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Resolution - 2022-90RESOLUTION NO. 2022-90 A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF WEST COVINA, CALIFORNIA, APPROVING CHANGES TO THE INFORMATION TECHNOLOGY (IT) SERIES THE CITY COUNCIL OF THE CITY OF WEST COVINA HEREBY FINDS, DETERMINES, AND DECLARES AS FOLLOWS: WHEREAS, the Human Resources Department, as needed, reviews class specifications and/or pay grades to ensure position specifications and compensation are in alignment with current demands and comparable with similar classifications within the public sector labor market; and WHEREAS, the Human Resources Department reviewed the specifications and compensation for the Computer Services Technician, Information Technology Analyst I and II, and Information Technology Manager classifications and determined updates to such specifications are needed to meet current industry standards relating to minimum qualifications, duties, and responsibilities; and WHEREAS, on August 10, 2022, the Human Resources Commission reviewed and approved the repeal of the existing class specifications for the Computer Services Technician, Information Technology Analyst I and II, and Information Technology Manager classifications and replacement of said specifications with the proposed Computer Services Technician, proposed Information Technology Analyst I and Il, and Information Technology Manager specifications set forth in Exhibits B, C, and D, which are attached hereto and incorporated herein. The Human Resources Commission also approved changing the bargaining unit for the Computer Services Technician and Information Technology Analyst I and II classifications; and WHEREAS, on August 10, 2022, the Human Resources Commission also approved establishing the new classification of Geographic Information Systems (GIS) Analyst and approved the specification and salary grade for the new classification; and WHEREAS, the City Council desires to approve the repeal and replacement of the Computer Services Technician, Information Technology Analyst I and 11, and Information Technology Manager specifications and the establishment of the Geographic Information Systems (GIS) Analyst classification and the specification for such classification; and WHEREAS, the City Council also desires to approve the new salary grade for the Geographic Information Systems (GIS) Analyst classification. NOW, THEREFORE, THE CITY COUNCIL OF THE CITY OF WEST COVINA, CALIFORNIA HEREBY RESOLVES AS FOLLOWS: SECTION 1. The City Council hereby approves the repeal of the existing class specifications for the Computer Services Technician, Information Technology Analyst I and 11, and Information Technology Manager classifications. SECTION 2. The City Council hereby approves replacing the repealed specifications with the Computer Services Technician specification, Information Technology Analyst I and II specification, and Information Technology Manager specification, attached hereto as Exhibits B, C, and D, respectively. SECTION 3. The City Council hereby approves establishing the Geographic Information Systems (GIS) Analyst classification with the specification attached hereto as Exhibit A. SECTION 4. The City Council hereby approves the following new salary grade for the Geographic Information Systems (GIS) Analyst classification and the change of bargaining unit for the Computer Services Technician and Information Technology Analyst I and II classifications: Classification Monthly Pay Range Step 1 Step 2 Step 3 Ste 4 Step 5 Geographic Information Systems (GIS) Analyst (Confidential) $5,580 $5,859 $6,152 $6,460 $6,783 Non -Exempt Computer Services Technician Change bargaining unit to Confidential. No change to the (Confidential) salary range. Non -Exempt Information Technology Analyst 1/11 Change bargaining unit to Confidential. No change to the (Confidential) salary range. Exempt SECTION 5. The City Clerk shall certify to the adoption of this resolution and shall enter the same in the book of original resolutions and it shall become effective immediately. APPROVED AND ADOPTED this 6th day of September, 2022. Dario Castellanos Mayor APPROVED AS, TO FORM - ///////Y Thomas P. bu'gge City Attorney ATTEST Lisa Sherri Assistant i Clerk I, LISA SHERRICK, ASSISTANT CITY CLERK of the City of West Covina, California, do hereby certify that the foregoing Resolution No. 2022-90 was duly adopted by the City Council of the City of West Covina, California, at a regular meeting thereof held on the 6th day of September, 2022, by the following vote of the City Council: AYES: Castellanos, Diaz, Lopez-Viado, Tabatabai, Wu NOES: None ABSENT: None ABSTAIN: None v Lisa Sherric Assistant Clerk EXHIBIT A CLASS SPECIFICATIONS - GEOGRAPHIC INFORMATION SYSTEMS (GIS) ANALYST EXHIBIT A PROPOSED CITY OF WEST COVINA CLASSIFICATION SPECIFICATION Class Title: GEOGRAPHIC INFORMATION SYSTEMS (GIS) ANALYST Bargaining Unit: CONFIDENTIAL Class Code: GIS ANALYST Salary Grade: CExxx Salary: $66,960 - $81,396 FLSA: NON-EXEMPT Date Updated: JOBSUMMARY Under general direction, the GIS Analyst will be responsible for the City of West Covina's Geographic Information Systems (GIS) application development and Enterprise geospatial database administration. This position performs a variety of professional level duties in the operation, maintenance, database development, spatial analysis, applications design and provides technical guidance on all geographic information systems projects. The GIS Analyst serves as a technical resource supporting City wide users, divisions, consultants, contractors, and performs other related duties as assigned. ESSENTIAL FUNCTIONS The duties listed below are examples of the work typically performed by employees of this class. Not all assigned duties may be listed. 1. Maintain the City's geographic information system; prepare a variety of maps, drawings, spreadsheets, data files and documentation reflecting topography, drainage, right of ways, utility lines, roadways, constructions symbols; compile data for input into the GIS system; develop, edit, automate, and validate data layers; update and enhance the GIS database utilizing a variety of ArcGIS software; maintain the integrity of the GIS database; perform quality control check to ensure the accuracy of the data. 2. Develop computer macros, Python scripts and programs for data integration and extraction of the GIS database and for automating repetitive tasks, administer ArcGIS Pro and mapping activities. 3. Serve as a technical resource to City departments, including helping and training in the proper use of GIS data and systems; recommend, troubleshoot, and provide support for GIS software, databases, and other related applications. 4. Maintain the security of confidential, sensitive, and proprietary information being processed; ensure the archival and safe storage of program and data files; maintain files in accordance with the City's retention schedule, including a log of all archived and stored data. 5. Attend meetings, conferences, workshops and training sessions and review publications to remain current on principles, practices and new developments pertinent to GIS; monitor changes in GIS technology and applications to recommend improvements and upgrades to the City system. 6. Maintain accurate records and files related to the GIS function. 7. Design, create, plan, edit, update, and maintain maps, drawings, plans, spreadsheets, data files and documentation related to GIS. 8. Consult with other City departments regarding GIS needs and requirements, including GEOGRAPHIC INFORMATION SYSTEMS (GIS) ANALYST - PROPOSED Page 2 of 3 identifying, designing, and developing GIS applications, strategies, and procedures; make strategic recommendations. 9. Generate high quality cartographic layouts for specific projects, and meetings. 10. Maintains current knowledge in the field of GIS and other related technologies. 11. Performs related duties as required or assigned GENERAL QUALIFICATIONS Knowledge of.• 1. GIS concepts, principles, and analytical techniques, including computerized mapping and digital data conversion. 2. GIS software including Arclnfo, Arcview, ArcEditor, ArcIMS, ArcSDE, ArcGIS Pro, Online, Server and Spatial Analyst. 3. Complex relational database management and principles. 4. Principles and practices of troubleshooting computer hardware, software, and network problems. 5. Mathematics including algebra, geometry and trigonometry as applied to the computation of distances, angles, and areas. 6. Applicable programming languages and tools. 7. City organization, operations, policies, and objectives. 8. Verbal and written communication skills including proper grammar. Ability to: 1. Ability to analyze and define requirements for mapping projects. 2. Ability to handle projects ranging in scope from single person to multi -agency with varying complexity and conditions that often require adaptive decision making and initiative. 3. Learn principles and practices of identifying technology needs and issues. 4. Learn methods and techniques of research and program analysis. 5. Administer contracts with outside service providers; monitor work quality and progress of work provided by outside service providers. 6. Perform complex and difficult queries and analysis. 7. Perform responsible work involving the use of judgment, flexibility, sensitivity, and personal initiative. 8. Effectively manage multiple projects and priorities. 9. Research, analyze and evaluate programs, policies, and procedures. 10. Organize, consolidate, and report statistical data. 11. Prepare complex correspondence, memoranda, and reports. 12. Learn Federal, State, and local laws, rules and regulations governing area of responsibility. 13. Understand and follow oral and written instructions. 14. Establish and maintain cooperative working relationships with those contacted in the course of work, including City staff and the public. 