Item 5 - CONSIDERATION OF JOB DESCRIPTIONS AND SALARY GRADES FOR THE INFORMATION TECHNOLOGY (IT) SERIESAGENDA ITEM NO.5
AGENDA STAFF REPORT
City of West Covina I Office of the City Manager
DATE: September 6, 2022
TO: Mayor and City Council
FROM: David Carmany
City Manager
SUBJECT: CONSIDERATION OF JOB DESCRIPTIONS AND SALARY GRADES FOR THE
INFORMATION TECHNOLOGY (IT) SERIES
RECOMMENDATION:
Staff and the Human Resources Commission recommend that the City Council adopt the following
resolution:
RESOLUTION NO. 2022-90 - A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF WEST
COVINA, CALIFORNIA, APPROVING CHANGES TO THE INFORMATION TECHNOLOGY (IT)
SERIES
BACKGROUND:
As part of the City's ongoing process of maintaining its position classification plan, the Human Resources
Department, as needed, evaluates and reviews both organizational structures as well as class
specifications to ensure the City is in alignment with current standards, requirements, and qualifications
to ensure the City is providing efficient and effective services to its customers. This review further
ensures that the required skills, knowledge and abilities, and essential functions of each classification are
in alignment with current demands and comparable with similar classifications within the public sector
labor market.
DISCUSSION:
Geographic Information System (GIS) is a framework for gathering, managing, and analyzing data.
Rooted in the science of geography, GIS integrates many types of data. It analyzes spatial location and
organizes layers of information into visualizations using maps and 3D scenes. With this unique capability,
GIS reveals deeper insights into data, such as patterns, relationships, and situations —helping users
make smarter decisions.
The City had one paid, part-time, intern position that was assigned to the GIS function citywide. This
position experienced high employee turnover and was constantly open for recruitment. When a GIS
Intern vacates their position, all their valuable job specific training and knowledge is taken from the City.
GIS projects are left incomplete and on several occasions, the Police and Fire Departments have had to
hire GIS Analyst contractors to complete special GIS related projects: (GIS) services, solutions, and
customer service.
The part-time Intern position was upgraded to a full-time position dedicated to GIS in the FY2022-2023
Budget with a placeholder title of Computer Services Technician. Since the adoption of the budget, staff
has been able to develop the proposed job description for the new GIS Analyst position.
This position will be primarily focused on GIS data and mapping utilizing standard GIS tools and utilities
to create and maintain geodatabase layers including City and district map production. The GIS Analyst
will also be required to research a variety of source documents to verify data accuracy and completeness,
including the use of GIS applications to geo-reference maps and generate standard GIS products, i.e.
multi -layer data integration and analysis, demographic analysis, and other analytical reports requested by
staff. Work assigned involves proficiency in the use of standard GIS applications, tools, and utilities to
carry out assignments. Other duties include communication with other divisions, outside vendors or staff
to obtain research and project information.
Information Technology and Finance staff have prepared a new job classification specification for the GIS
Analyst position. The job description meets current industry standards regarding minimum qualifications,
job duties, responsibilities, and expectations.
Staff surveyed the following cities: Azusa, Burbank, Downey, El Monte, Monterey Park, Ontario,
Pasadena, Pomona, and Whittier.
To provide proper management and oversight of the IT Division, increase efficiency, provide consistency
in supervision and create a path for professional growth, it is proposed that the GIS Analyst be
established and the requirements and duties of the existing IT series be amended as proposed.
Staff has prepared updated job descriptions for the entire IT series. Upon approval of these new job
descriptions, the City has the option of potentially hiring City employees to fill any of these positions. The
proposed changes affect the IT division and are summarized below:
The proposed changes were provided to the City of West Covina General, Confidential, and
Mid -Management Employees' Associations and approved.
CURRENT
PROPOSED
JACTION
1
Classification Title:
Establish a new GIS Analyst
GIS Analyst
job description and
salary grade.
Bargaining Unit:
Confidential
Pay Range:
CExxx
$66,960 - $81,396
FLSA: Non -Exempt
2
Classification Title:
Classification Title:
- Due to the nature of the job with daily confidential
Computer Services
Computer Services
information this job requires, the appropriate group
Technician
Technician
would be
Confidential. This is consistent with industry
Bargaining Unit:
standards with similar classifications.
Bargaining Unit:
Confidential
- Update job spec (no new duties)
General
- No change to salary grade or FLSA exemption
Pay Range:
status
Pay Range:
CExxx
GN200
$54,528 - $66,276
$54,528 - $66,276
FLSA: Non-exempt
Non-exempt
FLSA: 11
3
Classification Title:
Classification Title:
- Due to the nature of the job with daily confidential
Information Technology
IT Analyst 1/II
information this job requires, the appropriate group
(IT) Analyst I & II
would be Confidential. This is consistent with
industry standards with similar classifications.
