02-05-2008 - Graffiti Abatement Contract ReviewAl
.V of West Covina
Memorandum
TO:
FROM:
SUBJECT:
Andrew G. Pasmant, City Manager
and City Council
Steven L. Samaniego, Director
Environmental Management Department
AGENDA
ITEM NO. C-1
DATE: February 5, 2008
GRAFFITI ABATEMENT CONTRACT REVIEW
RECOMMENDATION:
It is recommended that the City Council keep the current contractor and appropriate $25,000 for
enhancement of the City's anti -graffiti programs (outside the scope of the contract).
DISCUSSION:
This item was carried over from the City Council meeting of January 15, 2008.
The City Council authorized staff to spend $25,000 to supplement graffiti abatement efforts for:
emergencies (abnormal surges in graffiti, unexpected staffing shortfalls, equipment breakdown,
etc.), anti -graffiti youth educational programs, anti-graffiti/vandalism awareness programs, and
allow for increased contractor work on heavy days, and supplemental work (overtime, etc) on an
as -needed basis.
Staff is requesting an additional $25,000 to address graffiti issues that are outside the scope of the
graffiti contract. This would fund an increase in the number of "F1ashCam" graffiti deterrent
surveillance cameras, increase the number of "TagBak" graffiti -deterrent sprinkler systems, and
provide anti -graffiti kits to residents. It would also be used to fund increased community
educational awareness programs that would bring the community together and encourage all
residents to take an active role in keeping West Covina a "Zero Tolerance for Graffiti" city. This
could include a "Neighborhood Graffiti Watch program and a Community Services -sponsored
"Neighborhood Health/Fitness Walk" program. Both programs would accomplish community
involvement and promote physical fitness. Other, outreach efforts would include educational
workshops, refunding the successful graffiti reward program, and encouraging the use of six basic
common wall colors along major streets and -in public spaces. This would improve the aesthetic
appearance of the City and allow for better color -matching in future graffiti abatement. Limiting
the number of colors on walls would also improve the efficiency in which color -matching is done.
Since the December 18, 2007, City Council meeting, Maintenance employees have worked over
63.5 additional hours to abate graffiti in parks, bus shelters, . and City right-of-ways. They rented
a tower truck to address hard -to -reach areas including several overpasses, light standards, high
signs, etc. and painted at least three long walls throughout the city. They are also making routine
runs to all parks on Fridays and Saturdays. Costs for this work have totaled $3,400 to -date.
Additionally, City volunteer Glenn Kennedy has reported abating over 200 tags and painting over
12,000 sq. feet since December 22nd
Superior Property Services staggered its crews to enhance Saturday coverage and have
periodically added a fourth truck to catch up following holiday and rainy days. They are working
to identify and correct mismatched walls as time permits, and have scheduled a training meeting
for their crews with the paint supplier to improve their ability to match existing paint colors.
Attachment A is a summary of the key contract terms, Attachment B is a survey of graffiti
abatement programs from surrounding cities showing program costs and staffing levels, and
Attachment C is a memo from Police Chief Frank- Wills describing the West Covina Police
Department's graffiti prevention programs.
The City's graffiti abatement contract with. Superior Property Services, Inc. began on January 1,
2007. The contract amount is based upon per site costs, spread between public and private
property, with a total monthly cost not to exceed $11,340 per month or $136,080 first year
(75.52% or $102,767 being General Fund) with a 3.5% annual cost of living increase thereafter.
The current graffiti abatement contract is provided as Attachment D.
ALTERNATIVES:
1. Receive and file this report (maintain existing contract)
2. Keep the current contractor and appropriate $25,000 for enhancement of the City's
anti -graffiti programs (outside the scope of the graffiti contract).
Funds would be spent to increase the number of "F1ashCam" graffiti deterrent surveillance cameras,
increase the number of "TagBak" graffiti deterrent sprinkler systems, and provide anti -graffiti kits to
residents. It would also be used to fund increased community educational awareness programs that
would bring the community together and encourage all residents to take an active role in keeping
West Covina a "Zero Tolerance for Graffiti" city. This could include a "Neighborhood Graffiti
Watch" program and a Community Services -sponsored "Neighborhood Health/Fitness Walk"
program. Both programs would accomplish community involvement. and promote physical fitness.
Other outreach efforts would include educational workshops, refunding the successful graffiti reward
program, and encouraging the use of six basic common wall colors along major streets and in public
spaces. This would improve the aesthetic appearance of the City and allow for better color -matching
in future graffiti abatement. Limiting the number of colors on walls would also improve the
efficiency in which color -matching is done. The $25,000 would be appropriated from fund balance
to General Fund and CDC accounts as follows:
110.41.4142.6130
General Fund — Pub. Works Dept.
31.45%
$7,862.50
110.52.5210.6169
General Fund - Env. Mgmt. Dept.
44.07%
$11,017.50
862.22.2210.6169
Comm. Development Commission
Housing Set Aside Fund
12.24% .
$3,060.00
876.22.2210.6169
Comm. Development Commission
Merged Pro'. Area Capital Projects
10.40%
$2,600.00
877.22.2210.6169
Comm. Development Commission
Citywide Pro'. Area Capital Projects
1.84%
$460.00
Total appropriation:
100%
$25,000.00
3. Direct staff to prepare a Request for Proposal for new city-wide contractual services.*
*It is estimated at that a new contract could cost at least $240,000 per year (an increase of $99,157
or 70.4%), subject to competitive bidding. It would also include key changes such as: specific paint
grade to be used, improved response time, number of required crews, etc.
4. Upgrade the current contract to include two (2) additional crews (for a total of 4 crews),
trucks, and supplies as recommended by the Contractor.
The Contractor has stated that in order to meet the needs and demands of the City, he would need to
add two (2) additional crews, trucks, and supplies at a cost of $6,100 per crew per month to the
current contract. The revised contract cost would be $23,936'.90 per month or $287,242.80 for the
first year. The cost would be appropriated from the General Fund and CDC as follows:
T: eof
Fund
ems_
General Fund
$216,925.76
$224,518.15
Community Development Commission.
$70,317.04
$72,778.13
TOTAL ANNUAL COST:
$287,242.80
$297,296.28
5. Approve the creation of a City -staffed in-house Graffiti Abatement Program.
This would establish an in-house graffiti abatement program operated by the Maintenance Division
of the Public Works Department. Past contractors have used 2-3 one-man crews for the, City's
public and private graffiti abatement program. If the City implements an in-house program, the
Public Works Director recommends three (3) full-time Senior Maintenance Workers and one (1)
part-time 'Maintenance Assistant. The Public Works Director does not recommend less than the
Senior Maintenance Worker classification because of the required quality and the independent
nature .of the work. Additionally, the increased administrative duties of receiving graffiti hotline
calls, creating work orders, and responding to public complaints would require a minimum of one
(1) part-time office staff. Establishing the program could require a minimum sixty (60) day
transition period to reach full -service levels and existing staff could be used during this time. Staff
would conduct recruitments to fill the Office Assistant II and Maintenance worker positions. The
initial program expenditures would be:
3 Senior Maintenance Workers Full-time $206,529.98 $214,798.14
1 Maintenance Assistant (Limited Services) $17,632.00 $17,632.00
1 Office Assistant II. (Part-time) $29,145.83 $29,551.96
Personnel cost:" $253,307.81 $261,982.10
2 Additional Used Pick -Up Trucks $299400.00 $5,400.00
1 Additional Paint Sprayer $4,000.00 $0.00
1 Additional High -Temp. Pressure Washer $6,500.00 $0.00
Miscellaneous Equipment/Supplies . $4,600.00 $4,600.00
Paint $50,000.00 $50,000.00
Equipment and supplies cost: $94,500.00 $601000.00
Total in-house program cost: $347,807.81 $321,982.10
The in-house program cost would be appropriated from the General Fund ($262,664.45 first year)
and CDC as follows:
:dam
T , '. e. of Fundy :: .,u..,
a
is Year
^z
... On om` ,
General Fund
$262,664.45
$243,160.88
Community Development Commission
$85,143.36
$78,821.22
TOTAL ANNUAL COST:
$347,807.81
$321,982.10
6. Approve the creation of a hybrid in-house/contractual graffiti abatement program.
This would split the project between in-house and contractual services. If this option were chosen,
the Public Works Director would recommend that City crews abate graffiti _in City Parks and on
City traffic signs. The contractor would continue to "provide graffiti abatement services for all other
property within the City. This transition could occur in less than thirty (30) days. The hybrid
program costs would be:
H brid,PxoramCom,' onents ,.1S Year = �On oui y -a `
1 Senior Maintenance Workers (Salary and Benefits $68,843.33 $71,597.06
Personnel Cost: $68,843.33 $71,597.06
Miscellaneous Equipment/Supplies $1,150.00 $1,150.00
Paint $10,000.00 $10,000.00
Equipment/Supplies Cost: $11,150.00 $11,150.00
City -portion: $79,993.33 $82,747.06
plus current contract -portion: $140,842.80 $145,772.29
Total hybrid program cost: $220,836.13 $228,519.35
The total program cost (city -portion + contract portion) for the hybrid program would be
appropriated from the General Fund ($166,775.44 first year) and CDC as follows:
T
e.of Fund, �,
Y l� ear'
On aui
General Fund
$166,775.44
$172,577.81
Community Development Commission
$54,060.69
$55,941.54
TOTAL ANNUAL COST:
$220,836.13
$228,519.35
FISCAL IMPACT:
The fiscal impact is dependent upon City Council's direction. The impact on the General Fund
portion (75.52%) and total cost for each option would be:,
OPTIONStan`
General Fund option
TOTAL
COST
u.a, _a.
�_.
.s._.>......._
Ding,
1. Receive and file this report
$106,364.48
$110,087.23
$140,842.80
$145,772.28
2. Keep the current contract
and appropriate $25,000
$125,244.48
$110,087.23
$1659842.80
$145,772.28.
3. New RFP
$181,248.00*
$187,591.68*
$240,000.00*
$248,400.00*
4: Upgrade current contract
$216,925.76
$224,518.15
$287,242.80
$297,296.28
5. In-house program
$262,664.45
$243,160.88
$347,807.81
$321,982.10
6. Hybrid Program
$166,775.44
$172,577.81
$220,836.13
$228,519.35
*Estimate; subject to competitive bidding
Attachments:
A — Key Contract Terms"and Requirements
B _ Graffiti Abatement Survey of Surrounding Cities
C — Memo from Police Chief Frank Wills
D — Graffiti Abatement Contract
Prepared b Review Approved by:
Clay J. Curtin Steven L. Samaniego
:A�e
Management Analyst Environmental Management Director
Reviewed by:'4—;4W
Public Works Finance
Oscar eaPlw ��
ATTACHMENT A
Key terms of the current contract with Superior Property Services, Inc.
(effective Jan. 1, 2007):
■ . "Graffiti site" shall mean any graffiti within the City as defined by the West Covina
Municipal Code (§ 15-98).
■ The monthly cost shall not exceed $11,340 per month ($10,200 public property / $1,140
private property).
■ The response time of 24-48 hours, and not more than 48 hours, shall be the obligation of
the Contractor.
■ All paint used to cover existing painted surfaces shall be compatible with the underlying
paint and be of equal or greater quality. Paint color and quality matching shall be Satisfactory.
■. To promote uniformity,- painted walls with obvious adjacent patchwork or graffiti within
3-5 feet of each other shall be painted over with a matching color.
■ If a delay beyond the control of the Contractor in responding and abating graffiti is
encountered, a time extension mutually agreed upon in writing by the City and the Contractor may
be granted. The Contractor shall present documentation Satisfactory to the City to substantiate any
request for extension of the response time.
■ The "City Property Graffiti Matrix" lists sites within the City that are known to require
routine removal of graffiti. It is imperative that all locations on said document are inspected and
thoroughly abated of graffiti on the frequency basis listed, regardless of phone call or other reports.
■ This Contract shall be for a three (3) year period. Upon mutual agreement of the City and
the Contractor, this Contract may be renewed or extended on an annual basis as best meets the
needs of the City.
