5-18-2021 AGENDA ITEM NO.6 - CONSIDERATION OF AGREEMENTS WITH PEERLESS NETWORK AND ACC BUSINESS FOR VOIP PHONE DATA SERVICEAGENDA ITEM NO.6
AGENDA STAFF REPORT
City of West Covina I Office of the City Manager
DATE: May 18, 2021
TO: Mayor and City Council
FROM: David Carmany
City Manager
SUBJECT: CONSIDERATION OF AGREEEMENTS WITH PEERLESS NETWORK AND ACC
BUSINESS FOR VOIP PHONE DATA SERVICE
RECOMMENDATION:
It is recommended that the City Council:
1. Authorize the City Manager to negotiate and execute an agreement with Peerless Network Services for
Voice -Over -Internet Phone Direct Inward Dialing (DID) and Enhanced 911 for 36 months with a monthly
cost of $1,265.
2. Authorize the City Manager to negotiate and execute an agreement with ACC Business for
Voice -Over -Internet Access Bandwidth Service for 36 months with a monthly cost of $984.
BACKGROUND:
In 2018, the City of West Covina entered into an agreement with Frontier to provide the Voice-Over-IP network
services with a recent monthly cost of $2,760. The cost of the service can fluctuate slightly due to regulatory fee
and tax increases. Since moving to Frontier Communications in 2018 for VoIP network data service, the City of
West Covina has experienced repeated outages in service. The City of West Covina's contract with Frontier
Communications ends on July 31, 2021, termination notice must be 60 days before the contract ends or the contract
renews automatically for one year.
DISCUSSION:
As a result the multiple phone outages that impacted the City's operations since using Frontier, staff took initiative
to seek other phone network providers this year. The phone services the City requires, including compatibility with
the City phone system Mitel, are offered by Peerless Network Services that provides the phone numbers (DID) and
ACC Business service provides the phone bandwidth. Peerless Network Services has been highly recommended by
Maverk, the company that services the City's phones. The term of both agreements will be for thirty-six (36)
months. The monthly rates for Peerless Network Services of $1,265 and ACC Business of $984, would be
approximately $500 less than the monthly rate of $2,760 with Frontier. This change in phone network provider will
address the phone service outages as well providing cost savings of approximately $18,000 to the General Fund
over the term of the agreements.
Staff is recommending the changing the City's phone provider to Peerless Network Services and ACC Business and
that the City Council authorize the City Manager to execute agreements with each provider.
OPTIONS:
The City Council has the following options:
1. Approve the proposed contracts with Peerless Network Services and ACC Business for VoIP data services.
2. Provide alternative direction.
Fiscal Impact
FISCAL IMPACT:
The VolP phone data service cost is budgeted in the 21/22 budget. This change will save the City approximately
$6,000 in Fiscal Year 21/22 to the General Fund and a total of $18,000 over the three-year term of the contract.
Attachments
Attachment No 1 Frontier Services Agreement 2018
Attachment No 2 Peerless Networks proposal
Attachment No 3 ACC - 357726 Proposal
CITY COUNCIL GOALS & OBJECTIVES: Enhance City Facilities and Infrastructure
ATTACHMENT NO. 1
ontier FRONTIER SERVICES AGREEMENT
Frontier Confidential
This Frontier Services Agreement ('FSA) is effective as of 06/2712016 ("Effective Dalew), by and between Frontier Communications of America. Inc. an
behaT of itself and its affiliates which provide Equipment and Services identified 1n the Schedules ('Frontier*), and CITY OF WEST COVINA, whose primary
address is 1444 W GARVEY AVE S. WEST COVINA, California, 91790 ('Customer').
This document incorporates the complete Frontier Services Agreement terms and conditions
at htto:ilwww.Frontier.com/FSA as an integral part of the agreement (collectively, the "FSA").
Provision of Services and Equipment
Frontier will provide and the Customer agrees to pay for the
communications, installation and maintenance services (collectively
"Service"), and/or purchase or lease equipment ('Equipment'),
described in this FSA and Schedules issued by Frontier and executed by
Customer.