Bargaining Unit:
Bargaining Unit:
- Update job spec (no new duties)
Mid -Management
Confidential
- No change to salary grade or FLSA exemption
status
Pay Range:
Pay Range:
MM492 /
CExxx /
$69,996 - $93,744
$69,996 - $93,744
MM493 /
CExxx /
$93,744 - $103,104
$93,744 - $103,104
FLSA: Exempt
FLSA: Exempt
4
Classification Title:
N/A
- Update job spec (no new duties)
Information Technology
- No change to salary grade or FLSA exemption
(IT) Manager
status
Bargaining Unit:
Mid -Management
Pay Range:
MM491
9'552
FLSA: Exempt
On August 10, 2022, the Human Resources Commission approved changes to the IT series.
LEGAL REVIEW:
The City Attorney's Office has reviewed the resolution and approved it as to form.
Prepared by: Helen Tran, Director of HR & Risk Management
Fiscal Impact
FISCAL IMPACT:
The total annual cost estimate for a GIS Analyst position ranges from $66,960 to $81,396. A
placeholder for this position was included in the FY2022-23 Budget as a Computer Services Technician.
The vacancy savings from this and other positions will cover the cost of any overage for the new salary
range. Therefore, there is no impact to the General Fund.
Below is the proposed salary grade based on the survey of comparison from the following cities: Azusa,
Burbank, Downey, El Monte, Monterey Park, Ontario, Pasadena, Pomona, and Whittier.
GIS Analyst
Step 1
Step 2
Step 3
Step 4
Step 5
Bargaining Unit: Confidential / CExxx
FLSA status: Non-exempt
ff1n1rf1rT!:
Attachments
Attachment No. 1 - Resolution 2022-90 (IT Series)
Exhibit A - GIS Analyst Job Spec
Exhibit B - Proposed Computer Services Technician Job Description
Exhibit C - Proposed IT Analyst I and II Job Description
Exhibit D - Proposed IT Manager Job Description
CITY COUNCIL GOALS & OBJECTIVES: Enhance City Image and Effectiveness
Achieve Fiscal Sustainability and Financial Stability
RESOLUTION NO. 2022-90
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF
WEST COVINA, CALIFORNIA, APPROVING CHANGES TO
THE INFORMATION TECHNOLOGY (IT) SERIES
THE CITY COUNCIL OF THE CITY OF WEST COVINA HEREBY FINDS,
DETERMINES, AND DECLARES AS FOLLOWS:
WHEREAS, the Human Resources Department, as needed, reviews class
specifications and/or pay grades to ensure position specifications and compensation are in
alignment with current demands and comparable with similar classifications within the public
sector labor market; and
WHEREAS, the Human Resources Department reviewed the specifications and
compensation for the Computer Services Technician, Information Technology Analyst I and
11, and Information Technology Manager classifications and determined updates to such
specifications are needed to meet current industry standards relating to minimum
qualifications, duties, and responsibilities; and
WHEREAS, on August 10, 2022, the Human Resources Commission reviewed and
approved the repeal of the existing class specifications for the Computer Services
Technician, Information Technology Analyst I and 11, and Information Technology Manager
classifications and replacement of said specifications with the proposed Computer Services
Technician, proposed Information Technology Analyst I and 11, and Information Technology
Manager specifications set forth in Exhibits B, C, and D, which are attached hereto and
incorporated herein. The Human Resources Commission also approved changing the
bargaining unit for the Computer Services Technician and Information Technology Analyst I
and 11 classifications; and
WHEREAS, on August 10, 2022, the Human Resources Commission also approved
establishing the new classification of Geographic Information Systems (GIS) Analyst and
approved the specification and salary grade for the new classification; and
WHEREAS, the City Council desires to approve the repeal and replacement of the
Computer Services Technician, Information Technology Analyst I and 11, and Information
Technology Manager specifications and the establishment of the Geographic Information
Systems (GIS) Analyst classification and the specification for such classification; and
WHEREAS, the City Council also desires to approve the new salary grade for the
Geographic Information Systems (GIS) Analyst classification.
NOW, THEREFORE, THE CITY COUNCIL OF THE CITY OF WEST COVINA,
CALIFORNIA HEREBY RESOLVES AS FOLLOWS:
SECTION 1. The City Council hereby approves the repeal of the existing class
specifications for the Computer Services Technician, Information Technology Analyst I and
11, and Information Technology Manager classifications.
SECTION 2. The City Council hereby approves replacing the repealed specifications
with the Computer Services Technician specification, Information Technology Analyst I and
II specification, and Information Technology Manager specification, attached hereto as
Exhibits B, C, and D, respectively.
SECTION 3. The City Council hereby approves establishing the Geographic
Information Systems (GIS) Analyst classification with the specification attached hereto as
Exhibit A.
SECTION 4. The City Council hereby approves the following new salary grade for
the Geographic Information Systems (GIS) Analyst classification and the change of
bargaining unit for the Computer Services Technician and Information Technology Analyst I
and II classifications:
Classification
Monthly Pay Ran e
Step 1
Step 2
Step 3
Step 4
Step 5
Geographic Information
Systems (GIS) Analyst
$5,580
$5,859
$6,152
$6,460
$6,783
(Confidential)
Non -Exempt
Computer Services
Technician
Change bargaining unit to Confidential. No change to the
(Confidential)
salary range.