■ The Contract may be cancelled without cause by either party upon thirty (30) days written
notice.
■ As specified in such notice as received, the Contractor shall cease all work under this
Contract. In the event of suspension or termination, the City shall pay the Contractor the total value
of the Services of the Contractor to the final date of termination.
■ Upon termination or expiration of this contract, the Contractor shall continue to provide
interim service to the City on a month -to -month basis as requested to meet the City's needs.
■ If the Contractor defaults in the performance of any of the terms or conditions of this
Contract, it shall then have ten (10) days. after services upon it of written notice of such default in
which to cure the default by rendering a Satisfactory performance. In the event that the Contractor
fails to cure its default within such period, the City shall have the right to terminate this Contract
without further notice and without prejudice to any other remedy to which it may be entitled at law,
in equity, or under this Contract.
ATTACHMENT B
Survey of Surrounding Cities' Graffiti Abatement Programs
$125,000
1-2 staff
24-48 hours
Azusa
Contract / "
2oin2 to in-house
Baldwin Park
In-house
$406,000
3 Full-time and 2 part-time staff
24-48 hours
Covina
Contract
$88,710
1-2 staff
72 hours
Diamond Bar
Contract
$81,900
1-2 staff
24 hours
El Monte
In-house
$170,000
1 Full-time and 1 part-time staff
24-48 hours
Glendora
In-house
$35,000
2 Part-time staff
24 hours
Montebello
Hybrid
$500,000
6 Full-time contract and 2 City staff
72 hours
Monterey
Park
Contract
$196,500
1-2 staff
24-48 hours
Norwalk
In-house
$365,000
4 Full-time and 2 part-time staff
24-48 hours
San Gabriel
Hybrid
$44,553
1-2 Part-time City staff and 1 contract staff
24 hours
Walnut
In-house
$75,000
1 Full-time staff
24 hours
West Covina
Contract
$136,080
2 crew members and 1 working supervisor
24-48 hours
Pomona
Hybrid
$1,133,000
9 Full-time City staff and additional
contractor staff to su lement
24 hours
1 Attachment C
CITY OF WEST COVINA-Memorandum
Police Department
TO ANDREW G. PASMANT, CITY MANAGER
FROM FRANK J. WILLS, CHIEF OF POLICE
DATE JANUARY 8, 2008
SUBJECT : ATTACHMENT "C" — GRAFFITI UPDATE
The Police Department continued a multi -faceted approach to - graffiti prevention and,
enforcement in 2007. The Department continually reviews available technology and trends
within law enforcement to provide the highest level of service to the community. During the
year, two new technologies were used to combat graffiti and a new program was implemented to
encourage public reporting. The Department participates in monthly graffiti meetings with other
city departments to coordinate and communicate efforts throughout the city. The Department
understands the impact that graffiti has in our community and treats it with corresponding
intensity.
Statistical summaries on the amount of graffiti activity in the city are difficult to authenticate and
some of the rise in reported graffiti might be the result of several factors including increased
public awareness and reporting. It is important to note that these statistics were compiled from
three different contractors (Superior Property Services, Boys and Girls Club of S.G.V. and Urban
Graffiti) and differences in their reporting methods may. not provide a direct comparison.
According to the information provided by city graffiti contractors, there has been a 60% increase
in graffiti sites cleaned -up in 2007 compared to 2006. Our full time Graffiti Abatement Team
members estimate a slight decrease in graffiti activity in 2007 compared to 2006 based upon
their observations.
Please see listed bullet points for key components of the Department's graffiti program:
• Graffiti Abatement Team (G.A.T.) — A four officer team dedicated to the prevention
and enforcement of graffiti related problems. In 2007, the team made a total of 209
graffiti related arrests (122 juvenile and 87 adult) with over a ninety-five percent
conviction rate. The court requires restitution upon conviction. The team ,conducted
several hundred targeted enforcement patrols, three community presentations and one
Departmental training on, graffiti. Effective, January 2008, the team will provide
expanded six day a week coverage.
• Park and Commercial Enforcement Team (P.A.C.T.) — A four officer team
dedicated to enforcement of all laws at parks and commercial areas. Although not
specifically assigned to graffiti, their high visibility in graffiti targeted areas
i
contributes a strong deterrent effect. The team is currently staffed with two positions
pending additional hires.
• FlashCam surveillance cameras- The Police Department purchased, two motion
activated surveillance cameras for the purpose of graffiti deterrence in 2007. The
cameras flash a bright strobe light, take a digital picture of the offender and play a pre-
recorded message. The cameras have been deployed at two locations and shown great'
success in deterrence.
• TagBak sprinkler system - A motion -activated, high pressure sprinkler system was
installed at Cortez Park in the area of the grandstand in 2007. This system has been
very effective in deterring graffiti in a specific area.
• . Graffiti Reward Program — The Police Department implemented a reward program
in May of 2007. The informant is paid $.100 for information resulting in the arrest of a
graffiti tagger. The informant may remain anonymous and still receive the award. To
date, the Department.has paid out twenty-five rewards.
• Zero -tolerance patrol — The -Police Department's zero -tolerance program promotes
strict enforcement of graffiti laws by the patrol division and specialized teams.
• Gang Resistance Education and Training Summer Program (G.R.E.A.T.) —
Graffiti Abatement Team officers participated in both sessions of the G.R.E.A.T.
Summer Program reaching approximately sixty students. The officers spoke on
vandalism laws and promoted a graffiti -free community. This is an extension of the
gang and graffiti education provided during the regular school year to 4th and 7 h grade
students by officers assigned to the G.R.E.A.T. Program.
TABLE OF CONTENTS
ARTICLE I.
DEFINITIONS
ARTICLE If.,
SCOPE OF SERVICES
ARTICLE III.
OPERATIONAL STANDARDS
ARTICLE IV.
INSPECTIONS AND MONITORING
ARTICLE V.
MONTHLY REPORT
ARTICLE VI.
COMPENSATION AND METHOD OF PAYMENT
ARTICLE VII.
TERM OF CONTRACT
ARTICLE VIII.
SUSPENSION, TERMINATION, OR ABANDONMENT OF PROJECT
ARTICLE IX
BREACH OF CONTRACT
ARTICLE X.
BANKRUPTCY .
ARTICLE XI.
INDEPENDENT CONTRACTOR
-ARTICLE XII.
LEGAL RESPONSIBILITIES .
ARTICLE XIII.
NOTICE
ARTICLE XIV.
ASSIGNMENT
ARTICLE XV.
INSURANCE
ARTICLE XVI.
ATTORNEY'S FEES
ARTICLE XVII.
INDEMNIFICATION CLAUSE
ARTICLE XVIII.
ENTIRE AGREEMENT
ARTICLE XIX.
AMENDMENT(S)
ARTICLE XX.
EFFECTIVE DATE AND NUMBER OF COPIES
ARTICLE XXI.
NO CONTINUING WAIVER
Page 2 of 19
GRAFFITI ABATEMENT SERVICES CONTRACT
This CONTRACT FOR GRAFFITI ABATEMENT SERVICES (The "Contract" or the
"Terms and Conditions of Service") is made and entered into as of the 1" day of January 2007,
by and between the City of West Covina, California ("City"), a municipal corporation organized
and existing under. the general laws of the State of California, and Superior Property Services,
Inc. (together with'its successors and permitted assigns, "Contractor"), a California corporation,
said entities collectively referred to hereinafter as "Parties
WITNESSETH:
WHEREAS, the City has determined to remove the blight of graffiti from all structures,
walls, and surfaces, including bridges, utility poles,. and other structures on private and City -
owned property within its boundaries, hereinafter referred to as "Project"; and
WHEREAS, graffiti is defined in the West Covina Municipal Code (§ 15-98); and
WHEREAS, Pursuant to City of West Covina Purchasing Specification 0806-C, the City
requested competitive proposals for graffiti abatement services, and the Contractor submitted a
proposal hereto. The general principles, terms, and conditions contained in the City's proposal
are to be incorporated into this Contract; and
WHEREAS,. the City and Contractor have discussed the scope of services and agreed that
these Terms and Conditions of Service contained herein shall govern the Project hereinafter
described; and
WHEREAS, the Contractor has the necessary skills, qualifications, and other., licenses
required by law to perform the services required under this Contract in connection with said
Project; and
WHEREAS, the City Council at a regular meeting held on the 5th day of December, 2006,
authorized the Environmental Management Director and the City Clerk to execute this Contract;
NOW, THEREFORE, it is hereby agreed by and between Parties that:
Page 3 of 19
• � � � • 1. , 1, ,
ARTICLE. I. DEFINITIONS
The following terms included in this Contract shall be defined as follows:
L1
"Contractor" shall mean Superior Property Services, Inc., a California corporation,
located at 1415 E. McFadden Ave., Suite D, Santa Ana, California, 92705. "
1.2
"City" shall mean the City of West Covina, a municipal corporation organized and
existing under the general laws of the State of California, located at .1444 W. Garvey
Avenue South, West Covina, California, 91790, and as represented by the Environmental
Management Director, or his designee.
1.3
"City Council" shall mean the City Council of the City of West Covina.
1.4
"Services" shall mean services to be performed by the Contractor pursuant to this
Contract:
1.5
"Satisfactory" shall mean satisfactory in the judgment of the Environmental Management
Director, or his designee, of the City of West Covina.
L6
"Special Services" shall mean those special service requests made by the Environmental
Management Director, or his designee, of the City of West Covina.
1.7
"Graffiti site" shall mean any graffiti within the City as defined by West Covina
Municipal Code (§ 15-98), including any unauthorized inscription, symbol, design, and/or
configuration of letters and/or numbers written, drawn, scribed, etched, marked, painted,
stained, stuck on or adhered by any means whatsoever, to any surface whether publicly or
privately owned, including but not limited to, trees, signs, mailboxes, poles, fixtures,
utility boxes, trash containers, walls, windows, roofs, paths, fences, walks, streets or
pavement, under/overpasses,, tunnels, bridges, trestles, drainage facilities, buildings
and/or the interior or exterior of any other structure or surface; which is not specifically
excluded from this Contract.
Page 4 of 19
1.8
"City Traffic Signs" shall mean those signs defined by the Manual of Uniform Traffic
Control Devices and as determined by the City Engineer. This is not meant to exclude
the post or mounting of any sign.
1.9
"Response Time" shall mean the period from when graffiti is reported, to the hotline or
Contractor, and until said graffiti is thoroughly abated, as deemed Satisfactory.
1.10
"City Property Graffiti Matrix" shall mean that document attached hereto as Exhibit "A",
which lists sites within the City that are known, to require routine removal. of graffiti.
This document shows the City's minimum requirement for graffiti abatement response to
these locations. It is imperative that all locations listed on said document are inspected
and thoroughly abated of graffiti on the frequency basis listed, regardless of phone call or
other reports.
ARTICLE II. SCOPE OF SERVICE .
2.1 Graffiti Abatement Sites
Potential graffiti site: locations include ALL public, private, and commercial property
within the city limits of the City of West Covina including those listed in the "City
Property Graffiti Matrix," and others, including but not limited to, such areas as roofs,
alleys, paseos, remote areas of City parks, etc. This would include graffiti sites within
City limits that may ' need to be accessed from private, public, commercial, County
owned, unincorporated, or any other property.
(a) Exceptions:
i. City traffic signs
ii. City facility construction sites
iii. Freeway mainlines (including On and Off ramps)
iv. CalTrans areas
v. Unincorporated areas
vi. The inside of any Los Angeles County flood control channel (this does
not exclude sites within City limits that need to be accessed from
County access roads)
Page 5 of 19
• .
2.2 Graffiti Hotline Procedures and Use
A 24-hour local or toll -free phone number will be maintained by, the City for receiving .
reports of graffiti sites needing abatement.' The hotline will consist of a voicemail
message system. The City reserves the right to monitor the hotline reports and to
,audit/monitor the timeliness of responses to hotline' calls.
(a) Incoming Graffiti Reports
The voicemail message system will include a message from the City
asking the public to provide in detail the graffiti site's address,
physical/visual description, and surface upon which the graffiti is located.