Customer acknowledges that certain Services may be governed by tariff
or price schedule filed vein the Federal Communications Commission
and/or the state public utilities commission. In the event of any
Inconsistencies between this FSA and an applicable tariff, the tariff shall
contro� except with respect to pricing, early termination charges or
cancellation charges for which this FSA shall control.
Term
The term of this FSA will commence as of the date identified In the
introductory paragraph above or the date the FSA is executed by both
Parties, whichever is later (the 'Effective Dale') and will continue through
the Service Ter�1 with respect to any Service or Equipment provided
pursuant to this FSA Customer will purchase the Services, or lease
Equipment, idenUr(ed in each Schedule for the period of time stated in the
Schedule (the "Service Term"). If neither party provides the other with
written notice of its Intent to terminate n Service at least sixty (60) days
prior to expiration, the Service Term of each Service will automatically
renew for additional one-year periods, subject to the terms and conditions
of this FSA and at the then applicable one-year term rate, excluding
promotional rates If the parties agree to negotiated renewal terms, such
lerms will not be effective unless and until documented in writing and
executed by both parties.
Payment
Customer shall pay all charges set forth in the Schedules and in applicable
tariffs during the Service Term Frontier vall Invoice Customer any non-
recurring charges ('NRC"), monthly recurring charges ('fARC), and usage
based charges.
In addition to the applicable charges set forth in the tariffs and Schedules,
Customer shall pay all applicable federal, state or kcal sales, use.
privilege, gross receipts, utility, value added, excise or other taxes
(excluding taxes based on Frontier's net income), or any charges In lieu
thereof, and any applicable surcharges or fees, whether government
mandated or Frontier initiated in the amounts applicable at the time of
billing. Customer shall also W responsible for third party charges and
penalties incurred as a result of Customer's use of the Services or
Equipment.
Cancellation and Early Termination Charges
If Customer cancels any Service or Equipment prior to delivery of any
Equipment or installation of the Service or Equipment. Customer shall pay
a cancellation charge equal to the NRC and one (1) month of MRC for the
Service, plus the total costs and expenditures of Frontier in connection
with establishing the Service prior to Frontier's receipt of notice of
cancellation, including but not limited to any Equipment restocking fees.
Following installation, Customer may terminate a Service or Equipment by
providing at least thirty (30) days prior written notice to Frontier. All unpaid
amounts shall be due upon termination of any Service identified in a
Schedule for any reason. In addition, and unless otherwise specifically
provided in the applicable Schedule, If any Service or Equipment is
terminated by Customer for any reason other than breach by Frontier or
by Frontier due to Customer's breach, than Customer shall pay Frontier a
lennimlion charge equal to the applicable MRC and all related taxes and
surcharges multiplied by the number of months remaining In the Service
Term. Panial months shall be prorated.
Customer agrees Ina t Frontier's damages in the event of early termination
will be difficult or imQossible to ascertain, and that the charges identified
in this FSA are intended to establish liquidated damages in the event of
termination and are not intended as a penalty.
Dispute Resolution
Except as othervse specifically provided in or permitted by this FSA, all
disputes arising in connection with this FSA shall first be resolved through
good faith negotiation. If. after negotiating in good faith for a period of
ninety (90) calendar days, or any agreed further period, the parties are
unable to resolve the dispute, then each party may seek resolution by
exercising any rights or remedies available at law or in equity. Customer
and Frontier agree that each may only bring claims against the other in an
Individual capacity and not as a plaintiff or class member in any purported
cias:,. representative, or private attorney general proceeding.
Authorization and Entire Agreement
Each party represents that the person executing this FSA is authorized to
enter into this FSA on Its behalf This FSA, the terns and conditions
including the Lirnitat on of liability, warranty, indemnification, breach and
other terms and conditions, at htln inwnv.Froi Aier com!FSA, and any
Schedules executed by the parties constitute the entire agreement
between the parties pertaining to the subject matter herein and
supersedes all prior oral and written proposals, correspondence and
memoranda with respect thereto This FSA may not be modified, amended
or supplemented except by written agreement signed by an authorized
representative of each party.