Non -Exempt
Information Technology
Analyst 1/11
Change bargaining unit to Confidential. No change to the
(Confidential)
salary range.
Exempt
SECTION 5. The City Clerk shall certify to the adoption of this resolution and shall
enter the same in the book of original resolutions and it shall become effective immediately.
APPROVED AND ADOPTED this 6th day of September, 2022.
Dario Castellanos
Mayor
APPROVED AS TO FORM
Thomas P. Duarte
City Attorney
ATTEST
Lisa Sherrick
Assistant City Clerk
I, LISA SHERRICK, ASSISTANT CITY CLERK of the City of West Covina, California,
do hereby certify that the foregoing Resolution No. 2022-90 was duly adopted by the City
Council of the City of West Covina, California, at a regular meeting thereof held on the 6th
day of September, 2022, by the following vote of the City Council:
AYES:
NOES:
ABSENT:
ABSTAIN:
Lisa Sherrick
Assistant City Clerk
CLASS SPECIFICATIONS - GEOGRAPHIC INFORMATION SYSTEMS (GIS) ANALYST
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EXHIBIT D
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EXHIBIT A
PROPOSED
CITY OF WEST COVINA
CLASSIFICATION SPECIFICATION
Class Title:
GEOGRAPHIC INFORMATION SYSTEMS (GIS) ANALYST
Bargaining Unit:
CONFIDENTIAL
Class Code:
GIS ANALYST
Salary Grade:
CExxx
Salary:
$66,960 - $81,396
FLSA:
NON-EXEMPT
Date Updated:
JOB SUMMARY
Under general direction, the GIS Analyst will be responsible for the City of West Covina's
Geographic Information Systems (GIS) application development and Enterprise geospatial
database administration. This position performs a variety of professional level duties in the
operation, maintenance, database development, spatial analysis, applications design and
provides technical guidance on all geographic information systems projects. The GIS Analyst
serves as a technical resource supporting City wide users, divisions, consultants, contractors,
and performs other related duties as assigned.
ESSENTIAL FUNCTIONS
The duties listed below are examples of the work typically performed by employees of this class.
Not all assigned duties may be listed.
1. Maintain the City's geographic information system; prepare a variety of maps, drawings,
spreadsheets, data files and documentation reflecting topography, drainage, right of ways,
utility lines, roadways, constructions symbols; compile data for input into the GIS system;
develop, edit, automate, and validate data layers; update and enhance the GIS database
utilizing a variety of ArcGIS software; maintain the integrity of the GIS database; perform
quality control check to ensure the accuracy of the data.
2. Develop computer macros, Python scripts and programs for data integration and
extraction of the GIS database and for automating repetitive tasks, administer ArcGIS Pro
and mapping activities.
3. Serve as a technical resource to City departments, including helping and training in the
proper use of GIS data and systems; recommend, troubleshoot, and provide support for
GIS software, databases, and other related applications.
4. Maintain the security of confidential, sensitive, and proprietary information being
processed; ensure the archival and safe storage of program and data files; maintain files
in accordance with the City's retention schedule, including a log of all archived and stored
data.
5. Attend meetings, conferences, workshops and training sessions and review publications
to remain current on principles, practices and new developments pertinent to GIS; monitor
changes in GIS technology and applications to recommend improvements and upgrades
to the City system.
6. Maintain accurate records and files related to the GIS function.
7. Design, create, plan, edit, update, and maintain maps, drawings, plans, spreadsheets,
data files and documentation related to GIS.
8. Consult with other City departments regarding GIS needs and requirements, including
GEOGRAPHIC INFORMATION SYSTEMS (GIS) ANALYST - PROPOSED
Page 2 of 3
identifying, designing, and developing GIS applications, strategies, and procedures; make
strategic recommendations.
9. Generate high quality cartographic layouts for specific projects, and meetings.
10. Maintains current knowledge in the field of GIS and other related technologies.
11. Performs related duties as required or assigned
GENERAL QUALIFICATIONS
Knowledge of:
1. GIS concepts, principles, and analytical techniques, including computerized mapping and
digital data conversion.
2. GIS software including Arclnfo, Arcview, ArcEditor, ArcIMS, ArcSDE, ArcGIS Pro, Online,
Server and Spatial Analyst.
3. Complex relational database management and principles.
4. Principles and practices of troubleshooting computer hardware, software, and network
problems.
5. Mathematics including algebra, geometry and trigonometry as applied to the computation
of distances, angles, and areas.
6. Applicable programming languages and tools.
7. City organization, operations, policies, and objectives.
8. Verbal and written communication skills including proper grammar.
Ability to:
1. Ability to analyze and define requirements for mapping projects.
2. Ability to handle projects ranging in scope from single person to multi -agency with
varying complexity and conditions that often require adaptive decision making and
initiative.
3. Learn principles and practices of identifying technology needs and issues.
4. Learn methods and techniques of research and program analysis.
5. Administer contracts with outside service providers; monitor work quality and progress of
work provided by outside service providers.
6. Perform complex and difficult queries and analysis.
7. Perform responsible work involving the use of judgment, flexibility, sensitivity, and
personal initiative.