(b) Retrieval of Graffiti Reports
It shall be the responsibility of the Contractor to retrieve messages on a
timely and regular basis. The City shall furnish to the Contractor the
procedure and passcode for message retrieval.
2.3 Graffiti Site Documentation
The Contractor shall be required to complete and submit to the City the following
documentation of graffiti abatement sites:
(a) Work Orders
The Contractor shall complete a 'work order/log for each graffiti site.
Work orders shall show the date and time the graffiti was reported. In
addition, each.work order/log shall show the. date and time of abatement,
the classification (i.e. Parks, Public, Private, etc), the name of the crew
leader, the approximate square footage, the method of abatement, and a
graphic description of the graffiti abated (as determined by Police
Department needs). A copy of each work order/log shall be included in
the Contractor's monthly report to the City.
(b) Declaration of Authority and Waiver of Liability Form
The Contractor shall obtain a signed Declaration of Authority and Waiver
of Liability Form from the responsible party/property .owner(s) before
entering private property for graffiti abatement purposes.
i. Exhibit `B", attached hereto, is the Declaration of Authority
and Waiver of Liability Form.
ii. The Contractor shall notify the Environmental Management
Director immediately of any case where the responsible
party/property owner(s) refuses to sign or has not responded to
the Declaration of Authority and Waiver of Liability Form.
These cases will be referred to the City's Community
Enhancement Division for enforcement.
Page 6"of 19
iii. The process of obtaining signed Declaration of Authority and
Waiver of Liability Forms shall not relieve the Contractor of
the response time obligation for graffiti abatement. If the
Contractor believes that this process will impact their
abatement response time obligation, the Contractor shall
inform the City immediately in writing with an expected time
frame for abatement not to exceed two (2) weeks.
iv. Completed and signed copies of the Declaration of Authority
and Waiver of Liability Form shall become the sole property of
the City of West Covina.
2.4 Methods for Graffiti Abatement and Rehabilitation of Graffiti Sites:
Contractor shall provide continued, ongoing abatement of all graffiti sites as defined in
this Contract and throughout the term of. this. Contract. The methods for graffiti
abatement shall include use of the most updated graffiti abatement technology and
abatement techniques available, or other techniques as approved by the City so as not to
damage the surface of the graffiti site. Graffiti resistant sealants shall be used in high
frequency graffiti locations and/or where applicable and prudent. Methods of graffiti
abatement may include the following suggestions:
(a) Painted Surfaces
Apply adequate coats of matching color and matching quality paint to
remove graffiti from painted surfaces of stucco walls, wood walls, wood
fences, concrete walls, curbs, sidewalks, signs (other than City Traffic
Signs), bridges, utility poles, and other structures.
i. All paint used to cover exiting painted surfaces shall be
compatible with the underlying paint and shall be of equal or
greater quality. Paint color and quality matching shall be
Satisfactory. A patchwork look is to be avoided. Mismatched
paint shall be redone at no additional cost to the City.
ii. To promote uniformity, painted walls with obvious adjacent
patchwork or graffiti within 3-5 feet of each other shall be
painted over with a matching color.
Page 7 of 19
(b) Unpainted Surfaces
Unpainted surfaces, including the various surfaces noted above and those
not listed; shall not be -painted over to remove graffiti. Abatement of
graffiti from unpainted surfaces shall use the most updated graffiti
abatement technology available or other techniques as approved by the
City so as not to alter the unpainted surface, e.g. water blasting, solvents,
sand blasting, etc. Graffiti resistant sealants shall be used in high
frequency graffiti locations and/or where applicable.
(c) Etched Items
Etchings that can be repaired by painting shall be completed by the
Contractor (excluding glass and/or mirrors). If the Contractor is aware of
irreparable etched glass and/or mirrors, it is the duty of the Contractor to .
report those items to the Environmental Management Director.
(d) Miscellaneous Methods
If applicable and Satisfactory, and if method does not damage or alter the
original surface, other abatement methods may be used.
(e) Matching Paint Program
To help reduce hotline calls from private property owners, a program shall
be in place that shall make matching paint available to those private
property owners that are frequently. hit and who choose to voluntarily
assist in graffiti removal.
2.5. Graffiti Abatement Response Time
The response time of 24-48 hours, and not more than 48 hours, shall be the obligation of
the Contractor.
(a) High Priority Exceptions to Response Time
The following exceptions would supersede all others in order or priority,
and require graffiti site abatement immediately on the same day the call is
received or within 24 hours:
i. Obscenity
ii. Racial slurs
iii. Pornographic content
iv. The targeting of a specific individual in retaliation
V. Special City Request
Page 8 of 19
(b) Delays in Response Time
If a delay beyond the control of the Contractor in responding and abating
graffiti is encountered, a time extension mutually agreed upon in writing
by the City and the Contractor may be granted. The Contractor shall
present documentation Satisfactory .to the City to substantiate any request
for an extension of the response time.
(c) Non -call Abatement in Route
The City believes that abating graffiti along the route, in the field, and/or
as observed by the Contractor during the normal course of Service is
advantageous to all Parties and is encouraged. However, minimum
response times to all graffiti remain applicable and are still the
responsibility of the Contractor.
2.6 Special Service Requests
From time to time, the City will make special service requests. A Special Service
Request may include:
(a) High Priority/Emergency Abatement
Graffiti sites which require the .immediate abatement of graffiti and may
require overtime and/or weekend abatement.
(b) Painting of Entire Surfaces
In the event the City should request the painting over of entire wall
surfaces," light posts, or other surfaces, the Contractor shall provide to the
City an estimate of the costs of such services prior to the work being
authorized by the City and commenced by the Contractor.
2.7 Scope of Work Modifications
Modifications to the scope of work may occur during the term of the contract. Any
change in the scope of work resulting in additional compensation shall be in writing and
approved as an amendment to this Contract prior to implementation. The City reserves
the right to modify the levels of services, type of service, and other factors which the
City deems necessary'to meet its purposes, through negotiation with the Contractor.
Additional fees resulting from any such additional services shall be based upon the
Contractor's standard rates and paid to the Contractor as agreed upon in writing by both
parties.
Page 9 of 19
•
ARTICLE III. GRAFFITI ABATEMENT OPERATIONAL STANDARDS
3.1 - Operational Standards
Parties agree that subsequent to the execution of this Contract, the City shall provide to
the Contractor a list of operational standards to be implemented and followed by
Contractor. These standards shall then be attached hereto as Exhibit C. Any operational
standards that change the scope of the Project would be subject to section 2.7 Scope of
Work Modifications.
3.2 Complete and Satisfactory Abatement.
The graffiti abatement operational standard level of compliance must be Satisfactory and
will be evaluated as follows:
(a) Graffiti site and/or traces shall no longer be visible after abatement.
(b) Paint shall match as close as possible to the color and quality of the
surrounding surface. No overspray, paint spills, supplies, or equipment
shall remain.
(c) The entire work area shall be placed in a neat and orderly condition before
the work will' be considered complete.
(d) Debris and other excess material originating from the graffiti abatement
process shall be removed from the site.
(e) Disposal of all combustible . and non-combustible materials, debris,
rubbish, or, litter generated by the Contractor shall be the responsibility of
and completed by the Contractor.
3.3 Professionalism
All work performed by Contractor personnel shall be performed in a professional and
courteous manner with adequate crew, supervisors, industry knowledge, training and
licenses.
(a) Inappropriate Behavior
Discourtesy, rudeness, orthe use of profanity will not be tolerated, and
shall be grounds for immediate removal of the offending employee from .
performing work under this Contract. The City reserves the right to
request the removal of any employee who is deemed unacceptable for any
reason.
Page 10 of 19
(b) Personnel
Contractor shall assign an adequate number of 'qualified and trained
personnel to perform the work described in this Contract. An up-to-date
list of such personnel shall be maintained and provided to the City during
the term of this Contract. All personnel assigned to perform work on this
Project shall be physically capable of performing all duties as assigned,
and shall present a professional appearance that is practical to this type of
work.
(c) Supervision
The Contractor shall provide on -site, supervisory personnel of a high
professional caliber. All Contractor crewmembers shall have a working
knowledge of the English language. The supervisory personnel shall
conduct, at minimum, monthly inspections to determine that work is
being performed in accordance with the highest standards for graffiti
abatement and within acceptable timeframes. Said supervisor shall have
the authority to respond immediately to situations upon Special City
Request.
(d) Vehicles and Equipment
Vehicles and equipment used at graffiti abatement sites shall be
presentable, and Satisfactory. Contractor's name, license number, and the
City's Graffiti Hotline number, shall be present on all vehicles used for
this Project and be visible from a distance of twenty (20) yards.
(e) Industry Knowledge, Training, and Licenses
Contractor shall use the most updated graffiti abatement technology
available, and other techniques within its abilities as deemed Satisfactory,
to complete this Project. The Contractor shall continually seek and
maintain knowledge of advances within industry as they become available.
The Contractor shall advise the City of such advances. The Contractor
shall provide the City with copies of any professional licenses, including
the Contractor's California State Contractor's license number, certificates
and/or special training obtained/held by the Contractor or its employees.
ARTICLE IV. INSPECTIONS AND MONITORING
4.1
The City reserves the right to make all final determinations as to whether the Services
provided by the Contractor are Satisfactory in.accordance with this Contract. In the event
that these Services are deemed less than Satisfactory, the Contractor shall be required to
rectify the situation at no cost to the City. Said service shall be performed without
interruption to the regularly scheduled abatement service, order of abatement, or response
time.
Page 11 of 19
9 0
4.2
The City reserves the right to monitor the calls and messages received by the hotline
message system as outlined in Article II. Section 2.2. This may include tracking the time
such calls are made and messages are retrieved from the voicemail message system,
including the time of Satisfactory abatement of such calls. This may include the
inspection of graffiti sites, the observation of graffiti abatement by Contractor employees,
and the evaluation of the Contractor's Services as to Satisfactory completion in a timely
manner.
ARTICLE V. MONTHLY REPORT
5.1
A detailed summary of activity shall be electronically submitted and mailed every month
by the Contractor to the City as a monthly report. All labor costs, materials, supplies, and
administrative time shall be included and reported as a per graffiti site charge on the
monthly invoice (in accordance with purchasing specification 0806-C) and attached to
the monthly report.
5.2
This monthly report will be used by the City to monitor the contract, evaluate the Project,
and as necessary for the City's purposes. An example of the monthly report is attached.
This monthly report shall include the following information:
(a) The number, reporting method (i.e. hotline, non -call in route, special
service request), and classification (i.e. Park, Private, Public, etc.) of sites
during the month
(b) The number of and abatement method of completed sites during the month
(c) The location and classification of graffiti sites (i.e. address, cross streets,
park, private), approximate square feet per site and total monthly square
footage, average response time for the month, and service complaints
received for the month.
ARTICLE VI. COMPENSATION AND METHOD OF PAYMENT
6.1
For performance of such Services, the City shall pay the Contractor an amount of money
not exceeding the sum of $9.56 per graffiti site on public property or for property visible
from the public right of way, regardless of size, to a maximum of $10,200 per month,
whichever is less. In addition, the City shall pay the Contractor an amount of money not
exceeding the sum of $14.25 per graffiti site on private property not visible from the
public right of way, regardless of size, to a maximum of $1,140.00-per month, whichever
is less. Should demand be greater than these maximum limits per month, the Contractor
will provide the additional graffiti site abatements for no additional cost. Said funds shall
be paid according to the following procedure: On or about the last day of the calendar
month, the Contractor shall submit to the City an invoice for the Contractor's expenses
Page 12 of.19
incurred during said calendar month. Said invoice shall give the total of said expenses
and shall also itemize the same in detail conforming to Article V. of this Contract. The
Environmental Management Director shall review and approve said invoice prior to
payment.
6.2
After timely receipt of each invoice and approval by the Environmental Management
Director, the City will draw a warrant in favor of the Contractor for the Total of said
monthly expenses and forward the same to the Contractor.
