12/07/2021 - AGENDA ITEM 10 - TRANSIT SERVICE EVALUATION UPDATEAGENDA ITEM NO. 10
AGENDA STAFF REPORT
m ' ��5,� City of West Covina I Office of the City Manager
DATE: December 7, 2021
TO: Mayor and City Council
FROM: David Carmany
City Manager
SUBJECT: TRANSIT SERVICE EVALUATION UPDATE
RECOMMENDATION:
It is recommended that the City Council receive and file this report.
BACKGROUND:
The City provides a fixed route shuttle and a demand response Dial -a -Ride service. Both services are
experiencing a decline in overall ridership and, for that reason, the City is exploring opportunities to improve
overall transit services. Transportation services are provided through a contractor, currently on a month -to -
month basis to allow for the evaluation of transit services.
Prior to issuing a Request for Proposals (RFP) for transit services to bring a contractor on a more permanent
basis, the City is in the process of evaluating the City's ridership trends and transit demands to identify the best
model of service delivery to meet the needs of the community. This information will then be used to inform
the upcoming RFP for transportation services. IBI Group was contracted by the City to conduct the
evaluation.
DISCUSSION:
IBI Group has been meeting with staff and collecting information relative to existing conditions. As part of the
evaluation of transit services, the consultant, IBI Group, has developed a community survey to assess the
current transit systems and ridership/usage. The survey is available online at https:Hlinktr.ee/WCTSE. The
survey will be marketed through the City's website and social media handles; post cards (with the link and QR
Code) will be distributed on transit vehicles (GoWest Shuttle and dial -a -ride) and City facilities including front
counters at City Hall. The consultant will conduct in -person surveying at locations with high foot -traffic,
including Plaza West Covina, the Farmer's Market, and Emanate Health - Queen of the Valley Hospital. In
addition, the consultant will be conducting in -person surveying and upcoming City events (Tree lighting
Ceremony and Christmas Parade). The survey went live November 17, 2021 will be available until December
15, 2021. The results will be incorporated into the final evaluation report which is anticipated to be completed
by the end of January 2022. At tonight's meeting, IBI Group will be providing an update on the status of the
elevation and is seeking input from the City Council and residents.
Prepared by: Kelly McDonald, Public Services Manager
Fiscal Impact
FISCAL IMPACT:
There is no fiscal impact resulting from this report.
CITY Enhance City Image and Effectiveness
COUNCIL Achieve Fiscal Sustainability and Financial Stability
GOALS &
OBJECTIVES: