May 3, 2022 City Council meeting, IBI presented the alternatives. At tonight's meeting, IBI will present a menu of alternatives refined by the City Council's discussion at the May 3, 2022 Council meeting. Having conducted an analysis of existing conditions - including current services, ridership, estimated available funding, connections to regional providers - as well as reviewing feedback received through community meetings, online and in -person surveys, IBI has developed three alternative options with varying combinations of service options to address the transit needs of the community. The presentation to the City Council includes information on current ridership on the GoWest Shuttles, including the most frequent stops and peak hours, as well as more detailed information on the three (3) options. (Please see Attachment No. 1.) The following is a summary of the three (3) options: Option 1 - Option 2 - Hybrid Option 3 - Citywide Realignment of Shuttle & Microtransit Microtransit Shuttle Lines (Portion of City) Red Line - Combines Blue & Red into 1 route Combines existing Blue Go West Shuttle Green Line - & Red Lines into one Not Included Lines Restructured and route coordinated with Foothill Line 178 Maintain current level Expanded weekday Dial -a -Ride of service (disabilities evening and weekend Same as Option 2 and senior citizens) services hours Portion of City - Replaces Green Line Citywide - Microtransit Not Included with Microtransit (south Weekdays and of Cameron Avenue and weekends, including east of Glendora evening service Avenue to the City limits) Operates on Friday night, Saturday & Sunday Weekender Frequent service Downtown Shuttle connecting Civic Same as Option 1 Not Included Center, West Covina Plaza, Lakes Mall, & South Glendora Avenue Remote parking Custom Services shuttles for festivals Same Same and community events ESTIMATED TOTAL $1,577,000 $1,594,000 $1,707,500 COS The microtransit in Options 2 and 3 Microtransit referrers not only to a potential partnership with a ridershare company like Uber or Lyft, but also the option for either City or contractor -operated vehicles that provide similar curb -to -curb services, similar to the Metro Microtransit program operating in eight (8) zones in Los Angeles County (West Covina is not included in any zone). The City will need to continue to provide dial -a -ride services regardless of the option selected in order to meet nondiscrimination requirements of Title VI of the Civil Rights Act of 1964 and the Americans with a c a y N N V N 3 ei 6 c a N p c v O c a O C J CL O N > c J fl- O C N j C N (O y al fa On z E z m 6 In i J N a/ V 'p C 'v c O C ai c L U C E a� al al L N p c c O O _J O >' V to J O U Q Q co Q ON N al on c y N Y v -C " N N O v •N ns m X C 3 0 E E i l0 al VI n o > Q £ C O W L '3 v a p T N Y O N N i N J N>3: U w V) •� Y N y LA L W L �O J O N C N > a) a0 'c V j j N a c c cr u .- W 'M° J c J o a, C COV O V al Z C N N Y 0 c , u O. c C C Y In C O w U K al Y Y J N y s 3 N u a/ N 'N O •� cc m r Y 3 -p J C U O (7 Y al al 3 ro-• c cn 0 O N .- (fi =3 ^c!� W N 73 .� EE 0 0 E 0 0 0 U) 0 U m E � O � Q C � .0 OO N � [m] City of West Covina - Transit Alternatives ATTACHMENT NO. 2 Q1 Which of the following Transit Alternatives would you be most inclined to use? Answered:30 Skipped:9 Alternative 1 Realignmen... Alternative 2 -1 Shuttle... Alternative 3 - City -Wide... 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% ANSWER CHOICES Alternative 1- Realignment of Existing Shuttle Routes - 2 Shuttle Lines Green (North -South) & Red (East-West) Alternative 2 - 1 Shuttle Route (Northern Section of City) + On -Demand Micro Transit (South of Cameron Avenue) Alternative 3 - City -Wide On -Demand Micro Transit TOTAL RESPONSES 73.33% 22 10.00% 3 16.67% 5 30 City of West Covina - Transit Alternatives Q2 What do you like about Alternative 1 - Realignment of the Shuttle Routes? Answered:31 Skipped:8 Good access to home/desired... Prefer riding in a Larger... The wait time for a bus is... Other (please specify) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% ANSWER CHOICES Good access to home/desired destinations/connections to Foothill Lines Prefer riding in a larger vehicle The wait time for a bus is reasonable - RESPONSES 48.39°% 16.13% 9.68% 15 5 3 Other (please specify) 25.81% 8 TOTAL 31 # OTHER (PLEASE SPECIFY) DATE 1 I like it the way it is. Why change something that works and is not broken? 