ARTICLE VII. TERM OF CONTRACT
7.1
This Contract shall be for a three (3) year period. Upon mutual agreement of the City and
the Contractor, this Contract may be renewed or extended on an annual or month -to -
month basis as best meets the needs of the City. The Contract may be cancelled without
cause by either party after the ninety (90) day start-up period and upon thirty (30) days
written notice as provided in Article XIII of this Contract.
ARTICLEVIII. SUSPENSION, TERMINATION, OR ABANDONMENT OF PROJECT
8.1
This Contract shall include a ninety (90) day start-up period to allow the Contractor time
to attain proper staffing and equipment. The Contract may be terminated by the City
without cause and effective after the ninety (90) day start-up period with thirty (30) days
written notice. If at any time, the City determines to suspend indefinitely, terminate, or
abandon the Project and shall require the Contractor to suspend indefinitely, terminate, or
abandon the performances of its Services, the City may suspend, terminate, or abandon
this Contract by giving the Contractor at least thirty (30) days prior written notice except
where otherwise provided herein. As specified in such notice as received, the Contractor
shall cease all work under this Contract. In the event of suspension or termination, the
City shall pay the Contractor the total value of the Services of the Contractor to the final
date of termination. This sum of money shall be due and payable within thirty-five (35)
days after notice has been given to the Contractor of said suspension, termination, or
abandonment of this Contract. Upon termination or expiration of this contract, the
Contractor shall continue to provide interim service to the City on a month -to -month
basis as requested to meet the City's needs.
8.2
If the City determines that a part of the work involved in the Project shall be suspended,
terminated, or abandoned, such suspension, termination, or abandonment of a portion of
the Project shall not make void or invalidate this Contract.
Page 13 of 19
ARTICLE IX. BREACH OF CONTRACT
9.1
If the Contractor defaults in the performance of any of the terms or conditions of this
Contract, it shall then have ten (10) days after services upon it of written notice of such
default in which to cure the default by rendering a Satisfactory performance. In the event
that the Contractor fails to cure its default within such period, the City shall have the right
to terminate this Contract without further notice and without prejudice to any other
remedy to which it may be entitled at law, in equity, or under this Contract.
ARTICLE X. BANKRUPTCY
10.1
This Contract may be terminated by the City at its option and without .prejudice to any
other remedy to which it may be entitled either at law, in equity, or under this Contract by
serving written notice of termination on the Contractor if the latter should:
(a) Be judged a bankrupt;
(b) Become insolvent or have a receiver of its assets or property appointed
because of insolvency;
(c) Make a general assignment for the benefit of creditors;
(d) Default in the performance of any obligation 'or payment of any
indebtedness under this Contract;
(e) Suffer any judgment against it to remain unsatisfied or unbound of record
for thirty (30) days or longer; or
(f) Institute or suffer to be instituted any procedures for reorganization or
rearrangement of its affairs.
ARTICLE XI. INDEPENDENT CONTRACTOR
11.1
The Contractor is and shall at .all times remain as to the City a wholly independent
operating agency. Neither the City nor any of its agents shall have control over the
conduct of the Contractor or any of the Contractor's employees, except as herein set
forth. The Contractor shall not at any time or in any manner, represent that it or any of its
agents or employees are in any manner agents of employees of the City.
Page 14 of 19
0
ARTICLE XII. LEGAL RESPONSIBILITIES
12.1
The Contractor shall keep itself informed of local, State, and Federal laws and regulations
which in any manner affect those employed by it or in any way affect the performance of
its Services pursuant to this Contract. The Contractor ,shall at all times observe and
comply with all such laws and regulations.
12.2
The Contractor agrees that in the performance of the terms of this Contract, no
discrimination shall be made in the employment of persons because of the race, color,
national origin or ancestry, sex, religion, or physical handicap of such person.
12.3
A violation of the provisions of this Article will subject the Contractor to all penalties
imposed by law.
ARTICLE XIII. NOTICE
13.1
Whenever it shall be necessary for either party to serve notice on the other respecting this
Contract, such notice shall be served by certified mail and addressed as defined in Article
I of this Contract, unless and until different addresses may be furnished in writing by
either party to the other. Such notice shall be deemed to have been served when served
personally or within seventy-two (72) hours after the same has been deposited in the
United States Post Office by certified mail. This shall be a valid and sufficient service of
notice for all purposes
ARTICLE XIV. ASSIGNMENT
14.1
The Contractor shall not assign the performance of this Contract, nor any part thereof, nor
any monies due hereunder, without the prior written consent of the City.
ARTICLE XV. INSURANCE
15.1 Liability Insurance
Without limiting the Contractor's indemnification, the Contractor shall secure from a
good and responsible company or companies doing insurance business in the State of
California, pay for, and maintain in full force and effect for the duration of this Contract,
a policy of comprehensive general liability insurance with the Contractor and shall
furnish a Certificate of Liability Insurance and applicable endorsements to the
Environmental Management Director before execution of this Contract by the City. Said
policy shall provide:
Page 15 of 19
(a) An Endorsement naming the City, its officers, agents, and employees as
additional insureds before execution of this Contract by the City.
(b) The Contractor also shall maintain throughout the term of this Contract,
comprehensive automobile liability insurance (including owned, non -
owned, and hired automobile hazards) on the same terms and conditions.
(c) Notwithstanding any inconsistent statement in the policy or any
subsequent endorsement attached thereto, the protection offered by the
policy shall:
i. Include the City, its officers, agents, employees, and attorneys
as the named insureds through an endorsement.
ii. Insure the City, its officers, agents, employees, and attorneys
while acting within the scope of their duties under this Contract
against all claims arising .out of, or in connection with, the
Contract
iii. A combined single limit policy. for both liability and property
in the amount of $1,000,000 per occurrence will be considered
equivalent to the required minimum limits.
iv. Bear an endorsement or shall have attached a rider providing
that, in the event of expiration or proposed cancellation of such
policy .for any reason whatsoever, the Environmental
Management Director shall be notified by registered mail,
postage prepaid, return receipt requested, not less than thirty
(30) days before such expiration or cancellation is effective.
15.2 Errors and Omissions or Professional Liability Insurance
Without limiting the Contractor's indemnification, the Contractor shall secure from a
good and responsible company or companies doing insurance business in the State of
California, pay for, and maintain in full force and effect for the duration of this Contract,
a policy which provides Errors and Omissions or Professional Liability Insurance, and
shall furnish a Certificate of Insurance to the Environmental Management Department
before the execution of this Contract by the City. Not withstanding any inconsistent
statement of the policy or any subsequent endorsement attached thereto, the protection
offered by the policy shall provide for:
(a) A combined single limit policy for both liability and property in the
amount of $1,000,000 per occurrence will be considered equivalent to the
required minimum limits.
Page 16 of 19
(b) Bear an endorsement or shall have attached a rider providing that, in the
event of expiration or proposed cancellation of such policy for any reason
whatsoever, the Environmental Management Director shall be notified by
registered mail, postage prepaid, return receipt requested, not less than
thirty (30) days before such expiration or cancellation is effective.
15.3 Worker's Compensation Insurance
By the execution of this Contract, the Contractor agrees to the following certification:
(a) I am aware of, and will comply with, Section 3700 of the Labor Code,
requiring every employer to be insured against liability for Workers'
Compensation or to undertake self-insurance before commencing any of
the work.
(b) The Operating Agency shall also comply.with Section 3800 of the Labor
Code by securing, paying for, and maintaining in full force and effect for
the duration of the contract, complete Workers" Compensation Insurance,
and shall furnish a Certificate of Insurance to the Environmental
Management Director before execution of the Contract by the City. The
City, its officers, or employees, shall not be responsible for. any claims in
law or equity occasioned by failure of the contractor to comply with this
section.
(c) Every compensation insurance policy shall bear an endorsement or shall
have attached a rider providing that, in the event of expiration or proposed
cancellation of such policies for any reason whatsoever, the City shall be
notified by registered mail not less than thirty (30) days before such
expiration or cancellation is effective.
ARTICLE XVI. ATTORNEY'S FEES
16.1
Should any litigation be commenced between the parties hereto to interpret or enforce the
provisions of this Agreement, the prevailing party in such litigation shall be entitled to
recover a reasonable sum as attorney's fees, in addition to any other relief to which the
parry may be entitled in law or equity.
ARTICLE XVII. INDEMNIFICATION CLAUSE
17.1
The Contractor shall indemnify, defend, protect, and hold harmless the City and its
officers, employees, volunteers, servants and agents, from and against any and all claims,
demands, damages, liability, loss, cost or expense, including reasonable attorney's fees,
court costs, and necessary disbursements, for any damage whatsoever, including but not
limited to, death or injury. to any person and injury to any property, arising or alleged to
arise from any act or omission of the Contractor, any of its officers, employees, servants,
Page 17 of 19
f
agents or contractors in the performance or non-performance of this Contract, specifically
including any claims or liabilities arising from use of chemicals, but excluding claims or
liabilities arising from the sole negligence of the City.
ARTICLE XVIII. ENTIRE AGREEMENT
18.1
This Contract and any documents or instruments attached hereto or referred to herein
integrate all terms and conditions mentioned herein or incidental hereto, and supersede all
negotiations and prior writing in respect to the subject matter hereof. In the event of
conflict between the terms, conditions or provisions of this Contract, and any such
document or instrument, the terms and conditions of this Contract shall prevail.
ARTICLE XIX. AMENDMENT
19.1
This Contract shall not be amended, except by writing by the Parties.
ARTICLE XX. EFFECTIVE DATE AND NUMBER OF COPIES
20.1
This Contract is made in three (3) duplicate originals and shall be effective from and after
the date it is signed by the representative of the City.
ARTICLE XXI. NO CONTINUING WAIVER
21.1
No waiver of any term or condition of this Contract shall be considered a continuing
waiver of any such term or condition.
(SIGNATURES ON THE NEXT PAGE)
Page 18 of 19
IN WITNESS WHEREOF, the Parties hereto have caused this Contract to be executed as of the
day and year first written above.
CITY OF WEST COVINA
By:
Steven L. Samaniego,
Environmental Management Director
ATTEST:
By:
Laurie Carrico City Clerk
APPROVED AS TO FORM:
By: _
Arnold M. lv ez-Glasman, City Attorney
SUPERIOR PROPERTY SERVICES, INC.
By:
Ronald L. Bruneck,
Vice President
Page 19 of 19 -=
January 1, 2007 • CITY PROPERTY GRAFFITI MATRIO EXHIBIT A
The. following lists sites within the City that are known to require routine graffiti abatement. This
document shows the City's minimum requirement for graffiti abatement response to these locations. It
is imperative that all locations listed here are inspected and thoroughly abated of graffiti on the
frequency basis listed, regardless of phone call or other reports.
LQC%IT,ION, , `'" ';'F,.:
Cameron Park - 1305 E. Cameron Ave
ACI2E3,
6.33
R
Daily a,Twice WeeklyWeekty
Restrooms - exterior and interior
X
Gym & Community Center - exterior
X
Tot Lot - playground equipment
X
Picnic Areas - tables, benches, gazebos, BBQ's
X
Trash enclosures - block walls and gates
X
Walkways, curbs, hardsca e
X
Light poles - sports lighting and security lighting
X
Bleachers
X
Drinking fountains
X
Cortez Park - 2441 E Cortez Street
12.66
Restrooms - exterior and interior
X
Snack Bars - exterior
X
Tot Lot - playground equipment
X
Picnic Areas - tables, benches, gazebos, BBQ's
X
Trash enclosures - block walls and gates
X
Walkways: curbs, hardsca e
X
Light poles - sports lighting and security lighting
X
Bleachers
X
Drinking fountains
X
rte Park - 1500 W. Rowland Ave
7.23
oms -exterior andinterior
X
Bars -exterior
X
- la round a ui ment
X
reas - tables, benches, azebos, BBQ's
X
nclosures - block walls and ates
t
X
a s, curbs, hardsca e
X
oles - s orts li htin and securi li htin
X
ers .
X
fountains
X
Tennis Courts
X
Friendship Park - 3740 S. Sentous St.