8. Effectively manage multiple projects and priorities.
9. Research, analyze and evaluate programs, policies, and procedures.
10. Organize, consolidate, and report statistical data.
11. Prepare complex correspondence, memoranda, and reports.
12. Learn Federal, State, and local laws, rules and regulations governing area of
responsibility.
13. Understand and follow oral and written instructions.
14. Establish and maintain cooperative working relationships with those contacted in the
course of work, including City staff and the public.
15. Communicate clearly and concisely, both orally and in writing.
MINIMUM QUALIFICATIONS
Education, Training, and Experience
GEOGRAPHIC INFORMATION SYSTEMS (GIS) ANALYST - PROPOSED
Page 3 of 3
Any combination of education and experience that provides the required knowledge, skills, and
abilities to perform the essential job duties of the position is qualifying. Incumbents will possess
the most desirable combination of training, skills, and experience as demonstrated by past and
current employment.
Experience:
Two (2) years of increasingly responsible GIS experience or programming and analysis, relevant
work experience with geographic information systems, or any equivalent combination of
experience and training which provides the required knowledge, skills, and abilities. The preferred
candidate will have experience with: ArcGIS Pro, ArcGIS Online, Python scripting, JavaScript,
and HTML programming, Arclnfo, Arcview, ArcEditor, ArcIMS, ArcSDE, report development,
spatial analysis, have knowledge of the principles and practices of project management and a
general understanding of ArcGIS Desktop software and other Esri solutions.
Education:
Graduation with a bachelor's degree from an accredited college or university with major
coursework in Geographic Information Systems, Geography, Computer Science, Cartography, or
a related field, including coursework in GIS.
Licenses/ Certificates/ Special Requirements
A valid California Class C Driver's License with a satisfactory driving record is required.
PHYSICAL REQUIREMENTS
Physical Demands
Work primarily in an office environment including sustained posture in a seated position for
prolonged periods of time; standing and moving around work area. Subject to frequent
interruptions and contact in person and on the telephone. Position requires grasping objects,
repetitive hand movement and fine coordination including use of a computer keyboard and
mouse. Occasionally stoop, bend, kneel, crouch, reach and twist. Speaking and acute hearing is
required for responding to in -person and telephone inquiries. Vision is required for normal office
work. The need to lift, carry, push, and pull objects weighing up to 25 pounds is required.
SUPPLEMENTAL INFORMATION
The City of West Covina is an Equal Opportunity Employer. In compliance with the Americans
with Disabilities Act, the city will provide reasonable accommodation to qualified individuals with
disabilities and encourages both prospective and current employees to discuss potential
accommodations with the employer.
EXHIBIT B
PROPOSED
CITY OF WEST COVINA
CLASSIFICATION SPECIFICATION
Class Title:
COMPUTER SERVICES TECHNICIAN
Bargaining Unit:
GENERAL CONFIDENTIAL
Class Code:
COMP SERV TECH
Salary Grade:
ON290 CExxx
Salary:
$54,528 - $66,276
FLSA:
NON-EXEMPT
Date Updated:
JOB SUMMARY
Under general supervision is responsible for providing technical assistance and support related
to computer systems, hardware, or software. Performs a variety of specialized duties in
connection with the operation and maintenance of the City's information systems. Configures,
installs, and provides advanced troubleshooting for workstations, network devices, and servers
as assigned.
ESSENTIAL FUNCTIONS
The duties listed below are examples of the work typically performed by employees of this class.
Not all assigned duties may be listed.
• Provides technical assistance and support to all City staff related to personal computer
operations utilizing Microsoft Office applications, and other City utilized application
programs, including operating systems.
• Assists in the installation and maintenance of all computer hardware and software
applications in City Hall and other City owned facilities.
• Troubleshoot and solve technical issues related to workstations, servers, network
devices, printers, telephones, mobile devices, as well as a variety of other computer
related hardware and software.
• Updates and monitors programs and data files to assure efficient and economical
operation and storage use.
• Writes and maintains documentation pertaining to computer applications.
• Develops graphs, spreadsheets, and customized reports for various user departments
as needed.
• Set up new computer systems with required applications and performs routine
maintenance on computer hardware and software.
• Create, maintain, reset, and unlock Active Directory user accounts.
• Log and track assets including software, hardware, and maintenance agreements.
• Installs computer network wiring and other network hardware including
Wi-Fi/Network routers, hubs, patch panels, network interface cards for workstations,
uninterrupted power supplies and servers in the City's local area and wide area
networks.
• Maintain and administer smart phones, iPhones, and iPads on the Mobile Device
Management software.
COMPUTER SERVICES TECHNICIAN - PROPOSED
Page 2 of 3
• Performs related duties as required or assigned.
GENERAL QUALIFICATIONS
Knowledge of:
• Knowledge of available computing and/or network hardware and peripheral equipment to
accurately assess system functionality.
• Operations, uses and capabilities of electronic computer equipment, including desktop
computers, servers, and network hardware.
• Knowledge and understanding of Local Area Network (LAN) and Wide Area Network
(WAN) server operating systems and principles.
eper-atiRg systems_-.