15. Communicate clearly and concisely, both orally and in writing. MINIMUM QUALIFICATIONS Education, Training, and Experience GEOGRAPHIC INFORMATION SYSTEMS (GIS) ANALYST - PROPOSED Page 3 of 3 Any combination of education and experience that provides the required knowledge, skills, and abilities to perform the essential job duties of the position is qualifying. Incumbents will possess the most desirable combination of training, skills, and experience as demonstrated by past and current employment. Experience: Two (2) years of increasingly responsible GIS experience or programming and analysis, relevant work experience with geographic information systems, or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities. The preferred candidate will have experience with: ArcGIS Pro, ArcGIS Online, Python scripting, JavaScript, and HTML programming, Arclnfo, Arcview, ArcEditor, ArcIMS, ArcSDE, report development, spatial analysis, have knowledge of the principles and practices of project management and a general understanding of ArcGIS Desktop software and other Esri solutions. Education: Graduation with a bachelor's degree from an accredited college or university with major coursework in Geographic Information Systems, Geography, Computer Science, Cartography, or a related field, including coursework in GIS. Licenses/ Certificates/ Special Requirements A valid California Class C Driver's License with a satisfactory driving record is required PHYSICAL REQUIREMENTS Physical Demands Work primarily in an office environment including sustained posture in a seated position for prolonged periods of time; standing and moving around work area. Subject to frequent interruptions and contact in person and on the telephone. Position requires grasping objects, repetitive hand movement and fine coordination including use of a computer keyboard and mouse. Occasionally stoop, bend, kneel, crouch, reach and twist. Speaking and acute hearing is required for responding to in -person and telephone inquiries. Vision is required for normal office work. The need to lift, carry, push, and pull objects weighing up to 25 pounds is required. SUPPLEMENTAL INFORMATION The City of West Covina is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the city will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. EXHIBIT B CLASS SPECIFICATIONS - COMPUTER SERVICES TECHNICIAN EXHIBIT B PROPOSED CITY OF WEST COVINA CLASSIFICATION SPECIFICATION Class Title: COMPUTER SERVICES TECHNICIAN Bargaining Unit: r`E"�L CONFIDENTIAL Class Code: COMP SERV TECH Salary Grade: GN299 CExxx Salary: $54,528 - $66,276 FLSA: NON-EXEMPT Date Updated: JOBSUMMARY Under general supervision is responsible for providing technical assistance and support related to computer systems, hardware, or software. Performs a variety of specialized duties in connection with the operation and maintenance of the City's information systems. Configures, installs, and provides advanced troubleshooting for workstations, network devices, and servers as assigned. ESSENTIAL FUNCTIONS The duties listed below are examples of the work typically performed by employees of this class. Not all assigned duties may be listed. • Provides technical assistance and support to all City staff related to personal computer operations utilizing Microsoft Office applications, and other City utilized application programs, including operating systems. • Assists in the installation and maintenance of all computer hardware and software applications in City Hall and other City owned facilities. • Troubleshoot and solve technical issues related to workstations, servers, network devices, printers, telephones, mobile devices, as well as a variety of other computer related hardware and software. • Updates and monitors programs and data files to assure efficient and economical operation and storage use. • Writes and maintains documentation pertaining to computer applications. • Develops graphs, spreadsheets, and customized reports for various user departments as needed. • Set up new computer systems with required applications and performs routine maintenance on computer hardware and software. • Create, maintain, reset, and unlock Active Directory user accounts. • Log and track assets including software, hardware, and maintenance agreements. • Installs computer network wiring and other network hardware including Wi-Fi/Network routers, hubs, patch panels, network interface cards for workstations, uninterrupted power supplies and servers in the City's local area and wide area networks. • Maintain and administer smart phones, iPhones, and iPads on the Mobile Device Management software. COMPUTER SERVICES TECHNICIAN - PROPOSED Page 2 of 3 Performs related duties as required or assigned. GENERAL QUALIFICATIONS Knowledge of: • Knowledge of available computing and/or network hardware and peripheral equipment to accurately assess system functionality. • Operations, uses and capabilities of electronic computer equipment, including desktop computers, servers, and network hardware. • Knowledge and understanding of Local Area Network (LAN) and Wide Area Network (WAN) server operating systems and principles. Ong systems. • Knowledge of Internet security and data privacy principles • Proficient in the use of Microsoft Office or similar software products (spreadsheet, word processing, presentation, and database applications) Ability to: • Ability to maintain and troubleshoot computer and/or network hardware, software, and peripherals. • Deal with fellow employees tactfully, respectfully, and courteously. • Ability to determine computer problems and implement hardware and/or software solutions. • Demonstrate strong problem -solving skills. • Ability to create and maintain written technical documentation. • Communicate technical information in a clear and concise manner to both technical and non -technical staff. • Ability to effectively multitask and prioritize service tickets. • Organization and time -management skills MINIMUM QUALIFICATIONS Education. Training, and Experience Any combination of education and experience that provides the required knowledge, skills, and abilities to perform the essential job duties of the position is qualifying. Incumbents will possess the most desirable combination of training, skills, and experience as demonstrated by past and current employment. Experience: semputer Two (2) years of full-time professional experience using and supporting Windows computers, hardware systems, as well as a variety of software applications. Exposure to networking systems highly desirable. Education: Graduation with a bachelor's degree from an accredited college or university with major work in computer science or business information systems or a closely related field is desirable. An Associate's degree in a computer -related discipline, education or related field may COMPUTER SERVICES TECHNICIAN - PROPOSED Page 3 of 3 be substituted for two (2) years of the experience requirement. Additional qualifying work experience may be substituted for the educational requirement on a year -for -year basis. Certifications or experience with: Microsoft, CompTIA, A+, Network +, MCSE, Azure, Office 365, Exchange, PowerShell, MOS, ticket and time management preferred. Licenses/ Certificates/ Special Requirements A valid California Class C Driver's License with a satisfactory driving record is required. PHYSICAL REQUIREMENTS Physical Demands While performing the duties of this class, the employee is frequently required to sit, stand, and walk, as well as bend, stoop, crouch, and squat in the performance of daily activities. The sensory demands include the ability to talk, and hear, both in person and by telephone; use hands to finger, handle, feel or operate computer hardware and standard office equipment; and reach with hands and arms. The employee occasionally lifts and carries objects typically weighing up to 50 pounds. Tasks may involve extended periods of time at a desk using a computer keyboard and mouse. Tasks might also include operating a City owned vehicle when necessary. SUPPLEMENTAL INFORMATION The City of West Covina is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the city will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. EXHIBIT C CLASS SPECIFICATIONS - INFORMATION TECHNOLOGY ANALYST I AND II EXHIBIT C PROPOSED CITY OF WEST COVINA CLASSIFICATION SPECIFICATION Class Title: INFORMATION SYSTEMS (IT) ANALYST 1/II Bargaining Unit: MID AAA.N. r F4.4F= iT CONFIDENTIAL Class Code: IT ANALYST Salary Grade: 044493 CExxx (IT Analyst 1) MM493 CExxx (IT Analyst 11) Salary: $66,966 - $93,744 (IT Analyst 1) $93,744 - $103,104 (IT Analyst 11) FLSA: EXEMPT Date Updated: JOB SUMMARY Under general direction of the Information Technology Manager, performs complex duties in connection with the coordination, installation, maintenance, and repair of computer hardware equipment and peripherals; assists in the research, planning, and implementation of information systems software and related technology; responds to complex user support problems; performs the technical and complex tasks relative to information technology services and programs; and performs other related duties as assigned. This includes assistance with application system selection, implementation, project coordination, management of interfaces, application setup and configurations, business process reviews, and custom reporting. ESSENTIAL FUNCTIONS Dut4es Rgay inGlude, but are not limited to, the fallowing.- The duties listed below are examples of the work typically performed by employees of this class. Not all assigned duties may be listed. • Assists and provides technical assistance to City personnel and subordinates regarding information systems related issues, information systems applications, services, or equipment. • Works closely with department managers, division leads, and application users, to document and/or design/redesign effective business processes and associated business applications. • Recommends and implements policies, procedures, and standards relating to computer activities; provides staff assistance in the implementation of project recommendations and improvements. • Manages software upgrades for various departments. These activities include procurement recommendations (e.g., cost -benefit analyses, feasibility studies, software configuration and implementation/re-implementation, etc.); collaboration in testing configurations with personnel of affected departments; communication with internal customers, network and server administrators, and vendors to ensure that application systems are being utilized to their full potential. • Installs, configures and maintains desktop computers, mobile devices, laptops, iPads, network servers, security firewalls, switches, routers, and related automated equipment and systems; determines whether equipment needs to be upgraded or replaced; manages and performs system/data backup and recovery procedures. INFORMATION TECHNOLOGY (IT) ANALYST I/II - PROPOSED Page 2 of 5 • Creates and manages employee access to computer systems, email, and various applications used by City personnel; performs public records request searches of employee emails, documents, and files. • Provides project coordination, management and oversight of multiple application and information system projects. • Researches, plans, and organizes the acquisition of computer hardware, software, peripherals, and other communication systems; defines scope of projects; prepares specifications; plans for future supply needs. • Develops and deploys standards, methodologies, and best practices for applications deployment, business process improvement, application interfaces, and report writing. Document procedures, applications interfaces, service -level agreements, and other methodologies related to applications systems. • Collaborates in the testing of applications, and communicate with network and server administrators, vendors, and software developers to ensure quality assurance and fulfillment of contractual obligations. • Develops, implements, and disseminates information on best practices for information technology and applications support. • Compiles and maintains an inventory of all applications software and System assets and their corresponding contracts and agreements, documenting system configurations and change management. • Coordinates training, including oversight of training materials and user procedures and training curriculum; facilitate training sessions as necessary. Develop and maintain user documentation, implementation, and maintenance plans. • Oversees the maintenance, support, and upgrade of existing software applications and systems, coordinates with vendors and internal customers. • Initiates and maintains desktop security through operating system service packs, anti- virus services and ongoing upgrades and improvements to end -user computer systems. • Participates in integration, initialization, and interfacing between multiple systems, either through in-house or outsourced development, when required. • Analyzes technical literature for systems, and provide explanations understandable to end -users, often in the form of user manuals or training materials. • Performs other duties of similar nature and level as assigned. GENERAL QUALIFICATIONS Knowledge of: • Windows operating systems, applications, and database knowledge, including MS Office, 365, Azure, MS SQL, Outlook, Exchange, and other application software; • Experience developing Microsoft .NET (C# & ASP .Net) a major plus; • Working understanding of report writing, application interfaces, and data import/export methodologies; • Some Powershell and VOIP experience desired; • SharePoint Development experience a plus; • Understanding of system life cycle principles and methodologies; • Principles of project management and application system security principles and best practices for ongoing system security; and • Interpersonal skill in maintaining and establishing working relationships, communicate effectively both orally and in writing with vendors, consultants, staff, department heads and city officials. INFORMATION TECHNOLOGY (IT) ANALYST 1/11 - PROPOSED Page 3 of 5 • Expert knowledge in one of three (3) skill sets, hardware, software systems or networks; • Diagnostic and troubleshooting techniques; • Expert skill in installing, repairing, and maintaining computer and/or communications hardware and software; • Strong aptitude in developing, evaluating, and interpreting narrative and technical reports, correspondence, contracts, work orders, training materials, and other necessary materials for assigned information technology functions. Ability to: • Apply technical, communication, analytical, and problem -solving skills to the analysis of business processes for business application software systems in order to improve productivity and efficiency in the organization's departments and be responsible for providing expert troubleshooting, resolution, and reporting on business application issues. • Direct technical personnel, work with and direct outside vendors, delegate responsibilities, and mediate issues to the benefit of the department. • Execute work goals and department projects per department management; • Assign and coordinate work projects, such as planning and configuring new hardware or software; • Conduct research and perform multiple duties simultaneously; • Exercise judgment, decisiveness and creativity required in situations involving the direction, control, and planning; • Independently problem solve and take initiative; • Train subordinates in complex topics, making presentations to external and internal audiences; and • Interacting positively with upper management; • Sustains proficiency through industry -recognized certifications, studies technical journals or manuals related to current computer and network infrastructure; • Attend vendor seminars via Internet or in -person to learn about new computer hardware and software; • Writes project reports and documentation for new or modified software and hardware configurations; • Respond to problem situations in an effective and tactful manner; ability to attend meetings, events and/or be on -call for routine systems maintenance or emergency situations; • Perform other related duties as required. MINIMUM QUALIFICATIONS Education. Trainina. and Experience Any combination of education and experience that provides the required knowledge, skills, and abilities to perform the essential job duties of the position is qualifying. Incumbents will possess the most desirable combination of training, skills, and experience as demonstrated by past and current employment. Education Graduation with a Bachelor's degree from an accredited college or university with major work in computer science, business information systems, information systems management or a closely INFORMATION TECHNOLOGY (IT) ANALYST 1/II - PROPOSED Page 4 of 5 related field is desirable. An Associate's degree in a computer -related discipline, education or related field may be substituted for two (2) years of the experience requirement. Exoerience — IT Analvst I Three (3) years of increasingly responsible professional experience supporting a comprehensive range of departmental application systems, including business process improvement, and applications administration, implementation, and upgrades, plus one (1) to three (3) years in combination with project management of application implementation or network infrastructure upgrades. Exoerience — IT Analvst II Five (5) or more years experience in the information technology field or a Master's degree from an accredited college or university with major course work in computer science, business information systems, information technology, business administration or other applicable related field; and Certified Associate in Project Management & Certification of Competency in Business Analysis preferred but not required. Experience in a public agency is highly desirable. Licenses/Certificates A valid California Class C Driver's License with a satisfactory driving record is required. Certifications with: Microsoft, CompTIA, A+, Network +, MCSE, Azure, Office 365, Exchange, PowerShell, MOS, are highly desirable. PHYSICAL REQUIREMENTS with the ability to read, wrote and GGFRFA1-1.Ain;;tA iR a work envireRFAeRt FegUiring Re eXtraOrdinarY While performing the duties of this class, the employee is frequently required to sit, stand, and walk, as well as bend, stoop, crouch, and squat in the performance of daily activities. The sensory demands include the ability to talk, and hear, both in person and by telephone; use hands to finger, handle, feel or operate computer hardware and standard office equipment; and reach with hands and arms. The employee occasionally lifts and carries objects typically weighing up to 50 pounds. Tasks may involve extended periods of time at a desk using a computer keyboard and mouse. Tasks might also include operating a City owned vehicle when necessary. SUPPLEMENTAL INFORMATION The City of West Covina is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the city will provide reasonable accommodation to qualified individuals with INFORMATION TECHNOLOGY (IT) ANALYST 1111- PROPOSED Page 5 of 5 disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. EXHIBIT D CLASS SPECIFICATIONS - INFORMATION TECHOLOGY MANAGER EXHIBIT D Proposed CITY OF WEST COVINA CLASSIFICATION SPECIFICATION Class Title: INFORMATION SYSTEMS (IT) MANAGER Bargaining Unit: MID -MANAGEMENT Class Code: IT MAN Salary Grade: MM491 Salary: $102,516 - $129,552 FLSA: EXEMPT Date Updated: JOB SUMMARY Under general direction, this classification oversees, plans, organizes, coordinates, and manages the staff and operations of the City's Information Technology Division; provides leadership in implementing information technology initiatives; ensures the division's