6
Restrooms - exterior and interior
X
Snack Bars - exterior
X
Tot Lot - playground equipment
X
Picnic Areas - tables, benches, gazebos, BBQ's
X
Trash enclosures - block walls and gates
X
Walkwa s, curbs, hardsca e
X
Light poles - sports lighting and security lighting
X
Bleachers
X
Drinking fountains
X
Galster Park -1620 Aroma Dr.
42.22
Restrooms - exterior and interior
X
Camps - Boys and Girls
X
Picnic Areas - tables, benches, gazebos, BBQ's
X
Trash enclosures - block walls and gates
x
Walkways, curbs, hardsca e, and walking trails
X
Pump Station in lower parking lot - exterior
X
Drinking fountains
X
Tower
X
Fences
X
Gingrich Park - 1935 Wood ate Dr.
8.93
Restrooms - exterior and interior
X
Picnic Areas - tables, benches, gazebos, BBQ's
X
Walkways, curbs, and hardsca e
X
Light poles - sports lighting and security lighting
X
Drinking fountains
X
Basketball court
X
Heritage Park - 3510 E. Cameron Ave.
14.28
Restrooms - exterior and interior
X
House - exterior, porch, and steps
X
Garden area - fountain and bricks
X
Picnic Areas - tables, benches, gazebos, BBQ's
X
Along hiking trails
X
Trash enclosures - block walls and gates
X
Walkways, curbs, and hardsca e
X
Light poles - security lighting
X
Drinking fountains
X
1 of 3
{ i •
January 1, 2007 . CITY PROPERTY GRAFFITI MATRIX. EXHIBIT A
y
ac
Maverick/Ridge Riders - 330 S. Citrus
NACRES,
12.7
" FREQItENCY
t3at_ , ;Twee V�lskt •
. Welk
Restrooms - exterior and interior
X
Announcers booth
X.
Picnic Areas - tables, benches, gazebos, BBQ's
X
Trash enclosures - block walls and
X
_gates
Walkways, curbs, and hardsca e
X
Drinking fountains
X
Fences
X
Bleachers
X
Orangewood Park - 1615 W. Merced Ave.
8.02
Restrooms - exterior and interior
X
Picnic Areas - tables, benches, gazebos, BBQ's
X
Walkways, curbs, and hardsca a
X'-
Light oles-sports lighting and security lighting
X
Drinking fountains
X
Basketball court
X
Skate Park
X
Roller hockey
X
Bleachers
X
Tot Lot - playground equipment
X
Pool - 1720 W. Merced Ave.
n/a
Restrooms - exterior and interior
i X
Picnic Areas - tables, benches, and patio
X
Administration building
X
Walkways, curbs, and hardsca e
X
Light poles - security lighting
X
Senior Center - 2501 E. Cortez Ave.
n/a
Community Center —exterior
X
Sunset Field - 851 S. Sunset Ave.
2.83
Restrooms - exterior and interior
X
Announcers booth
X
Picnic Areas - tables, benches, gazebos, BBQ's
X
Trash enclosures - block walls and gates
X
Walkways, curbs, and hardsca e
X
Drinking fountains
X
Fences
X
Bleachers
X
Palmview Park - 1340 E. Puente Ave.
8.54
Restrooms - exterior and interior
Picnic Areas - tables, benches, gazebos, BBQ's
Walkways, curbs, and hardsca e
Light poles - sports lighting and security lighting
Drinking.fountains
Bleachers
Tot Lot - playground equipment
Community Center - exterior
Plane - in Tot Lot
Volleyball court
Shadow Oak Park - 2121 E. Shadow Oak
25.82
Restrooms - exterior and interior
X
Snack Bars - exterior
X
Picnic Areas - tables, benches, and patio
X
Community Center - exterior
X
Trash enclosures - block walls and gates
X
Walkways, curbs, and hardsca e
X
Light poles - sports lighting and security lighting
X
Stairway
X
Tot Lot - playground equipment
X
Tennis courts
X
Walmerado Park - 625 E. Merced Ave.
5:36
Restrooms - exterior and interior
X
Announcers booth
X
Snack Bars - exterior
X
Picnic Areas - tables, benches, gazebos, BBQ's
X
Trash enclosures - block.walls and gates
X
Walkways, curbs, and hardsca e
X
Tot Lot - playground equipment
X
Bleachers
x
Drinking fountains
x
Aroma Park - 2201 Aroma Dr.
0.69
Picnic Areas - tables, benches, gazebos, BBQ's
X
Walkways, curbs, and hardsca e
X
Light poles - security lighting
X
Tot Lot - playground equipment
X
Drinking fountains
X
2 of 3
January 1, 2007
CITY PROPERTY GRAFFITI MATRIX*
EXHIBIT A
3 of 3
0 •
WEST COMA
EXHIBIT B
DECLARATION OF AUTHORITY AND
WAIVER OF LIABILITY
I, the undersigned responsible party (owner, tenant, or authorized agent for the property owner) of.the below listed
property, hereby authorize the City of West Covina and/or its contractor(s), their officers, agents, and employees
acting under the direction of the City of West Covina to enter upon my property and remove graffiti pursuant to
Article V, Section 15-103(a), of the West Covina Municipal Code (Prohibition against allowing graffiti to remain):
It shall be unlawful for any owner, occupant, lessee, lessor, renter, tenant or person otherwise in
charge or control of any property within the city to permit any graffiti to remain on any surface
located on such property when the graffiti constitutes a public nuisance under section 15-99 (or
other applicable provisions of this Code).
I understand that the removal will be done at the expense of the City of West Covina. I understand that the City of
West Covina and/or its contractor may use a nominal amount of water or electricity for the removal and such water
or electricity will be at the expense of the property owner.
I understand that the City, of West Covina and/or its contractor does not guarantee the structural soundness of the
areas from which graffiti will be'removed and that even in the exercise of due care damage or injury to persons or
real or personal property may result from this activity.
I understand and agree that the methods of graffiti removal implemented may include but are not limited to
chemical solvents, steam -cleaning, hydroblasting, sandblasting, or painting. I further understand and agree that
such painting over of graffiti will be done with paint that will match or reasonably match the primary background
color.
Finally, I hereby agree to waive any claim for damage to my property or person and to indemnify and hold
harmless the City of West Covina and/or its contractor, their officers, agents, employees, servants, and all other
agents from and against any and all claims, liability, expense, including defense costs and legal fees, and claims for
damages of any nature whatsoever including but not limited to bodily injury, death, or property damage arising
from or connected with the City of West Covina and/or its contractor except where such liability, expense, or claim
for damage results from the sole negligence of the City of West Covina and/or its contractor.
I have read the above, understand it, and agree to its terms.
This authorization shall remain valid until revoked in writing by the
undersigned responsible party and/or property owner.
Property Address (Please Print) City State. Zip
Name of Responsible Party (Please Print)
Signature of Responsible Party
Date
Name of Property Owner (if different)
Telephone Number
This document shall become the sole property of and a copy retained
by the City of West Covina upon completion.
THE CITY OF
WEST COVINA
PURCHASING DIVISION
PHONE (626) 939-8443
FAX (626) 939-8664
INSTRUCTIONS TO BIDDERS:
REQUEST FOR QUOTATION
(This is not an order)
Quotation No. 0806-C
Buyer Sue . Sindelar
• Please quote prices F.O.B. Destination. No charges for packing, drayage, postage, or for any
other purpose will be allowed over and above the prices quoted herein unless noted. Mailed 10/05/06
• Quote each item separately as awards will be made on a unit basis. Each item will be
considered separately and not in combination with other items unless otherwise specified. 1 1 /02/06
• The City invites cost saving or quality improving substitutes, however deviations from these Return b 1 i:00 A.M. on f96
specifications should be clearly indicated on your quotation. Y
The City of West Covina is seeking a, firm that offers Graffiti Removal Service on a flat fee per site
basis with a maximum monthly cap.
MANDATORY WORK - Public property, and private property that is accessible from or visible from
the public right of way: (public right of way would be any public or private property, parking lot, street, highway, bridge, building,
walkway, sidewalk, alleys, parks, easements,.etc. that is available for publics use
$ 9.5 6 per site Not to exceed $ 10, 2 0 0.0 0 per month
Upon receiving Hotline call, standard response time 48 hrs. or less
Response time in cases of obscenity/racial slurs 24 hrs. or less
What is your firm's preferred method of abatement?
Paint, Pressure Washing & Bio-degradable chemical /
Does the firm sand, powder blast or high-pressure water blast walls? Yes ✓ No
Are work crews available seven (7) days a,week?. Yes ✓ No
How many work crews and vehicles will be assigned to the City of West Covina?
2 plus working supervisor and pressure washing crew if needed.
How many individuals makeup a work crew? Pressure Washing crew is usually 2 &.
Usually 1 except for 2nd.story crew and high crime areas.(Safety Reas
During the contract period, where will the firm's office location be?
Pomona or Vernon at this time
OPTIONAL WORK - Private Property not visible from the public right of way as defined above:
$ 14.25 per site Not to exceed $ 1 1 4 0.0 0 per month
Environmental protection is of high concern to the City. It is clearly understood that the City of West
Covina will not be responsible for the disposal and cleanup ofgraffiti abatement by-products.
The bids need not be limited to the previous outlined areas. Prospective contractors are welcome to
include any items that they feel are vitally important to the delivery of a quality graffiti removal service.
Firm Superior Property Services, Inc.Terms Net 30
Address 1415 E. McFadden Ave., Ste . D FOB Point n/a
TelephoneSanta
71 4T25! 1 inn Delivery da s aft rece' f order
Fax (71 4) 2 a 5 —1 2 02 Signed ..
City of West Covina
Graffiti Abatement
'Proposal,
November 1, 2006
Superior Property Services, Inc.
1415 E. McFadden Ave., Suite D
Santa Ana, CA 92705
714)285-1200.
-FAX (714) 285-1202
(800) 741-2532
Website: www.4supen*or.com
•
•
Background
The presence of graffiti is a reflection on the community and the
neighborhood in which it is located. Graffiti causes an area to look
unsafe and makes people concerned about their safety. That is
why Superior is committed to .improving those communities we
service by maintaining Zero Tolerance as outlined in the RFP.
Over the last decade Superior has provided graffiti abatement
services to cities, county municipalities; private property owners
and commercial property managers.
Superior has removed an excess of 50 million square feet of graffiti,
of almost every type. The companies principal officers see each
contract as an agreement not between a business and its client, but
between partners that wish to benefit the community. Superior will
strive to exceed expectations, increase efficiency and maximize
response times.
Superior Property Services, Inc. and Superior Pressure Washing
offer the kind of unique experience in both painting and pressure
washing rarely found in other companies. The ability to, understand
and focus on clients' needs and objectives enable us to obtain the
optimum results. Superior is operated by Larry DeCrona and Ron
Bruneck who bring over 35 years of combined property
maintenance, construction, painting and pressure washing
experience that enables them to provide quality service and results
necessary to satisfy their many clients specific needs. Our years of
experience in property management and real estate give us a
special insight into what is necessary to satisfy our clients. We
,strive to always be a part of your property maintenance and graffiti
abatement solutions. Superior Property Services, Inc. is a
California Corporation and .has been in operation for over 15 years.
We currently employ 30 full time people.
Superiors', corporate offices are in Santa Ana California, with
additional warehouses in Pomona and the City. of Vernon,
California. We continue to service Los Angeles, Orange, Riverside
and San Bernardino counties.
StafflKey-Personnel
Lawrence E. DeCrona
President
Mr. DeCrona was honorably discharged from the United States Air Force
after a tour of duty in Vietnam. He attended Mt. San Antonio College and
Cal Poly University where he obtained a degree in Business Administration.
He began his career in real estate and marketing in 1973 and. specialized in
residential and commercial income producing properties. Mr. DeCrona is a
licensed General Contractor and has acted as Owner/General Partner in the
acquisition, development or management of over $22,000,000 in real estate
projects.