• Knowledge of Internet security and data privacy principles
• Proficient in the use of Microsoft Office or similar software products (spreadsheet, word
processing, presentation, and database applications)
Ability to:
• Ability to maintain and troubleshoot computer and/or network hardware, software, and
peripherals.
• Deal with fellow employees tactfully, respectfully, and courteously.
• Ability to determine computer problems and implement hardware and/or software
solutions.
• Demonstrate strong problem -solving skills.
• Ability to create and maintain written technical documentation.
• Communicate technical information in a clear and concise manner to both technical and
non -technical staff.
• Ability to effectively multitask and prioritize service tickets.
• Organization and time -management skills
MINIMUM QUALIFICATIONS
Education. Trainina. and Experience
Any combination of education and experience that provides the required knowledge, skills, and
abilities to perform the essential job duties of the position is qualifying. Incumbents will possess
the most desirable combination of training, skills, and experience as demonstrated by past and
current employment.
Experience:
GemputeK Two (2) years of full-time professional experience using and supporting Windows
computers, hardware systems, as well as a variety of software applications. Exposure to
networking systems highly desirable.
Education: Graduation with a bachelor's degree from an accredited college or university with
major work in computer science or business information systems or a closely related field is
desirable. An Associate's degree in a computer -related discipline, education or related field may
COMPUTER SERVICES TECHNICIAN - PROPOSED
Page 3 of 3
be substituted for two (2) years of the experience requirement. Additional qualifying work
experience may be substituted for the educational requirement on a year -for -year
basis. Certifications or experience with: Microsoft, CompTIA, A+, Network +, MCSE, Azure,
Office 365, Exchange, PowerShell, MOS, ticket and time management preferred.
Licenses/ Certificates/ Special Requirements
lid '
A valid California Class C Driver's License with a satisfactory driving record is required.
PHYSICAL REQUIREMENTS
Physical Demands
While performing the duties of this class, the employee is frequently required to sit, stand, and
walk, as well as bend, stoop, crouch, and squat in the performance of daily activities. The sensory
demands include the ability to talk, and hear, both in person and by telephone; use hands to
finger, handle, feel or operate computer hardware and standard office equipment; and reach with
hands and arms. The employee occasionally lifts and carries objects typically weighing up to 50
pounds. Tasks may involve extended periods of time at a desk using a computer keyboard and
mouse. Tasks might also include operating a City owned vehicle when necessary.
SUPPLEMENTAL INFORMATION
The City of West Covina is an Equal Opportunity Employer. In compliance with the Americans
with Disabilities Act, the city will provide reasonable accommodation to qualified individuals with
disabilities and encourages both prospective and current employees to discuss potential
accommodations with the employer.
EXHIBIT C
PROPOSED
CITY OF WEST COVINA
CLASSIFICATION SPECIFICATION
Class Title: INFORMATION SYSTEMS (IT) ANALYST 1/11
Bargaining Unit: nnin nnnninGF—AWENT CONFIDENTIAL
Class Code: IT ANALYST
Salary Grade: MM492 CExxx (IT Analyst 1)
MM493 CExxx (IT Analyst 11)
Salary: $66,966 - $93,744 (IT Analyst I)
$93,744 - $103,104 (IT Analyst II)
FLSA: EXEMPT
Date Updated:
JOB SUMMARY
Under general direction of the Information Technology Manager, performs complex duties in
connection with the coordination, installation, maintenance, and repair of computer hardware
equipment and peripherals; assists in the research, planning, and implementation of information
systems software and related technology; responds to complex user support problems; performs
the technical and complex tasks relative to information technology services and programs; and
performs other related duties as assigned. This includes assistance with application system
selection, implementation, project coordination, management of interfaces, application setup and
configurations, business process reviews, and custom reporting.
ESSENTIAL FUNCTIONS
Duties me), 44Gh4de, but aFe not limited to, the follow�n�.- The duties listed below are examples of
the work typically performed by employees of this class. Not all assigned duties may be listed.
• Assists and provides technical assistance to City personnel and subordinates regarding
information systems related issues, information systems applications, services, or
equipment.
• Works closely with department managers, division leads, and application users, to
document and/or design/redesign effective business processes and associated business
applications.
• Recommends and implements policies, procedures, and standards relating to computer
activities; provides staff assistance in the implementation of project recommendations
and improvements.
• Manages software upgrades for various departments. These activities include
procurement recommendations (e.g., cost -benefit analyses, feasibility studies, software
configuration and implementation/re-implementation, etc.); collaboration in testing
configurations with personnel of affected departments; communication with internal
customers, network and server administrators, and vendors to ensure that application
systems are being utilized to their full potential.
• Installs, configures and maintains desktop computers, mobile devices, laptops, iPads,
network servers, security firewalls, switches, routers, and related automated equipment
and systems; determines whether equipment needs to be upgraded or replaced;
manages and performs system/data backup and recovery procedures.
INFORMATION TECHNOLOGY (IT) ANALYST 1/II - PROPOSED
Page 2 of 5
• Creates and manages employee access to computer systems, email, and various
applications used by City personnel; performs public records request searches of
employee emails, documents, and files.