8/28/2022 9:30 AM 2 nothing 8/18/2022 6:10 PM 3 The routes should have a bus running Clock wise and counter clock 8/6/2022 12:02 PM 4 All of the above are good things. 8/5/2022 11:18 AM 5 1 do not like this alternative route since it does not service the senior center. 8/4/2022 11:27 PM 6 Good access to my home, I feel safer in a larger vehicle, larger vehicles provided security and 8/4/2022 10:08 PM space to prevent contacting viruses like covid-19 7 Has good access to my home and my work, wait times are never late, I would prefer this route 8/4/2022 10:00 PM to stay 8 1 would love to keep our Shuttle buses running & adding one that comes back in the same 8/4/2022 12:02 PM direction instead of us having to drive all the way around town 2/11 City of West Covina - Transit Alternatives Q3 What do you not like about Alternative 1 - Realignment of the Shuttle Routes? Answered:3 Skipped:36 Poor access to home/desired... The wait time for a bus is... Concerned about riding... Other (please specify) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% ANSWER CHOICES Poor access to home/desired locations/connections to Foothill Lines The wait time for a bus is too long Concerned about riding with too many other people - RESPONSES 33.33% 66.67% 2 0.00% 0 Other (please specify) 0.00% TOTAL # OTHER (PLEASE SPECIFY) DATE There are nn resnnnses. 0 3 City of West Covina - Transit Alternatives Q4 What do you like about Alternative 2 - Shuttle Line North of Cameron + Micro Transit (Smaller vehicles, point-to-point, on -demand) South of Cameron? Answered:2 Skipped:37 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% ANSWER CHOICES Good access to home/desired locations/connections to Foothill Lines I live in the area proposed to be served by my preferred mode of transportation Variety of mixed service Other (please specify) TOTAL # OTHER (PLEASE SPECIFY) There are no responses. RESPONSES 0.00% 0 0.00% 0 100.00% 2 0.00% 0 2 DATE 4/11 City of West Covina - Transit Alternatives Q5 What do you not like about Alternative 2 - Shuttle Line North of Cameron + Micro Transit (Smaller vehicles, point-to-point, on -demand) South of Cameron? Answered:30 Skipped:9 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% ANSWER CHOICES Poor access to home/desired locations/connections to Foothill Lines I do not live in the area proposed to be served by my preferred mode of transportation The type of service available by area is confusing Other (please specify) TOTAL 1 2 3 4 5 6 7 8 OTHER (PLEASE SPECIFY) Everything works out fine. Don't change anything. Micro transit usually never shows up at my pickup location nothing The regular West Covina shuttle lines are much more convenient to my schedule, and area where I live. To small, and to confusing to use, I prefer to stick to what I know will work and what im used to I ride with more the 10 people I love the shuttle service we have. I don't like not having a consistent line in South Side. I already feel cut off in many ways RESPONSES 26.67°% 8 16.67% 5 30.00% 9 26.67% 8 30 DATE 8/28/2022 9:30 AM 8/26/2022 4:13 PM 8/18/2022 6:10 PM 8/5/2022 11:27 AM 8/4/2022 10:08 PM 8/4/2022 1:01 PM 8/3/2022 2:50 PM 8/2/2022 12:21 PM 5/11 City of West Covina - Transit Alternatives transportation wise as is. But I feel nervous about having to rely on micro transit. Will there be enough for our needs? Also, the cost. I would already pay 1.50 or so for Foothill to take a 5 minute bus ride. Why would I use something that might cost the same or more for such a short distance? I would rather walk. Although many sidewalks aren'ttoo stroller friendly. 6/11 City of West Covina - Transit Alternatives Q6 What do you like about Alternative 3 - Micro Transit (Smaller vehicles, point-to-point, on -demand) City -Wide Service? Answered:5 Skipped:34 Service from my location... Can schedule service when... Prefer riding in smaller... Other (please specify) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% ANSWER CHOICES Service from my location directly to my destination Can schedule service when needed Prefer riding in smaller vehicles Other (please specify) TOTAL # OTHER (PLEASE SPECIFY) There are no responses. RESPONSES 60.00% 20.00% 20.00% 0.00% DATE 3 1 1 0 5 7/11 Disabilities Act of 1990, ensuring equal access to public services. As rideshare service companies cannot guarantee availability of ADA vehicles, the City will still need to contract with a provider for that service. In addition, rideshare service companies have restrictions on age limits for riders. Riders must be at least the age of eighteen (18) to ride without an adult. This would impact the high ridership group of high school students currently using transit services. To get community feedback relative to the three (3) options, staff posted an online survey, conducted a virtual town hall, and reached out to the local school districts. Survey An online survey began on July 27, 2022. The survey was promoted at the two final Summer Concerts, the Film Festival, the shuttle and dial -a -ride vehicles, as well as the City website and social media channels. Thirty-nine (39) participants have taken the survey. Twenty (20) of twenty-eight (28) respondents favored Option 1 to realign the shuttle routes. A summary of the responses through September 12th is attached (Attachment No. 2). In the prior survey done between November 1, 2021 and January 24, 2022, which collected 549 responses, an on -demand ride hailing services was the improvement most respondents expressed a desire to see. A summary of the responses is attached (Attachment No. 3). Virtual Town Hall A virtual town hall meeting was held on August 18th to review the alternatives, answer questions, and receive feedback. In addition to representatives from the City, IBI, MV, and Uber, seven residents participated in the meeting. Feedback included: . Concerns for safety; . Concerns for service and outreach to high schools; . Reluctance of elderly to use an app-based service; . Preference for the consistency of a fixed route; . Concern that due to low ridership may not increase with a change in service delivery; . Desire for evening weekend service; . Desire of shuttles during peak times and city-wide microtransit during evenings and weekends. School Districts Staff reached out to the local districts for help in distributing a survey among the student body of the high schools, as well as to discuss transit needs of students. Staff met with West Covina Unified representative Sergio Carias on August 24th and with Covina -Valley Unified Superintendent Elizabeth Eminihizer on August 25th. Both were open to promoting the survey links to students. Key information from the representatives is as follows. West Covina Unified . The proposed elimination/realignment of the Blue Line misses the northwest portion of the City that is served by the current alignment. . Shuttle service is preferred to a micro transit service, due to the impact additional vehicles would have on the busy arrival and departure traffic around West Covina High. . Interest expressed in a shuttle to Baldwin Park Metro Station for faculty and other local employers. Covina Valley Unified . The realignment of the shuttle lines misses Covina High and South Hill High. *The current Red Line alignment services Covina High. . Requested the City consider modifying the current Green Line alignment to come east from Citrus to Barranca to incorporate South Hills High into the route. Ridership Summary Data City of West Covina - Transit Alternatives Q7 What do you not like about Alternative 3 - Micro Transit (Smaller vehicles, point-to-point, on -demand) City -Wide Service Answered: 32 Skipped:7 Do not want to arrange ride... Prefer to ride in larger... Concerned about... Other (please specify) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% ANSWER CHOICES Do not want to arrange rides each time needed (smartphone/app) Prefer to ride in larger vehicles Concerned about additional vehicles on the road Other (please specify) TOTAL 1 2 3 4 5 N 7 - RESPONSES 43.75% 25.00% OTHER (PLEASE SPECIFY) Everything works out fine. Why change it? Microtranskt never usually shows up at my pickup point unsustalnability None at this time Hate the fact that I would have to request a ride each time, plus the small vans are not safe both in a crash or from covid. As an older resident I would hate to have to arrange a ride each time. The route is always in time and never misses a stop I love our Shuttles Availability, accessibility, and cost I am concerned about having to arrange rides and not being able to get them on time. I am concerned about additional vehicles on the road when these drivers already scare me. I'm 3.13% 28.13% 9 32 DATE 8/28/2022 9:31 AM 8/26/2022 4:14 PM 8/18/2022 6:11 PM 8/16/2022 3:13 PM 8/4/2022 10:11 PM 8/4/2022 