services fulfill the business goals and objectives of the City; performs long-range planning related to the acquisition, maintenance, and replacement of hardware and software throughout the City; manages the effective use of division resources to improve organizational productivity and customer service; provides complex and responsible support to management in areas of expertise; and performs related work as required. Classification Characteristics The Information Technology Manager is a mid -management level classification responsible for planning, organizing, and managing the staff, operations, and activities of the City's Information Technology Division. Incumbents are responsible for performing diverse, specialized, and complex work involving significant accountability and decision -making responsibilities, which include division budget administration, program evaluation, and recommendation and implementation of policies, procedures, goals, objectives, priorities, and standards related to information technology systems and initiatives. Incumbents serve as a professional -level resource for organizational, managerial, and operational analyses and studies. Performance of the work requires the use of considerable independence, initiative, Supervision Received and Exercised • General direction is provided by the Director or assigned supervisor. • Responsibilities will include direct and indirect supervision over professional and technical personnel. • Provides management level leadership to Information Technology Division staff. • The Information Technology Manager is expected to perform the most complex duties assigned with the division. INFORMATION SYSTEMS (IT) MANAGER - Proposed Page 2 of 5 ESSENTIAL FUNCTIONS The duties listed below are examples of the work typically performed by employees of this class. Not all assigned duties may be listed. • Provides full administrative and technical supervision of the Information Technology Division staff, including approving time off, evaluation of performance and takes or recommends disciplinary action, up to and including termination. • Establishes performance requirements and personal development targets for assigned staff and monitors and evaluates performance. Provides coaching for performance improvement and development. • Develops and reviews drafted Requests for Proposals or Information (RFPs, RFIs) for professional and/or contracted services; prepares scope of work and any technical specifications; evaluates proposals and recommends award; negotiates contracts; administers contracts to ensure compliance with City specifications and service quality. • Manages and participates in the administration and maintenance of the City's information technology infrastructure; evaluates, selects, and recommends City-wide information systems purchases; develops long-term information systems strategies to plan for and control systems upgrades and growth; evaluates and recommends new technologies; and encourages innovation among technical staff in the utilization and implementation of ideas and techniques. • Meets with other departments regarding their information technology and computer system needs, projects, and initiatives; determines the scope and priorities of projects; discusses and recommends system capacity and equipment acquisitions. • SwpeFvises, advises and Provides assistance to City staff regarding day-to-day information technology related operations, applications and equipment. Supervises and participates in the training of City personnel in the uses and capacities of hardware and software. • Provides leadership for application systems selection and implementation teams. Coordinates the implementation of new services and expanded system capabilities. Presents related information at City Council meetings. • Manages information technology related operations, oversees application and data security, ensures disaster recovery procedures are in place and functioning properly, and assures compliance with information technology policies and procedures. • Develops and administers the information technology division budget and masteF Pan plans for systems development and operations, hardware and software purchases, budgets, and staffing; develops, implements, and monitors information technology system policies and controls to ensure data accuracy, security, and legal and regulatory compliance. Coordinates division activities with other departments, divisions and/or outside agencies; inquires prepares and presents staff and agenda reports and other necessary correspondence related to assigned activities and services; presents reports to various commissions, committees, and boards. INFORMATION SYSTEMS (IT) MANAGER - Proposed Page 3 of 5 • Attends and participates in professional group meetings; stays abreast of new trends and innovations in information technology; research emerging products and enhancements and their applicability to City needs. • Receives, investigates, and