• Provides project coordination, management and oversight of multiple application and
information system projects.
• Researches, plans, and organizes the acquisition of computer hardware, software,
peripherals, and other communication systems; defines scope of projects; prepares
specifications; plans for future supply needs.
• Develops and deploys standards, methodologies, and best practices for applications
deployment, business process improvement, application interfaces, and report writing.
Document procedures, applications interfaces, service -level agreements, and other
methodologies related to applications systems.
• Collaborates in the testing of applications, and communicate with network and server
administrators, vendors, and software developers to ensure quality assurance and
fulfillment of contractual obligations.
• Develops, implements, and disseminates information on best practices for information
technology and applications support.
• Compiles and maintains an inventory of all applications software and System assets and
their corresponding contracts and agreements, documenting system configurations and
change management.
• Coordinates training, including oversight of training materials and user procedures and
training curriculum; facilitate training sessions as necessary. Develop and maintain user
documentation, implementation, and maintenance plans.
• Oversees the maintenance, support, and upgrade of existing software applications and
systems, coordinates with vendors and internal customers.
• Initiates and maintains desktop security through operating system service packs, anti-
virus services and ongoing upgrades and improvements to end -user computer systems.
• Participates in integration, initialization, and interfacing between multiple systems, either
through in-house or outsourced development, when required.
• Analyzes technical literature for systems, and provide explanations understandable to
end -users, often in the form of user manuals or training materials.
• Performs other duties of similar nature and level as assigned.
GENERAL QUALIFICATIONS
Knowledge of:
• Windows operating systems, applications, and database knowledge, including MS Office,
365, Azure, MS SQL, Outlook, Exchange, and other application software;
• Experience developing Microsoft .NET (C# & ASP .Net) a major plus;
• Working understanding of report writing, application interfaces, and data import/export
methodologies;
• Some Powershell and VOIP experience desired;
• SharePoint Development experience a plus;
• Understanding of system life cycle principles and methodologies;
• Principles of project management and application system security principles and best
practices for ongoing system security; and
• Interpersonal skill in maintaining and establishing working relationships, communicate
effectively both orally and in writing with vendors, consultants, staff, department heads
and city officials.
INFORMATION TECHNOLOGY (IT) ANALYST 1/II - PROPOSED
Page 3 of 5
• Expert knowledge in one of three (3) skill sets, hardware, software systems or networks;
• Diagnostic and troubleshooting techniques;
• Expert skill in installing, repairing, and maintaining computer and/or communications
hardware and software;
• Strong aptitude in developing, evaluating, and interpreting narrative and technical reports,
correspondence, contracts, work orders, training materials, and other necessary materials
for assigned information technology functions.
Ability to:
• Apply technical, communication, analytical, and problem -solving skills to the analysis of
business processes for business application software systems in order to improve
productivity and efficiency in the organization's departments and be responsible for
providing expert troubleshooting, resolution, and reporting on business application issues.
• Direct technical personnel, work with and direct outside vendors, delegate responsibilities,
and mediate issues to the benefit of the department.
• Execute work goals and department projects per department management;
• Assign and coordinate work projects, such as planning and configuring new hardware or
software;
• Conduct research and perform multiple duties simultaneously;
• Exercise judgment, decisiveness and creativity required in situations involving the
direction, control, and planning;
• Independently problem solve and take initiative;
• Train subordinates in complex topics, making presentations to external and internal
audiences; and
• Interacting positively with upper management;
• Sustains proficiency through industry -recognized certifications, studies technical journals
or manuals related to current computer and network infrastructure;
• Attend vendor seminars via Internet or in -person to learn about new computer hardware
and software;
• Writes project reports and documentation for new or modified software and hardware
configurations;
• Respond to problem situations in an effective and tactful manner; ability to attend
meetings, events and/or be on -call for routine systems maintenance or emergency
situations;
• Perform other related duties as required.
MINIMUM QUALIFICATIONS
Education, Training, and Experience
Any combination of education and experience that provides the required knowledge, skills, and
abilities to perform the essential job duties of the position is qualifying. Incumbents will possess
the most desirable combination of training, skills, and experience as demonstrated by past and
current employment.
Education
Graduation with a Bachelor's degree from an accredited college or university with major work in
computer science, business information systems, information systems management or a closely
INFORMATION TECHNOLOGY (IT) ANALYST 1/II - PROPOSED
Page 4 of 5
related field is desirable. An Associate's degree in a computer -related discipline, education or
related field may be substituted for two (2) years of the experience requirement.
GG enGe, nformation teGhnelegy, business administration or ether appliGable relate fi 4 n
Experience — IT Analvst I
Three (3) years of increasingly responsible professional experience supporting a
comprehensive range of departmental application systems, including business process
improvement, and applications administration, implementation, and upgrades, plus one (1) to
three (3) years in combination with project management of application implementation or
network infrastructure upgrades.
Experience — IT Analyst II
Five (5) or more years experience in the information technology field or a Master's degree from
an accredited college or university with major course work in computer science, business
information systems, information technology, business administration or other applicable related
field; and Certified Associate in Project Management & Certification of Competency in Business
Analysis preferred but not required. Experience in a public agency is highly desirable.