Frontier Communications of America, Inc. —1 1 CITY OF WEST COVINA
Name:
Title:
Contractual Frontier Communimh
Notice: 111 Field Street
Rochester, NY 14620
Ver January 2015 Page 1 of 1
VNE
1444 W GARVEY AVE S
WEST COVINA, California, 91790
ATTACHMENT NO. 2
PREPARED BY
Peerless Network
gwong@peerlessnetwork.com
March 31, 2021
CITY OF WEST COVINA- UNLIMITED SIP TRUNKS Page 1 of 9
City of West Covina - unlimited SIP Trunks: Proposal for Peerless
Services
Hello!
Thank you for considering Peerless Network for your communications services. We are proud to offer best -in -class
services over our own network, and serve thousands of customers across the U.S., Canada, and the U.K.
We have prepared this proposal to notjust meet your needs, but exceed your expectations. We appreciate that you
are considering Peerless as your communications provider, and look forward to the opportunity to work with you.
Please let us know if you have questions about our proposal.
With appreciation,
Peerless Network
gwong@peerlessnetwork.com
CITY OF WEST COVINA- UNLIMITED SIP TRUNKS Page 2 of 9
About Peerless Network
Peerless Network, Inc. is a leading provider of interconnection and data center services focused on simplying how
networks, devices, and people connect. Headquartered in Chicago, Peerless is the premier provider of voice services
(Hosted PBX, SIP, and PRI) for business customers. For more information about Peerless and its products and
services, visit www.peerlessnetwork.com.
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Products and Solutions
Reach and Reliability via Robust
Interconnections
With two diverse and fully redundant Network
Operations Centers (NOCs)—one in Chicago and one in
Denver —Peerless' network is truly outstanding. Our
network's reach emcompasses over 95% of the U.S.
population, so we can get you where you need to go.
You'll enjoy the industry's highest quality with Peerless!
Peerless offers a full suite of products and services to meet the ever -changing demands of business customers. While
this proposal outlines the services you have requested now, rest assured that we have the products you'll need well
into the future.
• UCaaS (Cloud PBX)
• SIP Trunking
• PRI
• MicrosoftTeams
• Toll -Free
• Domestic & International Long Distance
• Telephone Numbers (ANlmate)
• SMS and MMS
• Phones & Accessories
CITY OF WEST COVINA- UNLIMITED SIP TRUNKS Page 3 of 9
Peerless Portal
The Peerless Portal by Peerless Network is a fully automated online self -provisioning portal for enterprise customers
to easily purchase and manage SIP trunking channels, telephone numbers, local and domestic/international long
distance, toll -free services and call termination for multiple locations from one advanced system.
Simplicity
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A full suite of telecommunications
services at multiple locations at your
fingertips
Easily order telephone numbers
Qocal, long distance, international,
toll -free) and SIP trunking channels
for multiple locations
Simple and swift account set up via
email invitation
Avoid time and hassle spent on the
phone placing orders and managing
your services with easy to reach
sales reps
Easy to use tips and guidelines
available within the platform
Real-time Visibility
Full visibility to real-time stats,
resulting in increased time -to -
revenue speed
API bond available for seamless
integration with other APIs
Mobile friendly resolution to access
wherever and whenever needed
Avoid time and hassle spent on the
phone placing orders and managing
your services with easy to reach
sales reps
Real-time billing allows customers to
check MOU (minutes of use), active
calls, monthly calls connected, call
delivery record with exportable
capabilities
Autonomy
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Easily manage telephone numbers,
services, routing, configuration and
inventory for multiple locations via
one system
Initiate trouble/service requests via
the automated portal to be received
by a NOC queue specifically for
enterprise customers
Flexible and customizable billing:
ACH payment, pre -pay, post -pay
CITY OF WEST COVINA- UNLIMITED SIP TRUNKS Page 4 of 9
City of West Covina - unlimited SIP Trunks: Proposal for Peerless
Services
Trunking and DIDs
Manage Your Telecom Needs in Real Time. Order Phone Numbers by State, LATA, or NPA. Complete Visibility of SIP
Channels and DIDs. Bring Your Own Bandwidth and IP PBX. Order through our vast inventory of available telephone
numbers to maintain a local presence anywhere. Users are also able to provision Caller ID Delivery and Storage, E911,
Messaging and more.