10:01 PM 8/4/2022 12:03 PM 8/3/2022 1:33 AM 8/2/2022 12:23 PM 8/11 City of West Covina - Transit Alternatives nervous about the cost. I don't want our city to be in the hands either of big corporations. I want people to be able to work here as bus drivers. I also see a lot of kids on buses and I don't know that as a parent, once my kid hits that age will I feel comfortable with that? I feel more comfortable with a regular bus. 9/11 City of West Covina - Transit Alternatives Q8 What do you not like about Alternative 1 - Realignment of the Shuttle Routes? Answered:5 Skipped:34 Poor access to home/desired... The wait time is too long Other (please specify) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% ANSWER CHOICES Poor access to home/desired locations/connections to Foothill Lines The wait time is too long RESPONSES - 60.00% 3 40.00% 2 Other (please specify) 0.00% TOTAL # OTHER (PLEASE SPECIFY) DATE There are no responses. 0 10/11 City of West Covina - Transit Alternatives Q9 What do you not like Alternative 2 - Shuttle Line North of Cameron + Micro Transit (Smaller vehicles, point-to-point, on -demand) South of Cameron? Answered:5 Skipped:34 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% ANSWER CHOICES Poor access to home/desired locations/connections to Foothill Lines Do not live in the area served by my preferred mode of transportation The type of service available by area is confusing Other (please specify) TOTAL # OTHER (PLEASE SPECIFY) There are no responses. RESPONSES 20.00% 40.00% 40.00% DATE 2 2 in ATTACHMENT NO. 3 A TECHNICAL MEMORANDUM Community Survey Results r� Prepared for the City of West Covina by IBI Group February 9, 2022 IBI GROUP TECHNICAL MEMORANDUM COMMUNITY SURVEY RESULTS Prepared for the City of West Covina Document Control Page CLIENT: the City of West Covina PROJECT NAME: Go West/Dial-a-Ride Transit Service Evaluation REPORT TITLE: Community Survey Results IBI REFERENCE: 135755 VERSION: DIGITAL MASTER: ORIGINATOR: Eric Tunell REVIEWER: AUTHORIZATION: Steve Wicks CIRCULATION LIST: HISTORY: February 2022 IBI GROUP TECHNICAL MEMORANDUM COMMUNITY SURVEY RESULTS Prepared for City of West Covina Table of Contents 1 Introduction.........................................................................................................................1 1.1 Community Survey...................................................................................................1 2 Survey Overview and Results...........................................................................................2 2.1 Demographic Questions..........................................................................................2 2.2 Mobility Questions....................................................................................................4 3 Key Takeaways...................................................................................................................9 4 Conclusion 10 February 9, 2022 IBI GROUP TECHNICAL MEMORANDUM COMMUNITY SURVEY RESULTS Prepared for the City of West Covina 1 Introduction The City of West Covina has retained IBI Group to assist in the conduct of a Transit System Evaluation of its GO West public transportation program; including shuttle and dial -a -ride services. This opportunity comes at a time of significant challenges for public transportation, as well as exciting innovations in microtransit and personal mobility on demand (PMoD) services that are changing the look and feel of local public transportation. This initiative of the City is both timely and provides for an opportunity to critically evaluate the City's local transit system at an unusually dramatic inflection point. The evaluation will provide a foundation for the City and its residents to chart a realistic course for improvements that fit contemporary consumer preferences and expectations for local mobility and access to the regional transit network. The study focuses on GO West's Shuttle and Dial -A -Ride programs administered by the Community Services Division of the Public Works Department. 