As a developer/builder, he has built or renovated over 195 apartment units
and completed construction of thirty-three single family and multi -family
homes in Southern California. He has . also completed construction and
renovated over 178,000 square feet of commercial/industrial property and
received the "Historical Restoration Award" from the City of Santa Ana.in
1988 for the Oddfellows Building originally constructed in 1906.
Mr. DeCrona and Ron Bruneck formed Superior Property Services in 1994.
Superior is a full service graffiti abatement, janitorial service; pressure
washing and property maintenance company.
Mr. DeCrona was the co-founder, in 1980, of the Newport Beach Business
Club and a 20-year member of Lions International and Past President of the
Mariners Lions Club of Newport Beach. He is on the advisory Boards for
Vanguard University and Friends of Institute of Real Estate Management.
The DeCrona's are active members of Trinity United Presbyterian Church in
Tustin, California..
Mr. DeCrona is married to Diane M. DeCrona, a Tax Attorney/CPA, and
they have a grown son and daughter.
Ronald L. Bruneck
Vice President
Began his career in Real Estate sales and property management in 1974.
During his' 15 years in property management, he was responsible for
managing a portfolio consisting of over 2500 residential units and numerous
commercial properties. He obtained his real estate brokers license in 1976,
owned and managed Lanco Property Management until 1989. He then
started CDS Maintenance, which later became Superior Property Services in
1994. Mr. Bruneck is married with 2 boys and resides in Tustin, CA. Mr.
Bruneck attended the University of Southern California, holds a Bachelor's
degree in Business Administration and was a member of the Institute of Real
Estate Management (IREM). Larry DeCrona and Ron Bruneck have worked
together for over 20 years and in 1994 became partners to form Superior
Property Services, Inc.
Nancy Hernandez
�- Director of Operations
Office Manager
Ms. Hernandez joined our company in 1992. Her years of experience in all..
aspects of the maintenance business have resulted in a responsive and
knowledgeable manager. Being bilingual enables her to communicate with
the employees giving them directions and new ideas to complete the work
needed. Ms. Hernandez attended Orange Coast College taking classes in
business management and accounting. Ms. Hernandez directly over sees the
office staff and indirectly is responsible for all employees, with supervisors
reporting directly to her. She also is responsible for scheduling work and
accounts receivables. Ms. Hernandez is an integral part of the Superior
operation and family.
Francisco Cuenca
Operations Manager
Francisco has been with Superior for over ten years and started as one of our
maintenance men and pressure washers. Over the years Francisco has shown his
versatility by taking on .any job necessary. -He. has worked on our paint crews and
became our key supervisor over seeing all of our graffiti abatement crews.. He is very
familiar with the requirements of our LA County graffiti contracts and the areas they
service. Mr. Cuenca responsibilities now include the operations of all our, contracts
and reports directly to our Director of Operations.
In order to assure the highest quality service, we inspect all jobs on a frequent
basis. I A supervisor is assigned to a specific area on a full-time basis. The
supervisor visits the job sites at least twice a week, or more if needed.
Inspections are made both during business hours and after to insure that
projects are completed professionally and ' on schedule. We employ only
qualified and skilled persons who have passed our rigid qualifications and
training,.. These supervisors report -directly to Mr. Cuenca.
Amanda Campbell
Data Entry
Miss Campbell has been with company for 2%Z years, she is experienced in QuickBooks;
Word, excel, and PowerPoint presentations. Miss Campbell handles all of our data entry
and helps keep all of our computers. up and running. She currently is attending CSUF
working towards a degree in computer science.
Lorena Jimenez
Receptionist
Miss Chavez has just recently joined the Superior team. Miss Chavez helps with the
office work and answering the phones.
Mario Mendez
Area Supervisor
Mario has been with the company for 3'/Z years. Mario is bilingual and has been involved
in the janitorial industry his whole career. He has worked his way up from a janitorial
position to building supervisor, area manager, lead floor crew supervisor to area
supervisor. Mario oversees all of our janitorial contracts and works closely with our
other supervisors in improving training techniques and reporting..
Robert Cazares
Crew Supervisor
Robert has been with Superior for over 6 years, working on graffiti abatement contracts
the whole time. Robert now oversees all of our graffiti abatement contracts and crews.
He spends a great deal of his time inspecting areas; Robert will -be assigned to oversee the
Montebello Graffiti Abatement if awarded this contract. Robertworked for Graffiti
Control for 2 years prior to joining our team. He had almost 5 years of prior experience
in painting. Robert has excellent references and experience in both painting and pressure
washing.
Chris Bruneek
Field Supervisor
Chris has grown up with. Superior and has worked in all phases of the company. He has
worked as a janitor, graffiti crew, data entry, and maintenance crew. He now oversees all
of our maintenance work, pressure washing and new construction clean-up work. He
also helps out with graffiti abatement in the flood channels when necessary. Chris has a
passion for soccer and is attending college pursuing a degree in accounting.
Graffiti Abatement Crew members
Roberto Cazares Murillo — 25 years of painting experience/7 years.in graffiti removal
Francisco Santos - 10 years of painting experience/3 years in graffiti removal
ROgelio Vasquez — 15 years of painting experience/6 years in graffiti removal
Jesus Navarro Jr.,— 5 years of painting experien6e/2 years in graffiti removal
Jesus Navarro Sr. — 4.years of painting experience/3 years in graffiti removal
Jose Chavez — 10 years of painting experience/5 years in graffiti removal
Joshua Moreno — 1 year of painting experience/6 months in graffiti removal
Rolando Avila — 2%2 years of painting experience/1 year in graffiti removal
Joseph Luna — 5 years of painting experience/1 year in graffiti removal
Ramon Santos — 9 years of painting experience/5 years of graffiti removal
Alejandro Trujillo — 3 years of painting experience/2 years of graffiti removal
All of our crewmembers have had a minimum of one year of prior painting
experience. They must have and maintain a clean driving record. They receive
2 weeks of extensive training by Superior prior to being placed on a crew in the
field. They learn paint color matching, painting techniques, reporting, safety,
paint sprayer maintenance and additional training in their specific area.
I
Training- Program
All new crewmembers go through a two -week training program
prior to -working -in the field. The training program will consist of the
following:
♦ Three days of painting techniques; color matching; equipment
care; preparation and cleanup;
♦ One day of safety procedures; Material Safety Data Sheets; and
office procedures
Two days of field training which will consist of familiarization
with the specific zone and graffiti removal problems.
♦ five days of field training with a supervisor.
We have an existing relationship with Dunn Edwards Paints and
have established a training program where they will provide training
in painting equipment, painting techniques and color matching.
After 90 days all employees must be reviewed and go through an
additional day of training prior to being taken off probation status.
All Superior's field personnel receive on going training specific to
their jobs. Superior provides monthly mandatory training sessions
for all personnel. This training includes safety issues as well as
specific employment issues, such as sexual harassment issues,
employment benefits and polices.
Superior requires all crewmembers be bilingual and in order to
insure that takes place we encourage all employees attend
English/Spanish classes. We provide flexible schedules and
reimburse up to 75% of the cost for such classes.
THE FACTS
➢ 16 3/ billion Square Feet
• Total Graffiti removed-
➢ 1169141
Total # of Tags removed
➢ 33,521 gallons
• Paint used per year
➢ 120 per sq. ft.
m Average cost per square foot
➢ $7.42
• Cost per tag
.......................................................................................................
Based on work performed by Superior Property Services over the last three years**
...................................................................................................... r
GRAFFITI ABATEMENT COSTS
Profit Fuel Expense
Equiptment Costs o 10%
8% Auto Maintenance
Office Overhead _ L - 3%
7%. -� Insurance Expense
12%
Paint Costs
19%
Labor Expense
35%
i
Superior Property Services, Inc.
GRAFFITI ABATEMENT
CLIENT REFERENCES
(Partial List)
Los Angeles County Department of Public Works
Ms. Valerie Hill
900 S. Fremont Ave.
Alhambra, CA 91803-1331
(626) 458-4091
County of Orange
Mr. Norman Hamaker
1143 E. Fruit St.
Santa Ana, CA 92701
(714) 567-7750
Orange County Head Start
Ms. Ruth O'Hagan
2900 S. Harbor Blvd. Suite 101
Santa Ana, CA 92704
(714) 241-8920
County of San Bernardino
Ms. Ruth Rice
385 N. Arrowhead Ave.
San Bernardino, CA 92415
(909) 387-4141
Superior Property Services, Inc.
PROPOSER'S REFERENCE LIST
A. County of Los Angeles Graffiti Abatement.Contracts
1997
Zone 1 A (City Terrace/North East Los Angeles) .
1998-1999
Zone 1 A, 1 B (South East Los Angeles) and Flood
Control Channels
1999-2002
Zone 1 D (South Whittier/San Gabriel), 1 E. (Azusa),
2A (Florence/Firestone), 2B (Willowbrook), 4A
(Hacienda Heights), and 5A (Pasadena)
2003-2005
Zone IA, 1B, 1D, 1G, 2A, 2D (Athens), 2E (Lennox),
Flood Channel, and 2nd Story (District 1 & 2)
Current Fiscal Year
Zone 1A, 113, 1D, Flood Control Channel, 2nd story
(District 1 & 2), 5D, 5E, 5F, and 5G (Palmdale/Lake
Los Angeles)
B. Other governmental agencies and private companies
2001 — Current Fiscal Year
County of Orange (Graffiti Abatement Contract)
Includes County buildings and .
County Court house interior/exterior
2004 — Current Fiscal Year
Santa Ana Police Department
(Pressure Washing and Graffiti Abatement)
2004 — 2006
San Bernardino (Graffiti Abatement Contract)
Supervisory Districts 2 & 4
2006
City of Colton (Graffiti Abatement Contract)
Superior Property Services, Inc.
Partial Reference List
AMC MANAGEMENT .
"EMS TAR LENDING GROUP
AMERICAN RED CROSS
BIXBYLAND COMPANY
BPS GROUP
BRENTWOOD COUNTRY CLUB
BRYMAN COLLEGE
CANYONACRES CHILDREN SERVICES
CB RICHARD ELLIS
CENTER TRUST
CENTURY TOWERS
CITY OF COLTON
CITY OF SANTA ANA
COUNTY OF LOS ANGELES
COUNTY OF ORANGE
DAHN CORPORATION
DIX DEVELOPMENT
DW HOLLAND COMPANY
EASYACCESS SELF STORAGE
EPOCH CONSTRUCTION
FLEET FUELS.,
FOUNTAINGLEN PROPERTIES
GODBEYMONROE
GT BICYCLES
HACKETT MANAGEMENT CORP.
IC MYERS PROPERTIES
KF PARTNERS
LIMELIGHT JAVA
LOSANGELES COUNTY FLOOD CONTROL
MADISSON MAR QUETTE MANAGEMENT
MARNELL CORRAO
MC CARRIONAIRPORT,- Las Vegas, NV
MINI-U STORAGE
NATIONAL AUCTIONPROPERTIES, INC.
NEW YORK, NEW YORKHOTEL, Las Vegas, NV
ORANGE COAST JEEP, GMC & BUICK
ORANGE COUNTY HEAD START
ORANGE COUNTY PARENTS & TEACHERS
PHILARMONIC HOUSE OF DESIGN
PRESBYTERIAN CHURCH OF THE COVENANT
PROWEST PCM, INC.
RESCO SELF STORAGE
RIDGEPARKLANDSCAPE
RIVERSIDE COUNTY TRANS. COMMITTEE
RUBY'S RESTAURANTS
S & S BUILDING MAINTENANCE
SCHROEDER MANAGEMENT
SHOOKPROPERTIES
SHURGARD SELF -STORAGES
SPERRY VAN NESS
SO UPLANTA TION RESTA URANTS
THE CARLSON COMPANY
TUSTIN UNIFIED SCHOOL DISTRICT
UNITED CONSTRUCTION
W. CRAIG DOOTSON
WAHOO'S RESTAURANTS
X-TECHNOLOGIES
24 HOUR FITNESS CENTERS
REQUIRED LICENSE AND
PROOF OF INSURANCE
Licenses
Superior maintains a class C-33, C-61/D-38 Contractors License.