Description
SIP Channels
Channel
Total
unlimited SIP Trunk 100channels
$11.00/mo
$1,100.00/mo
Fee per channel of SIP Trunking capacity
Total
Total
Quantity
Description
Setup
Recurring
Setup
Recurring
97
Basic DID
$0.00
$0.20 / mo
$0.00
$19.40 / mo
Charge for a Basic DID with no features
1
DID with CNAM Delivery
$0.00
$1.00 / mo
$0.00
$1.00 / mo
Charge for a DID with Calling Name Delivery
enabled
1
DID with E911
$3.00
$1.40 / mo
$3.00
$1.40 / mo
Charge for a DID with E911 service enabled
1
DID with E911 and CNAM Delivery
$3.00
$2.18 / mo
$3.00
$2.18 / mo
Charge for a DID with both Calling Name
Delivery and E911 service enabled
10000
Domestic Outbound Minutes
$0.00
$0.0000 / min
$0.00
$0.00 / mo
Usage charge for calls to the United States and
Canada
Initial Costs $6.00
Monthly Costs $1,123.98
CITY OF WEST COVINA- UNLIMITED SIP TRUNKS Page 5 of 9
Proposal Summary
The service term is 36 months. The term begins when your first service is purchased. Purchased services will bill
monthly until the term end date. Canceled services will be billed for the remainder of the term. This proposal is valid
until April 30, 2021.
Initial Costs $6.00
Monthly Costs $1,123.98
Estimated monthly taxes and regulatory fees $134.09
Click to Accept Proposal
CITY OF WEST COVINA- UNLIMITED SIP TRUNKS Page 6 of 9
I Pricing Schedule
Cloud PBX
Digital Receptionist
Premium Extension
Complete Extension
Essentials Extension
Fax Extension
DID in Inventory
Location
Trunking and DIDs
SIP Trunk Channel
PRI Trunk
Basic DID
DID with CNAM Delivery
DID with E911
DID with E911 and CNAM
Domestic Inbound Minutes
Domestic Outbound Minutes
Toll -Free Numbers
Dedicated Toll -Free Number
Dedicated Toll -Free Minutes
Switched Toll -Free Number
Switched Toll -Free Minutes
Domestic Ring -To Minutes
First included free Additional $4.00 / mo
$15.49 / mo
$13.49 / mo
$11.99 / mo
$12.49 / mo
$0.50 / mo
$35.99 / mo
$11.00 / mo
$0.00 setup
$114.99 / mo
$0.00 setup
$0.20 / mo
$0.00 setup
$1.00 / mo
$3.00 setup
$1.40 / mo
$3.00 setup
$2.18 / mo
$0.0000 / min
$0.0000 / min
$2.00 setup $0.85 / mo
$0.0180 / min
$2.00 setup $0.85 / mo
$0.0190 / min
$0.0000 / min
CITY OF WEST COVINA- UNLIMITED SIP TRUNKS Page 7 of 9
Peerless Network Support
Support Ticket Requests
Email response from the Peerless Network NOC technician of investigation progress, testing results, and any action
taken will be within 1 hour for emergency issues and 4 hours for non -emergency issues during extended business
hours (Monday through Friday 6:00 am — 11:59 pm. MST).
Response time during off -hours and nationally observed holidays will be within 4 hours from the original email trouble
ticket.
Open support ticket requests at www.peerlessnetwork.io/tickets. Please include:
• Company Name
• Your Name and Contact Phone Number
• Your Company's Internal Trouble Ticket Number
• Date and Time of the Incident (specify time zone)
• Call examples within the last 24 hours with Calling Number, Called Number, Date and Time + Time zone. Please
advise if the problem can be duplicated by your NOC team.
You will receive a response for emergency issues within 1 hour and within 4 hours for non -emergency issues during
extended business hours (6:00 am - 11:59 pm MST).
Response time during off -hours and nationally observed holidays will be within 4 hours from the original email trouble
ticket.
To reach us directly, call (855) 775-7747. If there is a failure by the NOC Team to respond within the designated
interval, please follow our Escalation Procedure.
Non -Emergency Issues
Non -emergency troubles are defined as an incident(s) which involve the quality of your service. This would include
call completion issues involving a single call. Example quality of service issues may include one of the following:
• Low Voice Quality (static, garbled speech, low
volume, etc.)
• Long Post Dial Delay
• One -Way Audio
• Dead Air
• No DTMF
• Fax or Modem Failure
• Recording
• No Caller ID
• Echo
• Single Call Looping
CITY OF WEST COVINA- UNLIMITED SIP TRUNKS Page 8 of 9
Outage Priority Levels and Escalation Procedure
Our Network Operation Center is available 24 hours a day, 365 days a year to provide the highest quality customer
service and network monitoring.
Outage Level Description
Priority 1 Down hard
Priority 2 Service -impacting issue including call failures
Priority 3 Maintenance requests, certain features not working,
etc.
Priority 4 Equipment and/or CPE changes or upgrades
Test and Installation of new services that require a Peeerless
Turn -up Network Technician
Name
Network
Operations Center
(1st Level
Escalation)
Joe Crawford
(2nd Level
Escalation)
Mark Breeden
(3rd Level
Escalation)
Troy Robinson
(4th Level
Escalation)
Alan Burkhard
(5th Level
Escalation)
Tony Hiller
(6th Level
Escalation)
Title
NOC
Standard Response Time
2 Hour Response
4 Hours Off -Hours / Holidays
4 Hour Response
6 Hours Off Hours / Holidays
10 Hour Response
Next business day Off -Hours / Holidays
24-48 Hour Response
Next business day Off -Hours / Holidays
72 Hour Notification for Scheduling
Email Contact Numbers
Peerless Portal support ticket (855) 775-7747
Enterprise NOC jrawford@peerlessnetwork.com (312) 667-8063
Supervisor (312) 553-9602 (mobile)
Operations Supervisor mbreeden@peerlessnetwork.com (312) 667-4838
(219) 276-5650 (mobile)
Operations Manager tobinson@peerlessnetwork.com (720) 403-9206 (office)
(303) 503-0129 (mobile)
VP of Operations aburkhard@peerlessnetwork.com (312) 667-4862 (office)
(312) 343-8277 (mobile)
EVP Operations and tjh@peerlessnetwork corn
Engineering
(312) 506-0923 (office)
(312) 952-7311 (mobile)
CITY OF WEST COVINA- UNLIMITED SIP TRUNKS Page 9 of 9
4/6/2021 Quotes for City of West Covina: RFQ# 5897984764 ATTACHMENT NO. 3
Send to Customer I
RFQ# 5897984764
ACC
6Y81NFFe
Telecom Service Quote For
Aaron Lee
City of West Covina
OHce:0000000000
1444 W GARVEY AVE S, WEST COVINA, CA, 91790
Email:name@email.com
About ACC Business
Allie Nordby
Senior Partner Support Rep
Ofica7072388130
allie.nordby@scensource.com
ACC Business provides all of its customers access to the AT&T Network, the largest, most advanced and reliable telecommunications network in the world. The AT&T Global
Network is constantly enhanced, upgraded and monitored for excellence, so you'll have peace of mind knowing that all of your important calls and data will get through.
Quote Summary
ADI
Location ID Service Location
Access Bandwidth
Port Mbps Term
Billed Monthly Billed Install
Lee 1 1444 W GARVEY AVE S, WEST COVINA, CA, 91790
10Mbps
10 36
492.00 0.00
Lee 2 825 S SUNSET AVE, WEST COVINA, CA, 91790
10Mbps
10 36
492.00 0,00
Total Billed Monthly Total Billed Install
Grand Totals-36 Months 984.00 0.00
The quote information shown is based upon the specific location information, requirements, and terms shown below.