Licenses/Certificates
A valid California Class C Driver's License with a satisfactory driving record is required.
Certifications with: Microsoft, CompTIA, A+, Network +, MCSE, Azure, Office 365, Exchange,
PowerShell, MOS, are highly desirable.
XM&I EI4aXe111I:1=1`,I=1:Y&`
While performing the duties of this class, the employee is frequently required to sit, stand, and
walk, as well as bend, stoop, crouch, and squat in the performance of daily activities. The sensory
demands include the ability to talk, and hear, both in person and by telephone; use hands to
finger, handle, feel or operate computer hardware and standard office equipment; and reach with
hands and arms. The employee occasionally lifts and carries objects typically weighing up to 50
pounds. Tasks may involve extended periods of time at a desk using a computer keyboard and
mouse. Tasks might also include operating a City owned vehicle when necessary.
SUPPLEMENTAL INFORMATION
The City of West Covina is an Equal Opportunity Employer. In compliance with the Americans
with Disabilities Act, the city will provide reasonable accommodation to qualified individuals with
INFORMATION TECHNOLOGY (IT) ANALYST 1/II - PROPOSED
Page 5 of 5
disabilities and encourages both prospective and current employees to discuss potential
accommodations with the employer.
EXHIBIT D
Proposed
CITY OF WEST COVINA
CLASSIFICATION SPECIFICATION
Class Title:
INFORMATION SYSTEMS (IT) MANAGER
Bargaining Unit:
MID -MANAGEMENT
Class Code:
IT MAN
Salary Grade:
MM491
Salary:
$102,516 - $129,552
FLSA:
EXEMPT
Date Updated:
JOB SUMMARY
Under general direction, this classification oversees, plans, organizes, coordinates, and manages
the staff and operations of the City's Information Technology Division; provides leadership in
implementing information technology initiatives; ensures the division's services fulfill the business
goals and objectives of the City; performs long-range planning related to the acquisition,
maintenance, and replacement of hardware and software throughout the City; manages the
effective use of division resources to improve organizational productivity and customer service;
provides complex and responsible support to management in areas of expertise; and performs
related work as required.
Classification Characteristics
The Information Technology Manager is a mid -management level classification responsible for
planning, organizing, and managing the staff, operations, and activities of the City's Information
Technology Division. Incumbents are responsible for performing diverse, specialized, and
complex work involving significant accountability and decision -making responsibilities, which
include division budget administration, program evaluation, and recommendation and
implementation of policies, procedures, goals, objectives, priorities, and standards related to
information technology systems and initiatives. Incumbents serve as a professional -level
resource for organizational, managerial, and operational analyses and studies. Performance of
the work requires the use of considerable independence, initiative,
Supervision Received and Exercised
• General direction is provided by the Director or assigned supervisor.
• Responsibilities will include direct and indirect supervision over professional and
technical personnel.
• Provides management level leadership to Information Technology Division staff.
• The Information Technology Manager is expected to perform the most complex duties
assigned with the division.
INFORMATION SYSTEMS (IT) MANAGER - Proposed
Page 2 of 5
ESSENTIAL FUNCTIONS
The duties listed below are examples of the work typically performed by employees of this class.
Not all assigned duties may be listed.
• Provides full administrative and technical supervision of the Information Technology
Division staff, including approving time off, evaluation of performance and takes or
recommends disciplinary action, up to and including termination.
• Establishes performance requirements and personal development targets for assigned
staff and monitors and evaluates performance. Provides coaching for performance
improvement and development.
• Develops and reviews drafted Requests for Proposals or Information (RFPs, RFIs) for
professional and/or contracted services; prepares scope of work and any technical
specifications; evaluates proposals and recommends award; negotiates contracts;
administers contracts to ensure compliance with City specifications and service quality.
• Manages and participates in the administration and maintenance of the City's
information technology infrastructure; evaluates, selects, and recommends City-wide
information systems purchases; develops long-term information systems strategies to
plan for and control systems upgrades and growth; evaluates and recommends new
technologies; and encourages innovation among technical staff in the utilization and
implementation of ideas and techniques.
• Meets with other departments regarding their information technology and computer
system needs, projects, and initiatives; determines the scope and priorities of projects;
discusses and recommends system capacity and equipment acquisitions.
• Supervises advises and Provides assistance to City staff regarding day-to-day
information technology related operations, applications and equipment. Supervises and
participates in the training of City personnel in the uses and capacities of hardware and
software.
• Provides leadership for application systems selection and implementation teams.
Coordinates the implementation of new services and expanded system capabilities.
Presents related information at City Council meetings.
FegaFd'ng teehnelegy related and PLIFGhase of equipment and
nlinntion.. GGAN Jinates installation and assists in angaing maintenanGe and
d 8V8lnnmon4 of nFegFamo
• Manages information technology related operations, oversees application and data
security, ensures disaster recovery procedures are in place and functioning properly,
and assures compliance with information technology policies and procedures.