Insurance
Superior maintains full insurance coverage including Workers
`Compensation, General Liability, and Auto. (See attached
certificate of Insurance.)
Health Insurance is offered to all new employees and is available
after 180 Days of continuous employment.
Price Sheets/ Bids
See Attached
Additional Data (last section)
No subcontractors or subconsultants will be used to comply with
these contracts.
State of California ' Department of General Services "Arnold Schwarzenegger, Governor
ctPROCUREMENT DIVISION
GS
Office of Small Business and DVBECertification
707 Third Street, 1st Floor, Room 400 ' PO Box 989052
West Sacramento, California 95798-9052 • (800) 559-5529
SB APP 20050504
May 4, 2005
REF# 0026908
SUPERIOR PROPERTY SERVICES INC
1415 E MCFADDEN AVE STE D
SANTA ANA CA 92705
Dear Business Person:
Congratulations on your certified small business status with the State of California. Your certification entitles you to
benefits under the state's Small Business Participation Program within: state contracting, including a five percent
bidding preference and special provisions under the Prompt Payment Act.
Certification period �AJiar,e�e rkr *�"G "•�•,,��
Your certification period for eactll'Ins@`i'� Industry +ro1i ret
—.,T.
SERVICE
}
03
CONSTRUCTION : (J�:' s•` D�`"',
°jrkrrt it41
Annual Submission Requirement
To maintain your certified status, you must annually submit to the dffice of Small Business and DVBE Certification
;%-'SDC), proof of annual receipts and proof of employees for your firm and each of your affiliates (if any).
Proof of Annual Receipts
Submit to OSDC, a copy of your firm's and any affiliate firm's ENTIRE federal tax return each year following your
certification. Include ALL accompanying schedules, forms, statements, and any other support documents filed with
that specific tax return.
If you request a tax filing extension with the Internal Revenue Service; submit to our office a copy of the extension
form. When your tax returns are filed, submit a copy of the entire federal tax return to our office.
Proof of EmDlovees
If you have employees whose taxable wages are reported to.the Callfornia Employment Development Department
(EDD) on a quarterly basis, you must annually submit to our office along with your proof of annual receipts, proof of
employees for your firm and any affiliates.
We will accept a copy of the EDD's "Quarterly Wage and Withholding Report" (Form DE6) or other format accepted
by the EDD. Your employee documents must cover the same four quarters as the tax return you submit for your
proof of annual receipts.
If you have out-of-state employees, submit the employee documentation comparable to EDD's "Quarterly Wage and
Withholding Report" for the same four -quarter period.
Maintain Your Online Certified Firm Profile
PLAN,OF ACTION / APPROACH
Procedures & Techniques Proposed
Annual Proposed Price: $122,800
Size:, 17 square miles
Population 111,400
Schools & Parks
2 high schools
3 middle schools
16 parks & 3 recreation centers
Proposed Coverage
• 2 roving paint crews (5 days/week staggered work schedule
Monday Saturday)
• 1 roving pressure washing crew (as needed)
• 1 supervisor (2 days/week)
• Additional support as needed
The following plan of action was compiled after a comprehensive and detailed inspection.
of the area, and extensive cost analysis. We spoke with both the current contractor and
former contractor in an effort to gather additional information. The Boys and Girls Club
was very helpful and forth coming and we appreciate their help.
Based on our research and experience it is clear that gang activity has dramatically
increased over the last three years, which results in an increase in the amount of graffiti.
Business owners and residents -are much more aware of the cities Graffiti Hot Line, so it
is no coincidence the number of tags being called into the Hot Line has increased by 45%
or more. In -addition to these issues the current RFP, rightfully,_ is the . most
comprehensive and demanding we have seen.
Superior has a. proven record of maintaining a higher ratio of tags completed to contract
price; which reflects higher efficiency. After removing over 16 million square feet of
graffiti we average $7.42 per site. `We are confident that in the City of West Covina with
the crews we have budgeted, we will proactively remove more graffiti than any previous
contractor.
We point these factors out so that our proposal will be given serious consideration even
though we may -not be -the lowest priced. Superior has proven itself as highly competent
in our response times, reporting and maintaining accurate records. Our response times in
completing work orders have always been of highest priority. We can assure you our
proposal and planof action will give you the best service for the money.
Please keep in mind the following guidelines when evaluating the number of crews being
used. These guidelines are based on information `gathered from over ten years of graffiti
abatement data:
1 crew = 50,000 Sq. Ft. of graffiti removed monthly
1 crew = clears approximately500 tag/sites per month
1 crew = costs a minimum of $4,000 per month (labor; paint; fuel & insurance)
Based on these guidelines it is clear it will take 2+ crews to cover the 10,000 calls you
receive plus proactively patrol the sites listed in the proposal matrix, and provide seven-
day coverage. It is very important to maintain a proactive approach to graffiti abatement
in the area. We would anticipate that for every work order completed our crews would
remove all tags in and around the area to avoid having to immediately return. Our crews
and supervisor will identify the hot areas and patrol these areas on a daily basis due to the
frequency of graffiti. It is imperative that our crew be very visible to the public so they
see the importance of removing graffiti immediately.
Our plan would be to use 2 full time graffiti abatement crews (GAC) working staggered
shifts Monday thru Saturday. We would ' also have a crew on call to handle any
emergency work necessary after hours and on Sunday. In addition we would assign a
working supervisor to the area a minimum of two days per week to conduct additional
patrols of the area and help with any overflow. At least one of the regular GAC would be
equipped with full painting and pressure washing capability, plus an additional pressure
washing crew would be available if needed. It would be our intent to assign each GAC
with a specific route and assign area of responsibility.
Each crew is equipped with GPS tracking systems and is required to clock in and out
using this system. Plus we are able to monitor their current positions and routes in real
time, so we can determine if they are working in the most productive manner.
All work orders received in our office are time stamped, collated by geographical areas
and entered into our database. Each graffiti abatement crew (GAC) receives a daily log
of work orders, grouped by location. We maximize the time our people spend in the area
removing graffiti and reduce the time spent completing paperwork. Our staff can easily
determine how many work orders were received, completed and outstanding for any
given period. We track frequency of tags and hot areas; square footage and job times, on
a continuing basis.
Over the years we have established a partnership with a major paint supplier to provide
us with recycled paint at the lowest prices possible. Our supplier has committed to us for
the next 3 years to lock their current prices, provide inventory and stock Superior Graffiti
Block paint. They will ship to our warehouses within 24 hours and will stock our
products in any of their local stores requested. They will also provide next day service
for 'all color matches.. We maintain a huge inventory and catalogue of custom colors for
each area. So in most cases we have very little delay as a result of needing to match
specific colors. In the few instances when we do not have the color necessary to
complete a work order, we have next day service through our paint vendor for a custom
colors.
Also in an effort to keep our, paint costs under control we obtain mismatch paints from
paint contractors and paint stores. We than remix and. re -tint these paints to our existing
colors to, lower our -overall paint costs.
Our crews are based out of one or our satellite warehouses (Vernon; Pomona or Santa
Ana) located near contract service areas. Our crews work 5 days per week from 6:30am
to 2:30pm, Monday through Saturday. As a result of locating our warehouses closer to
the areas and reducing the crew's paper work we have estimated, that our crews average 2
hours more . time actively removing graffiti than our competitors. In the event of rain,
high graffiti incidents or special requests our crews could be required to work_ Saturdays.
All crews_ are uniformed equipped with cell phones. Each truck is equippedwith custom
ladder racks, emergency flashers, cones, paint sprayers and a system for handling smaller
tags and curbs. We also have trailer mounted and truck mounted pressure washers
available for daily service. In areas that require significant amounts of pressure washing
we have found that it is much more efficient to use a separate pressure washing crew.
However, in other areas it is more efficient to equip the GAC with pressure washing
capability as well as full paint removing equipment. Each crew is professionally trained
prior to beginning. work.' Our supervisors carry extra supplies and are available to assist
the GAC.
We work closely with the Sheriffs Department, neighborhood watch programs, and non-
profit ,organizations to clean up alleys and high visibility areas. We found that these ,
programs could be very successful when combined with an aggressive graffiti abatement
program. No other contractor has the reputation Superior has for contributing back to the
communities or assisting the sheriffs department with establishing ways to counter the
graffiti problems. We have always taken a proactive approach to removing graffiti and
participate in all programs that work to that end. Our budgets include funds for
additional crews if necessary, supervisors, 2-man crews' in high crime areas; and funds
for community work programs. We are the only graffiti abatement contractor to attend
and participate in MAGIC, which is designed to"provide a working relationship between
Government agencies, Law Enforcement and private contractors.
Specific Answers to RFP
Special Services:
Superior makes every effort to accommodate all requests for additional work or
services within our scope of duties. However, if the request requires us to provide
additional or specialized crews to perform the extra work we will have an added charge.
In those rare occasions we would bill for the extra service at the rate of $25.00 per hour
plus materials.
Superior has worked well with business and residents to provide paint and paint
kits to help reduce Hot Line Calls. Also, we have found that our proactive approach to
removing graffiti greatly reduces the number of calls to the hot line. If the public knows
that the graffiti will be removed quickly they have no reason to call in to the hot line
every time. No additional costs to the City. In addition to these approaches Superior
prides itself in being involved in the area and are always happy to contribute time and
services to charitable groups in the area.
Response Time:
As stated in our RFP our hours of operation are Monday thru Saturday 6:30am to
2:OOpm. Our Corporate office hours are Monday thru Friday 8:30 am to 4:30pm. We do
have 24 hour answering services in case of emergencies. Superior will have crews on
call for Sunday if necessary.
We have provided a grid with the approximate times our crew will be in the areas
and the sequential order in which they will inspect the required areasper the matrix. All
of our crews are equipped with GPS tracking systems and radio communications. We are
able to determine their exact routes and pin point their locations at any given time. We
feel comfortable that if you drive the area you will come across one of our crews working
hard to keep your city free from graffiti. In the event you want to know exactly where
our crew is, just call our office and we will be happy to give you their location.
Graffiti Hotline:
The Hot line will be checked continuously Monday through Friday and on Saturdays we
will check the Hot Line 3 times (early morning; early afternoon and late afternoon). We
will check the hot line on Sunday's twice (morning and late afternoon).
Communication
Superior has worked well with law enforcement agencies and will make every effort to
develop a working relationship with the West Covina Police department. We make every
effort to respond immediately to any of their requests. In the past we have participate in a
number of police and sheriff's programs to help educate and enforce graffiti abatement.
Public Education & Publicity Programs
Superior has worked with a number of different groups to inform the public of the on
going fight against graffiti. We will continue to volunteer our time and resources to this
end. No other contractor has committed as much time and resources to the communities
we service. We have sponsored and worked with neighborhood watch programs;
national night out programs; block cleanups, anything we can do to help an area.
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10/27/2005 11:11 909-4581500
SB CTY AG WGTS MSRS PAGE 01
COUNTY OF BAN BERNARDINO
LAND USE SERVICES DEPARTMENT � � PUBLIC AND SUPPORT
SERVICES GROUP
MICHAEL E, HAYS
`-`CODE ENFORCEMENT DIVISION Director
385 North Arrowhead Avenue • San Bernardino, CA 92415.01 M
(909) 3874 10" a Fax (909) 387-4243
October 27, 2005
To Whom It May Concern:
RE; SUPERIOR PROPERTY SERVICES, INC
Please be informed that CodeEnforcement Division has been contracting with this company for grafitti removal services. The company has
provided excellent service to this Division and the community they work at. They have made our job easier with their "can -do attitude" and
Willingness to help.
I highly recommend Superior Property Services for any and all .grafrtti removal services. If I can be of any assistance, please call.