responds to difficult and sensitive problems and complaints in a professional manner; identifies and reports findings and takes necessary corrective action. Exemplify and foster an enthusiastic, resourceful, and effective service attitude to ensure the quality and timeliness of services delivered. • Understands industry best practices and utilizes best practice methodologies to guide information technology procurement, project management and operations. • Maintains an inventory of all applications, software and information technology assets and their corresponding contracts and agreements. GENERAL QUALIFICATIONS Knowledge of: • Knowledge of modern operational principles, services, characteristics and activities of comprehensive information systems and technology programs. • Must have experience in managing computing resources to support functions including the installation and upgrading of new or existing computing equipment, standard Windows applications and the integration of equipment and applications in a networked environment. • Knowledge of Emerging technology and industry supported systems, as well as understanding applicability of new technology to operations. • Must have strong interpersonal qualities directed toward fostering positive work -related interaction with City staff; sound judgment; excellent writing, speaking, project management, instructional techniques, and analytical skills; strong leadership and interpersonal skills. • Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff. • City and mandated safety rules, regulations, and protocols. • Infrastructure components including computer networks, personal computers, telecommunications, and other electronic office automation systems. • Best practices with respect to the development, implementation and management of information technology systems hardware and software. • Techniques for effectively representing the City in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations. • City and mandated safety rules, regulations, and protocols. Ability to: • Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner. • Develop and administer effective department and program goals, objectives, policies, and methods for evaluating achievement and performance levels. • Plan, manage, supervise, assign, delegate, review and evaluate the work of staff engaged in the delivery of Information Technology programs. • Organize, set priorities, and exercise expert independent judgment within areas of responsibility. INFORMATION SYSTEMS (IT) MANAGER - Proposed Page 4 of 5 • Develop and implement goals, objectives, practices, practices, policies, appropriate procedures, and work standards. • Present proposals and recommendations clearly, logically, and persuasively. • Communicate effectively, both orally and in writing. • Understand and follow written and oral instructions. • Provide administrative, management, and professional leadership for the information technology division. • Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed. • Exercise tact and diplomacy in dealing with sensitive, complex, and confidential personnel issues and employee situations. MINIMUM QUALIFICATIONS Education. Training and Experience Any combination equivalent to experience and education that could likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be: Education Graduation from an accredited college with a Bachelor's degree or equivalent with major work in computer science, information systems, business administration, or a closely related field. Master's Degree is highly desirable. Experience experience. Five years of increasingly responsible experience in information technology and network administrative experience with three years being in a managerial or supervisory position. Physical Demands FRaintenaRGe or repair-. While performing the duties of this class, the employee is frequently required to sit, stand, and walk, as well as bend, stoop, crouch, and squat in the performance of daily activities. The sensory demands include the ability to talk, and hear, both in person and by telephone; use hands to finger, handle, feel or operate computer hardware and standard office equipment; and reach with hands and arms. The employee occasionally lifts and carries objects typically weighing up to 50 pounds. Tasks may involve extended periods of time at a desk using a computer keyboard and mouse. Tasks might also include operating a City owned vehicle when necessary. Licenses/ Certificates/ Special Requirements INFORMATION SYSTEMS (IT) MANAGER - Proposed Page 5 of 5 A valid Class C, California driver's license and a good driving record is required and must be maintained during employment. Preferred certifications include: - IT best practices (ITIL) - Project management (PMP) - CompTIA, Microsoft, Azure SUPPLEMENTAL INFORMATION The City of West Covina is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the city will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.