• Develops and administers the information technology division budget and ^Aa6teF plan;
ekes n eetions related to information teGhnnlegy needs, equipMent, etG.; nit0F6
plans for systems development and operations, hardware
and software purchases, budgets, and staffing; develops, implements, and monitors
information technology system policies and controls to ensure data accuracy, security,
and legal and regulatory compliance.
• Coordinates division activities with other departments, divisions and/or outside agencies;
iagU'FeS prepares and presents staff and agenda reports and other necessary
correspondence related to assigned activities and services; presents reports to various
commissions, committees, and boards.
INFORMATION SYSTEMS (IT) MANAGER - Proposed
Page 3 of 5
• Attends and participates in professional group meetings; stays abreast of new trends
and innovations in information technology; research emerging products and
enhancements and their applicability to City needs.
• Receives, investigates, and responds to difficult and sensitive problems and complaints
in a professional manner; identifies and reports findings and takes necessary corrective
action. Exemplify and foster an enthusiastic, resourceful, and effective service attitude to
ensure the quality and timeliness of services delivered.
• Understands industry best practices and utilizes best practice methodologies to guide
information technology procurement, project management and operations.
• Maintains an inventory of all applications, software and information technology assets
and their corresponding contracts and agreements.
GENERAL QUALIFICATIONS
Knowledge of:
• Knowledge of modern operational principles, services, characteristics and activities of
comprehensive information systems and technology programs.
• Must have experience in managing computing resources to support functions including
the installation and upgrading of new or existing computing equipment, standard
Windows applications and the integration of equipment and applications in a networked
environment.
• Knowledge of Emerging technology and industry supported systems, as well as
understanding applicability of new technology to operations.
• Must have strong interpersonal qualities directed toward fostering positive work -related
interaction with City staff; sound judgment; excellent writing, speaking, project
management, instructional techniques, and analytical skills; strong leadership and
interpersonal skills.
• Techniques for providing a high level of customer service by effectively dealing with the
public, vendors, contractors, and City staff.
• City and mandated safety rules, regulations, and protocols.
• Infrastructure components including computer networks, personal computers,
telecommunications, and other electronic office automation systems.
• Best practices with respect to the development, implementation and management of
information technology systems hardware and software.
• Techniques for effectively representing the City in contacts with governmental agencies,
community groups, and various business, professional, educational, regulatory, and
legislative organizations.
• City and mandated safety rules, regulations, and protocols.
Ability to:
• Select and supervise staff, provide training and development opportunities, ensure work
is performed effectively, and evaluate performance in an objective and positive manner.
• Develop and administer effective department and program goals, objectives, policies,
and methods for evaluating achievement and performance levels.
• Plan, manage, supervise, assign, delegate, review and evaluate the work of staff
engaged in the delivery of Information Technology programs.
• Organize, set priorities, and exercise expert independent judgment within areas of
responsibility.
INFORMATION SYSTEMS (IT) MANAGER - Proposed
Page 4 of 5
• Develop and implement goals, objectives, practices, practices, policies, appropriate
procedures, and work standards.
• Present proposals and recommendations clearly, logically, and persuasively.
• Communicate effectively, both orally and in writing.
• Understand and follow written and oral instructions.
• Provide administrative, management, and professional leadership for the information
technology division.
• Understand, interpret, and apply all pertinent laws, codes, regulations, policies and
procedures, and standards relevant to work performed.
• Exercise tact and diplomacy in dealing with sensitive, complex, and confidential
personnel issues and employee situations.
MINIMUM QUALIFICATIONS
Education, Training, and Experience
Any combination equivalent to experience and education that could likely provide the required
knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities
would be:
Education
Graduation from an accredited college with a Bachelor's degree or equivalent with major work in
computer science, information systems, business administration, or a closely related field.
Master's Degree is highly desirable.
Experience
expenenee.
Five years of increasingly responsible experience in information technology and network
administrative experience with three years being in a managerial or supervisory position.
Phvsical Demands
maintenan%
While performing the duties of this class, the employee is frequently required to sit, stand, and
walk, as well as bend, stoop, crouch, and squat in the performance of daily activities. The sensory
demands include the ability to talk, and hear, both in person and by telephone; use hands to
finger, handle, feel or operate computer hardware and standard office equipment; and reach with
hands and arms. The employee occasionally lifts and carries objects typically weighing up to 50
pounds. Tasks may involve extended periods of time at a desk using a computer keyboard and
mouse. Tasks might also include operating a City owned vehicle when necessary.
Licenses/ Certificates/ Special Requirements
INFORMATION SYSTEMS (IT) MANAGER - Proposed
Page 5 of 5
A valid Class C, California driver's license and a good driving record is required and must be
maintained during employment.
Preferred certifications include:
- IT best practices (ITIL)
- Project management (PMP)
- CompTIA, Microsoft, Azure
SUPPLEMENTAL INFORMATION
The City of West Covina is an Equal Opportunity Employer. In compliance with the Americans
with Disabilities Act, the city will provide reasonable accommodation to qualified individuals with
disabilities and encourages both prospective and current employees to discuss potential
accommodations with the employer.