1.1 Community Survey Community engagement and survey research is an important element of the study work plan. The goal of the Go West/Dial-a-Ride Community Survey was to identify mobility needs, typical travel patterns, barriers to travel, and demographic information for West Covina residents and visitors. In short, to best understand current travel behavior including service attributes that affect mode choice, and propensity (and under what conditions?) to use a local transit/shuttle or mobility service as well as the type of service improvements that respondents would deem desirable. Survey questions specific to those who use the Go West Shuttle and Dial -A -Ride services were designed to best understand respondents view of service quality attributes (What works well? What doesn't work so well?) and the identification of unmet needs. The survey was administered online by a link on the the City of West Covina website, as well through in -person intercept surveys by City of West Covina staff. Responses were collected from November 1, 2021 through January 24, 2022. A total of 549 individuals submitted responses. February 9, 2022 IBI GROUP TECHNICAL MEMORANDUM COMMUNITY SURVEY RESULTS Prepared for the City of West Covina 2 Survey Overview and Results The following section summarizes the survey methodology used to collect responses. The tool selected for the community survey was Survey Monkey, a web -based platform that can be accessed on phones, tablets, or computers, and can be used to ask community members and key stakeholders questions about transit service in West Covina. The survey included eleven questions in total, covering demographics, the Go West Suttle and Dial -a - Ride services, and an open-ended comment opportunity. 2.1 Demographic Questions The survey included four questions to understand more about who the survey respondents are and where they live. Of the 549 individuals who completed a survey, the highest number of responses came from people in the 36-59 year old age ranges, and the majority were female, higher -income - earners. What is your age? Under 18 QUANTITY 21 4% 19-35 147 30% 36-59 215 43% 60 or older 26 5% Prefer not to answer 88 18% How many people live in your household? NUMBER OF • • MEMBERS 1 QUANTITY 25 670 2 57 15% 3 89 23% 4 110 28% 5 74 19% 6 29 7% 7 6 2% 8 1 <1% 9 1 <1% February 9, 2022 IBI GROUP TECHNICAL MEMORANDUM COMMUNITY SURVEY RESULTS Prepared for the City of West Covina How many cars or SUVs do you have in your household? 0 QUANTITY 27 7% 1 175 45% 2 126 33% 3 45 12% 4 8 2% 5 5 1% Which of the following categories best matches your annual household income? • Under $20,000 QUANTITY 17 3% $20,000-45,000 71 14% $45,001-70,000 120 24% Over $70,000 95 19% Prefer not to answer 189 38% What is the ZIP code of your residence?, • 91790 West Covina 150 91791 West Covina 92 91792 West Covina, Walnut, South San Jose Hills 69 91706 Baldwin Park 26 91722 Covina 24 91731 El Monte 21 91723 Covina, West Covina 18 60631 Chicago, IL 13 91744 City of Industry 9 91746 Bassett, Avocado Heights, City of Industry 6 Total Responses 549 Top ten response categories/ZIP codes only shown February 9, 2022 Since mid -March 2022, MV Transportation has been providing daily trip sheets from drivers on each of the lines. The sheets indicate the number of riders getting on and off at each stop along the route by hourly trip. Attachment No. 4 shows summary graphics of ridership for each line for April through June 2022. The most frequented stops are shown below. Red: Plaza West Covina, Workman/Azusa, Senior Center Blue: Plaza West Covina, Lark Ellen/Cameron (WCHS & Cameron Center), Orange/Badillo Green (South): Azusa/Amar, La Puente/Nogales (RHS), Sentous/Hollingsworth Green (North): La Pente/Nogales (RHS); Azusa/Amar; Target; Amar/Temple The City's Fiscal Year 2022-23 budget for transit services is approximately $1.68 million. The estimated costs of the proposed packages are approximately $1.8 million. Through re -prioritization of transportation activities, sufficient funding is anticipated to be available to cover this difference. Staff is seeking direction in regard to a preferred transit option for West Covina, as this will allow staff and IBI to further refine details for the selection option and prepare a final report. The final report will include an implementation plan and project launch schedule specific to the option selected by the City Council. Based on direction provided at tonight's City Council meeting, staff hopes to present the final report in October. A procurement process for desired services would follow. Prepared by: Kelly McDonald, Public Services Manager Fiscal Impact FISCAL IMPACT: The City's transit services have been funded by Metro Proposition C