ZDebits
W GARVEY AVE S, WEST COVINA, CA, 91790
ACC
oval —
ADI
3yr Term
Quote Date: 04/0612021
Valid Through: 0710512021
Price Quote Number:
(Service Requirements
I
Customer Type:
New Managed Router:
Yes
Promotional Rates require competitive documentation please confirm that Agent Rep will attach prior to submitting contract.:
Yes Ethernet Interface:
Electrical
Access Technology:
Ethernetlnstallation Type:
Teleinstall
Access Speed:
10Mbps Physical Interface:
100BaseTX
Port Bandwidth:
10 Access Architecture:
Switched
Service Details
Description
City Price
Monthly
Ethernet Access 10Mbps
1 421.00
421.00
Managed (AT&T provided) Port - 10Mbps
1 71.00
71.00
Sub Total:
492.00
One Time
Description
Qy Price
Waived Install
Billed Install
Ethernet Amass 10Mbps
1 0.00
0.00
0.00
Managed (AT&T provided) Port- 10Mbps
1 0.00
0.00
0.00
Tele-Install
1 1,500.00
-1,500.00
0,00
Sub Total:
0.00
Site Summary
Monthly($)
Install($)
Sub Total
492.00
1,500.00
Amount Waived
0.00
-1,500.00
Sub Total
492.00
0.00
Remarks:
ETH Token: ETH30G1 EZJ
LSO: 626337
https://ambusinesspdcing.att.mm/rfq_manager/proposal.html?rfq_id=71156674&rfq_tracking_number-5897984764&rfq_status=Open&v=s 1/3
4/6/2021 Quotes for City of West Covina: RFQ# 5897984764
Vendor: Least Cost Access Provider OOF
Promo: ADI Express OOF2
Pricing is based on the ACC ADI Express OOF Nationwide Pricing (2018June) and is valid until the Offer Expiration Date. This promotion can be used for Switched Ethernet Access
only. Can be used in combination with the Inside Wire Rebate Promo. Not offered with PINT Services quoted above must be contracted under a PS160. Revenue will NOT contribute
toward an ADI/PNT MARC commitment. Please note that a new term is required to order under this quoted price point. Available to customers in designated Out of Footpnnt (OOF)
locations. Least cost access provider will apply. Promotional Rules Apply. Please refer to the AIM websile for rules and eligibility. 2018 AT&T Intellectual Property. All Rights
Reserved.
ACC Business does not quote or sell to E-Rate or Rural Health Care eligible organizations.
SWC CLLI:BLPKCAXF
POP CLLI:LSANCAVJ
825 S SUNSET AVE, WEST COVINA, CA, 91790
Quote Date: 04/06/2021
A« Valid Through: 07/05/2021
aueT.— Price Quote Number:
ADI
Syr Term
(Service Requirements
I
Customer Type:
New Managed Router:
Yes
Promotional Rates require competitive documentation please confirm that Agent Rep will attach prior to submitting contract.:
Yes Ethernet Interface:
Electrical
Access Technology:
Ethernetlnstallatlon Type:
Teleinstall
Access Speed:
1OMbps Physical Interface:
10OBaseTX
Port Bandwidth:
10 Access Architecture
: Switched
Service Details
Description
Qty Price
Monthly
Ethernet Access tOMbps
1 421.00
421.00
Managed (AT&T provided) Port- 1OMbps
1 71.00
71.00
Sub Total:
492.00
One Time
Description
oty Price
Waived Install
Billed Install
Ethernet Access 10Mbps
1 0.00
0.00
0.00
Managed (AT&T provided) Port- 1OMbps
1 0.00
0.00
0.00
Tele-Install
1 1,500.00
-1,500.00
0.00
Sub Total:
0.00
Site Summary
Monthly ($)
Install (E)
Sub Total
492.00
1,500.00
Amount Waived
0.00
-1,500.00
Sub Total
492.00
0.00
Remarks
ETH Token: ETH30G1 EZI
LSO: 626337
Vendor: Least Cost Access Provider OOF
Promo: ADI Express OOF2
Pricing is based on the ACC ADI Express OOF Nationwide Pricing (2018June) and is valid until the Offer Expiration Date. This promotion can be used for Switched Ethernet Access
only. Can be used in combination with the Inside Wire Rebate Promo. Not offered with PNT. Services quoted above must be contracted under a PS160. Revenue will NOT contribute
toward an ADI/PNT MARC commitment. Please note that a new tens is required to order under this quoted price point. Available to customers in designated Out of Footprint (OOF)
locations. Least cost access provider will apply. Promotional Rules Apply. Please refer to the AIM website for rules and eligibility. 2018 AT&T Intellectual Property. All Rights
Reserved.