and Measure R local return funds. Below is the City's FY2022-23 budget, approved by Metro. Metro Budget Project Name I Proposition C Measure R Total WestCovina Shuttle (Fixed $290,500 $193,200 $483,700 West Covina Shuttle - Green $484,000 $484,000 Line Supplemental Elderly and Disabled $530,500 $530,000 Dial -A -Ride Dial -A -Ride - Uber $100,000 $100,000 Custom Services $80,000 $80,000 Total $1,385,000 $293,200 $1,f78,200 Attachments Attachment No. 1 - Transit Improvement Options PowerPoint Attachment No. 2 - Summary of Survey Responses through 09-12-2022 Attachment No. 3 - Summary of Community Survey Responses Attachment No. 4 - Ridership Summary by Line - April -June 2022 CITY COUNCIL GOALS & OBJECTIVES: Enhance City Image and Effectiveness Achieve Fiscal Sustainability and Financial Stability IBI GROUP TECHNICAL MEMORANDUM COMMUNITY SURVEY RESULTS Prepared for the City of West Covina 2.2 Mobility Questions In order to better understand the needs of current and potential riders, the survey contained several questions about how people have used or currently use the Go West shuttle bus service. In a typical week, what types of transportation do you or others in your household use to get around and for what purpose? Other Walk or Bicycle (Non -Motorized) Electric Bike or Scooter �I Taxi or Ride Share service (Uber, Lyft) Metrolink City of Industry Station Metrolink Covina Station Metrolink Baldwin Park Station Metro Gold Line APU/Citrus College station Metro Gold Line Azusa Downtown station Metro Gold Line Irwindale Station Metro J Line El Monte Station Foothill Transit Silver Streak Foothill Transit Local Bus in W Covina Go West Dial -A -Ride (55+ and disabled) Go West Shuttle Red Line Go West Shuttle Green Line Go West Shuttle Blue Line Personal Vehicle 0 200 400 600 800 1000 1200 1400 1600 1800 ■ Work ■ Social / Recreational ■ Shopping ■ Doctor / Medical ■ School / Education ■ other Survey respondents use a wide range of mobility options and stations to get around and to/from West Covina. When viewed in the aggregate, personal vehicle travel is by far the most common mode, but approximately 300 respondents use some form of transit to meet their weekly needs. Greater than 400 responses also walk or bicycle to meet their needs, which indicates the value of first/last mile treatments in the city, such as additional bike lanes, sidewalk improvements, or safer crosswalks. February 9, 2022 4 IBI GROUP TECHNICAL MEMORANDUM COMMUNITY SURVEY RESULTS Prepared for the City of West Covina Other Walk or Bicycle (Non -Motorized) Electric Bike or Scooter Taxi or Ride Share service (Uber, Lyft) Metrolink City of Industry Station Metrolink Covina Station Metrolink Baldwin Park Station Metro Gold Line APU/Citrus College station Metro Gold Line Azusa Downtown station Metro Gold Line Irwindale Station Metro J Line El Monte Station Foothill Transit Silver Streak Foothill Transit Local Bus in W Covina Go West Dial -A -Ride (55+ and disabled) Go West Shuttle Red Line Go West Shuttle Green Line Go West Shuttle Blue Line Personal Vehicle 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% ■ Work ■ Social / Recreational ■ Shopping ■ Doctor / Medical ■ School / Education ■ other When travel by purpose is viewed as a percentage of mode, personal vehicles are used for the greatest proportion of work trips, but there is greater balance across other modes and trip purposes. Discretionary trips (social, recreation, shopping) make up a particularly high share of non -automotive travel. February 9, 2022 5 IBI GROUP TECHNICAL MEMORANDUM COMMUNITY SURVEY RESULTS Prepared for the City of West Covina If you now use Go West Shuttle bus service or have used it in the past, what do think of the transit service? Service is convenient and easy to use Overall, I am satisfied with the Go West Shuttle service I feel safe on the Go West Shuttle service Go West Shuttle fares are reasonable Transfers are convenient Go West Shuttle information is readily available The travel times are reasonable Go West Shuttles arrives on schedule (is punctual) 3.7 3.8 3.9 4 4.1 4.2 4.3 4.4 4.5 4.6 Responses to this question were scored on a weighted average. Greater than 80% of respondents are satisfied with the service, and 87% of respondents felt that it is convenient and easy to use. Respondents gave lower scores to the statements about travel time and on -time performance. February 9, 2022 6 IBI GROUP TECHNICAL MEMORANDUM COMMUNITY SURVEY RESULTS Prepared for the City of West Covina If you do not use Go West Shuttle bus service, why not? (check all that apply) I don't know what bus to take It takes too long to travel by bus It doesn't go close enough to where I travel to and from Buses are too crowded Bus routes aren't direct enough I would not feel safe and secure on public transit or waiting for transit Go West Shuttle's don't operate the hours of the day or the days of week that I would want to travel It is too expensive I don't use transit because of concern about the COVID 19 pandemic I would not take transit under any circumstances Infrequent service Other (please specify) 0% 5% 10% 15% 20% 25% 30% 35% For those who do not use the Go West Shuttle, the largest number of respondents indicated that they did not know which bus to take. Other frequent responses were that travel times are too long, the bus doesn't connect to where they need to go, and that the buses are crowded. Respondents who selected `Other' and provided a specific response similarly expressed a lack of familiarity with the system and where it goes, how it connects to service outside of the city, concerns about safety, and a need for reliable service that fits in with their specific schedule. Other respondents were looking for service on weekends, and one suggested routes that run in the opposite direction of existing service for a more efficient connection to where they need to go. February 9, 2022 IBI GROUP TECHNICAL MEMORANDUM COMMUNITY SURVEY RESULTS Prepared for the City of West Covina What types of transit/mobility improvements would you like to see? On -demand ride hailing service Better information on how to use Go West Shuttle service A mobile phone app for real-time information More shelters or benches at bus stops MEL Later weeknight service More bus stops More frequent bus service Introduce weekend service More direct service Earlier weekday morning service Fewer transfers required — There was WIFI/wireless Internet access — on the bus For Other, or to list locations for improved bus service, please specify Improved bus service to... = Other I I I 0 20 40 60 80 100 120 140 160 180 The types of mobility improvements that respondents want to see were consistent with the other survey questions. Popular responses were an on -demand ride hailing service, better information on how to ride or a mobile app for real-time information, and more frequent, flexible, or direct service —including later hours or on weekends. Respondents who selected `Other' and provided a specific response emphasized safety, more direct routes to their destinations (such as local high schools), a need for more information about how to ride and where the service can go, and a more streamlined process for registering with the service. February 9, 2022 8 IBI GROUP TECHNICAL MEMORANDUM COMMUNITY SURVEY RESULTS Prepared for the City of West Covina 3 Key Takeaways Takeaway 1: We heard from residents from across West Covina and neighboring communities. This round of outreach effectively reached the target audience for local transit service. Takeaway 2: The vast majority (93%) of respondents have a car of their own or have access to one. Transit dependent individuals may be underrepresented in the survey results, but hundreds of respondents use some form of transit at least once per week. Takeaway 3: Survey respondents skewed older, with the largest proportion (21%) represented being 36-69 years old. Younger people (under 18) were underrepresented when compared with the City of West Covina demographics as a whole. Some additional engagement targeted toward students may be needed in future outreach activities. Takeaway 4: Respondents were interested in more flexible or on -demand services. This pairs well with another frequently cited interest and need: more education and information about mobility options, and potentially a technology solution to address it. Takeaway 5: Other key concerns include safety, reliability, and additional service hours. Respondents are interested in travel for discretionary purposes (shopping, recreation, socializing), as well as in travel on evenings or weekends. February 9, 2022 IBI GROUP TECHNICAL MEMORANDUM COMMUNITY SURVEY RESULTS Prepared for the City of West Covina 4 Conclusion Based on the information gathered in this initial round of community outreach, survey respondents are open to alternative modes of travel West Covina and to changes to existing service. Although existing riders are generally very satisfied with the Go West shuttle service, they would like more direct and flexible travel options. They are also interested in technology to help assist them with travel but may need more traditional information and outreach as well. The input gathered in this report has been used to inform on the development of service improvement strategies. February 9, 2022 10 ATTACHMENT NO.4 1 ■ s�. �o P� °/ agGO/i� Sa�P ■ Go/9AGa//J>`O� y Ja,S GOJ PJ Ga �2a ■ G P�,O� °J Ga o �a s L M7J �ZirJ �/P PySP G aa. o ;uo/ a6,. ti Js flA�� TP mP�ti q'y Ta�.7'PJ 4, a A/io� J - o,Ga`'oG P0/9GPsi ■ S�� P I �GPLP GP G �*,o oy! ■ SJiG Gaq/ ■ �J 4,0 �G G /a11-1a�O P� ti s6u114611y g SbUIP OS FJlep 96eJany c O 0� C 0 0 m 91 e n C) N 16 N .� p ON J coc Q Q cu a� Ln R* M N dial aad sSuipaeoa aawolsnD sr s� r � loll.. �I �r r i ro r sr. a� r rl O O� H t m n v 0 a 0. 0 N 0] J 1 a (14 N y Co m)(L) � + Cf 0 � m— > n 0Q Q O co u N Y N 0 s6ugy6py g s6uipjeog Ape(] 96ei9ny P - Pu pi%P _ 7j0 J O' Go✓ yi y4A•l/ q Pal, G0 O' P P �P�PJ 0,90 -0, o AGG'% o OG % vo GAC 7, Py ss ti, y 9 .0 % Yi rAS GPs P r ez y PY, r'Da" O�ir r(Ds �s .a P4,AS�q %S - P�J2 SG TP o 'L) �s r`Pr'r0op / P 0 � aG'pGe/A6GA�0 PO - P� ■ .Lbk � pAr9'q`1io/r!pP9 ■ ;���A�pr/q q` q i0 Y `tee, P� i OVA PJ'Pq`% It■ Tr iA� J 'O J2j A'P7 P P�Avp obP GO oVP �iy OpGP 00, yr It -6,. o APS�J,yoo 90 %e t9 'o qG O 0 0) 'c 0 co 0 co 91 a" p ATTACHMENT NO. 1 N [V O N L Q) E Y Q a) V) EE [m] a U) � N O N COC m > a QQ m a� a� LO R* rm N ri 0 4!�op �;rx 1100 lek- c, �� r ter. I v D ro a v 0 a dial a@d s!5uipaeog aawolsn:) -C Q o o o U) U) .gym 1 CL N J ` C) 'aa C L m- C7 E2o. NQQ Y m r.-MEMO Ta / Oda `0tr 6 S'O %o � c 2 s S� a> c °'aas PAGPG^ a�GaaP) - b O as 6 sajP<; �Pys O'y aJP��S ��P a/P6O y %Po �P S O . �-a� *O'OP'OP a/P6. 3PO ys ys �P a,P 0 O,pP 6� APOy yS °� ✓P OA Pys C 4 ;PO �o %ys cmaasazi ,�OAPy s a 0 m �J +00/94 Pub BOO % a P °✓aa✓ y�`a ) C te Pa/, �JP ) L 6G l4a ��✓P ) ■ ,a00 a 'OJP aQ ap,PJ P y�4 �PJ O°0�a/G��PJ ✓ �PJ G°J a/aa �s a�P I V M N O✓O 1 N N N N N ,/G as s6u114611yg sfiuipJeog 41iea a6ewny L �O LL � �N -i--+ O L N 0° V / CO 5� L J QQ 0 rLn CD V >CD w O m w I�% w m d' m N r-I dial aad sSuipaeog jawolsnD I V M N O . . � O . . ' . � N N N N N . . sBupyBpy g s8uipJeo8 Apep 06EJOAV ✓9 ra s2�J DIP •G 0 o 199 Gai! Go✓ A✓Pl�y oy-e, alto G ✓a PSo✓o IGPJ moo b o�G r ra a�PJ % A /Gad oa�P au✓a ��, o o6SJ !� G P� i 7o✓�!aPiG Ga!J� i,�!9Ai�i Lao J,irP� �o ago✓ P� 6r Ja E a7o✓6 !y P Pa `r �✓ 70, /✓P4'6- �sa 2/ 1110 b o /V ti o, Pss$GP ✓P�b r 'oGPsa�PS�S!P6O'L �s a� 6iP aiP Gao, a!P6o 6o'L �!9A'`G sa!PG �O S •7 R I 7, N N O L N m cP M N rl O m w P� w m tT M N rl rl rl a-4 rl rl dial aad sOuipaeog aawolsn:) N N c-I f O Ln r i 00 V M N W Itt U( 00 rI N T N N N N O N O N O N rp N a N t N t 41 v I M ( I M I L L L Q Q < E Q <- Q Ln \ ) » 0 o \ k a / \ \ \ / _ C) $ E 2 \ \ \ ) \ , m \ / \ \ / _ ~ \ /\ /_ \ / / \ � ° o E e = _ � / m \ = 2 m & m , E / \ / J \ \ a)\ 3 = \ d a c a y N N V N 3 ei 6 c a N p c v O c a O C J CL O N > c J fl- O C N j C N (O y al fa On z E z m 6 In i J N a/ V 'p C 'v c O C ai c L U C E .� aiS al al L N O c 0 _J O >' V (O J O U Q coal Q H al Q on c y N L N Y Y N o 3 c o aa) Y a E n o > Q E C O W L '3 U a p T N Y O N N i N J N>3: U w V) •� Y N y LA L W L J O N C �O > a) 'c N a0 j z cr u W J 'E c c o c a, .- 'M° C J o O V al Z C N N Y D 0 c , u O. c C C Y In C O w U K al Y Y J N y s 3 N u a/ N 'N O •� r6 m r Y 3 -p J C U O (7 Y al al 3 AYe a.b Ave sane Are Ln f F � S W — � • .end V W<.. d ppE E A j W O a W SBurerice nr. Ben.neaA 0 � W .� Q s n•, e e= O � r a � ® � � � O � y�9 x VS S GNu. Ar.43 g mrc 9tltru.A _ i[iu... _ s nu,• � �� � f � � 3 �3 i y �A- Nglwi An xalYnl iAiP EEE3 ,..YNM•bAll S ilM.rc9 E F g t 5 F _ $ 0 «' 51nnnR � y o 18 8 p n 5 S w w 4 x Azuoe Are ? ci _ Eo sferiveti s� Vp w ' — � j 2d v Qsckm.v PJ r3 E 2219 z© Do yygg 8 3 TrNi i a . C i 3 0 V W fi t F im F c v� vrY o 5 c So 9C BE ' mix G e'.r.�ntl ly 88 lPlma lre � rYx �E Y W Y ¢ a MYINgbAN ;y © o N Vxyi .An 6uw..V�N ii 'r a_c o_ uO eW..ryN i uV' Y 6MYMN s i �� 0 �� rMx �qu..3N up �1.rv. tMrk vlly x(r � � i � scr.9w ® gw,ulF WMx � [P C 6..nWii "Y w'seo y E � 3" qrA � sir o urA.uxsx ; : V w a2 nz M.Do ..u.nN •'tlbw�NN ianrbuapx s 'p O "• P 3P ©s a e u n 4 4 Q � dm 6 1 Ae tN a 0= I p p m Do i p 4 .{ rI Q