ACC Business does not quote or sell to E-Rate or Rural Health Care eligible organizations.
SWC CLLI:BLPKCAXF
POP CLLI:LSANCAVJ
FAQs
https://ambusinesspdcing.att.mm/rfq_manager/proposal.html?rfq_id=71156674&rfq_tracking_numbet--5897984764&rfq_status=Open&v=s 2/3
4/6/2021 Quotes for City of West Covina: RFQ# 5897984764
Question/Answer How can I gel mom information about one of the quotes?
Please feel free to contact your agent manager with any questions you may have. Your agent manager will answer your questions directly or work with the
providers to answer any questions to your satisfaction.
Question/Answer How much time do I have to make a decision based upon the pricing provided?
Quotes am typically valid for 30 days but promotions can have different expiration dates. I will confirm all pricing prior to placing the order for you.
Question/Answer I know there is a lot of paperwork required when placing telecom orders, who will fill out all of the forms when I order?
Agents and agency project managers create the customer contracts needed with each order. The paperwork is prepared by adding complete information in
appropriate fields. Your Agent Manager will check the paperwork and help finalize for signatures
Question/Answer Am IP's included and how many?
As a standard option, ADI offers Dual Stack (IPv4/IPv6). With IPv4, Customers are assigned LAN IP addresses in units of /29 with with 6 useable IPs with
each ADI circuit. Additional IP allotment may require an IP Address Application Form to be submitted during the service implementation. For IPv6, the
standard LAN assignment is a /56 block of addresses for each ADI circuit, which is equivalent to 256 164 subnets. With ADI service, the WAN IP IPv4
assignment will be a /30 or 1 public useable IP. For IPv6 the WAN subnet is a /64.
Question/Answer Can you request an expedited install and what is the fee?
Yes you can. The Expedite Handling Request Form — DSA 701 includes all expedite fees (Ethernet is $4,000) and is used to request an expedite. As stated
on the form: Written authorization is required from the Customer (preferably via corporate email address) that they will pay the "specific" Expedite Feels),
without any guarantee that AT&T/ACC Business will be successful in meeting the Customer Requested Due Date.
Question/Answer Am there any additional charges or Special Construction charges?
If Customer's agreement for ADI includes access connections provided by AT&T, the rates for access connections do not include Special Construction or
Additional Access Charges (including, but not limited to, build out costs, or costs incurred by AT&T in connection with installation of local channel access).
After placing an order, the Customer may be notified that Special Construction and/or Additional Access Charges apply because, for example, the access
service provider must install special equipment or incur unusual expenses to establish service.
http://sewiceguidenew.att.mmtsg_CustomPmviewer?attachmentld=00Pl AOOOOOzhTazUAE
Information hUp://marketing.web.aU.com/oil/download?oillD=be628b7l)e8278&file=Price-ADI-Sept-2016.docx&fitle=ADI Pricing Guide&category=7
ADI Pricing Guide URL Above reflects all current ADI Pricing.
This proposal contains confidential and proprietary information.
https://accbusinesspdcing.att.com/rfq_manager/proposal.html?rfq_id=71156674&rfq_tracking_number--5897984764&rfq_status=Open&v=s 3/3