ARNIE.GUILLERMO, Supervisor
Code Enforcement Division
MARK UFFER
County Administrative OKicet
NORMAN A. KANOLD
Assistant County
Administrator
Public and Support
Services Group
Post -it° Fax Not@ 7671
Dater,
Pa9�► /
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From
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Phone N fP
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Board of Supervisors
BILL POSTMUS, Chair ..... First District DENNIS HANSBEROER, ; Third District
PAUL BIANE. Vice Chair ..SQpond District GARY OVITTS .... ....... .. Fourth District
JOSIE GONZAt,E$ .. ..... ....Fifth District
a �
a
LEROY D. BACA, SHERIFF
August 16, 4 999
Cfountu. of Los Anyrr.£o
liheriff o iDelsazrtment Renilquatrters
4711I1 ]Ramona ISoulebazrit
Montereu ]Jazrk, Tazliforniax 1-917,54- 21E19
(626) 285-7171
Mr. Larry DeCrona
Superior Property Services
Superior Pressure Washing, Inc.
1415 East McFadden Avenue, Suite D
Santa Ana, California 92705
Dear Mr. DeCrona:
On August 3, 1999, personnel from the Temple Sheriff's Station and members of the South San
Gabriel Community Advisory Committee conducted a community barbeque for the residents of
South San Gabriel, in recognition of the 161 Annual National Night Out. As part of this event,
you donated a large supply of "glow sticks" through Supervisor Molina's Field Office in El
Monte, to be given to all the children who attended the barbeque. The glow sticks were a big hit
with all the children and added a nice touch to the event.
On behalf of the Los Angeles County Sheriff's Department and the members of the South San
Gabriel Community Advisory Committee, I would like to thank you for your generous
contribution to this event. Your donation helped make the evening a success and created a joyful
environment for all the children and their. families. It is acts like these that are helping to
strengthen the bond between the community and law enforcement.
Additionally, I would also like to thank you for taking the time out of your busy schedule to
attend the. last South San Gabriel Community Advisory Committee meeting which was held at
Temple Station on July 15, 1999. I appreciate your professionalism and your willingness to
listen to and work with the residents of this community regarding their concerns about graffiti
and its removal.
-7raol fion 0 c5eruice
Mr. Larry DeCrona -2- August 16, 1999
If at anytime you should need our'assistance regarding graffiti in the South San Gabriel
community, please feel free to contact Deputy Dana Chemnitzer of my staff at (626) 292-3330.
Sincerely,
LEROY D. BACA, SHE
1 '
Ne B. Tyler, Capta'
�1-
Con ander, Templ S tion
may.
CAUFOP�r
JAMES A. NOYES, Directo
COUNTY OF LOS ANGELES
DEPARTMENT OF PUBLIC WORKS
900 SOUTH FREMONT AVENUE
ALHAMBRA, CALIFORNIA 91803-1331
Tcicphom (626) 458.5100
r www.ladpw.org
November 19, 2002
To Whom It May Concern:
SUPERIOR PRESSURE WASHING, INC.
ADDRESS ALL CORRESPONDENCE TO:
P.O. BOX 1460
ALHAMBRA. CALIFORNIA 91802-1460
IN REPLY PLEASE
REFER TO FILE: AS-0
Superior Pressure Washing, Inc. (Superior) served as our graffiti removal contractor from
July 1, 1997 to June 30, 2002. Over the past five years, Superior has. administered 14
contracts within the County. Superior has proved to be very effective and timely in removing
graffiti throughout the unincorporated areas that they served. The graffiti was professionally
removed within the 48 hours and 24 if obscene, sometimes being removed in the same day.
The Los Angeles County Board of Supervisors and the community, in which this contractor
serviced, were highly satisfied with the services provided. Due to our bidding process,
Superior was outbid for the fiscal year 2002-2003.
1f you have any questions, please feel free to call me at (626) 458-4091.
Sincerely
Valerie J. Hil
Graffiti Abatement Program Manager
VHAr/P:Larry
•
DE GARMO DRIVE NEIGHBORHOOD WATCH
1006 De Garmo Drive
Los Angeles, California 90063
December 15, 1998 .
Larry De Crona, President
Superior Property Services
1415 E. McFadden Avenue, Suite D
Santa Ana, California 92705
Dear Mr. De Crona,
We would like to express our heartfelt thanks and commend you for giving up your Saturday and for
your efforts toward making the MIRACLE ON DE GARMO DRIVE happen during our Community Clean
Up Day on De Garmo Drive on. Saturday, November 14, 1998.
You were,the first person to arrive at 7:00 a.m. You took the.initiative to cut.down several trees with
a chain saw on several hillside properties. The removal of trees on the site of the demolished
basement was especially significant. Now the Sheriffs have clear visibility from the street thus
discouraging gang loitering and initiation rites. This in itself will directly deter criminal activity on this
and other properties.
Of course, we appreciate you and your staff's prompt response for graffiti removal which has been
many times over since October when we received your 1-800 number. Your staff works diligently and
completes the painting and sand blasting carefully and without disrupting the residents or flow of
traffic.
Because of your giving spirit, De Garmo Drive residents have a safer and. cleaner neighborhood of
which we can be proud. The fruits of your labor are enjoyed everyday, and we we thank God for
caring individuals like you who are willing to do for others for the common good. Mr. De Crona, your
generous contribution proved your commitment to the vision of transforming East Los Angeles into the
best place to live. ,
Looking forward to working with you in the future
Gratefully,
Est er FRogAuezlo'ckaptain
De Garmo Drive Neighborhood Watch Program
c: Gloria .Molina, Supervisor St. District
COMMUNITY GANG REDUCTION PROJECT, INC.
4530 E. Cesar Chavez Ave., Los Angeles, CA 90022 PHONE (213) 261-15M
July 27,1998
Mr. Larry Decrona, President
Superior Property Services
1415 E. McFadden Ave., Suite D
Santa Ana, CA 92705
RE: Graffiti Abatement Program
Dear Mr. DeCrona:
The Boardof Directors of the Community Gang Reduction Project, Inc., have decided that due
to our current schedule, we are unable at this time to take on an -additional project. However,
we are grateful for the opportunity of both meeting with you and learning about your program.
We believe your company has been very effective in reducing the graffiti problem in our
community.
Although we are unable to assist you at this time, we appreciate your consideration of our
organization. We hope for a future collaboration with your company in its efforts to combat
graffiti in our community. Please feel free to contact us at (213) 261-1555.
Sincerely,
Dan Atmaraz
President
Can 0r1 c.res
G dreris 5ervices
October 4, 2000
Larry DeCrona
Superior Property Services
1415. E. McFadden Avenue, Suite D
Santa Ana, CA 92705
Dear Larry:
We cannot thank you enoughl Not only did you and your staff see that we
had freshly painted and attractive cottages for the abused children we serve and the
big 20 Year Celebration we put on on September 24, but you gave us a special price,
did extra work, and saw that it was all done in time for our celebration. On behalf of
the children, staff, and Board of Directors" of Canyon Acres Children's Services, we
want to express our deep appreciation for you "going the extra mile" to help Canyon
Acres and the children. Both here and as part of the earlier Friends of IREM work
project on the Ranch House, you have been a terrific friend. Thank you so very much
for your kindness and generosityl
It is organizations like yours that have significantly contributed over the .last 20
years to the top quality residential care and mental health treatment we have been
able to provide Orange County's most severely abused and emotionally troubled
children. We are exceedingly grateful for your contributions.
Sincerely,
Clete J. Menke, MS Diane E. Wright, JD, .MSW
Executive Director Director of Development
LOA_Ay V IA�
zaj ooum wuiniana unve, Ananeim, GA • N.U. Box 68021, Anaheim, CA 92817 1 (714) 998-3272 1 Fax: (714) 282-2801
E-mail: canyonacres@,msn.com / Website:.www.canyonacres.org
•
� sheriffs i�e�xrtment �enirc�unrtera
4700 Namann NaufebaO
untereg'Pttrk, Talifornia 91754- 2169
LEROY D. BACA. SHERIFF
(323) 264-4151
March 29, 1999
Superior Property Service
Mr. Larry DeCrona
1415 East McFadden Avenue, Suite D
Santa Ana, California 92705
Dear Mr. DeCrona:
I would like to take this opportunity to extend our appreciation and thanks for your efforts and support.
The East Los Angeles Sheriffs Station "VIDA ".program has had a close working relationship with you
in a j oint effort to keep the city free of the unsightly graffiti. Not only do you keep the new graffiti offthe
buildings and walls, but you do this at a great risk to your employees. I recall our units going into the field
in order to provide security for your crews, because of gang threats and attempts to stop you in your effort
to -remove the unsightly graffiti. ,
You have worked closely with the'TMA' program in providing tools and materials so that the young boys
and girls can also remove the graffiti they help to put on the walls of our city. You take the time to help
teach them how to properly paint walls and how to paint vines, which is an excellent deterrent for future
graffiti. `
We sincerely hope that our working relationship and j oint effort to keep East Los Angeles graffiti freewill
continue for years to come.
Sincerely,
LEROY D. BACA, SHERIFF
Thomas P. Angel, Captain
East Los Angeles Station
57 7radivron of C5e.ru.ice
RIVERSIDE COUNTY TRANSPORTATION COMMISSION
March 24, 1999
To Whom It May Concern:
Since the last quarter of fiscal year 1998 The Riverside County Transportation
Commission (RCTC) has contracted with Superior Property Services (Superior) to
provide graffiti removal for the four (4) Metrolink Stations in Riverside County and for
several miles of sound wall projects on the 91 freeway.
Superior provides the personnel, supplies and equipment necessary to expeditiously
respond to RCTC's request for graffiti removal. Superior has demonstrated a quality
of performance as well as an ability to respond promptly to the needs of this agency.
Based on experience I would gladly recommend Superior Property Services for an
agency comparable to RCTC. If you have further questions or wish to discuss
Superior's performance further, feel free to call me.
Sincerely,
Claudia Chase, Property Agent
Riverside County Transportation Commission
/cc
3560 University Avenue, Suite 100 • Riverside, California 92501
(909) 787-7141 • FAX (909) 787-7920
Bryan Speegle, Director
CO UNT Y OF ORANGE 300 N. Flower Street,CA
cc)Santa Ana, CA
P.O. Box 4048
Santa Ana, CA 92702-4048
O�z OVL t� RESOURCES & DEVELOPMENTIVMANAGEMENT DEPARTMENT
Telephone: (714) 834-2300
. Pax: (714) 834-5198
March 3, 2006
Superior Property Service
Larry DeCrona .
1415 E. McFadden Suite D
Santa Ana, Ca. 92705
To Whom It May Concern:
This is a letter of reference for Superior Property Service.
This company has been doing graffiti removal, painting and steam cleaning for various County of
Orange facilities for the past five and half years.
The company has performed in a satisfactory manner.
If you have any questions. regarding Superior Property Service, please do not hesitate to give me a
call at 714-567-7750.
Sincerely,
Orman Hamaker
Contract Services Supervisor
FACILITIES OPERATIONS
1143 East Fruit Street
Santa Ana, CA 92701-4204
TELEPHONE: (714) 567-7744
FAX: (714)567-7721
0
03/09/2006 10:41 909-4581500
LAND USE SERVICES DEPARTMENT
�" GODL ENFORCEMENT DIVISION
2315 S. MOUNTAIN AVENUE, STE E, ONTARIO, CA 91764
(909) 458-190 • Fox (909) 46&1500
March 9, 2006
To Whom It May Concern,
RE: Superior Property Services Inc:
SB CTY AG WGTS MSRS
PAGE 02
COUNTY OF SAN 13IRNARDINO
PUBLIC AND SUPPORT
SERVICES GROUP
MICHAEL E. NAYS
Director
I confirm that I have dealt with Superior Property Services Inc. since 2004, during which time they have
provided San Bernardino County Code Enforcement graffiti removal services for the 2nd and 4th Supervisotial
Districts. They have always responded to our requests for service in a timely manner and have provided
excellent quality work. Their employees have been easy to work with and are always easily accessible to our
staff. Their work has been a Major factor in helping us provide the residents of San Bemardino County a better
quality of life.
I can confidently recommend Superior Property Services Inc_ as a solid and reliable graffiti abatement
contractor.
Sincerely,
IGNACIO NUNEZ
CODE ENFORCEMENT OFFICER III
SAN BERNARDINO COUNTY CODE ENFORCEMENT
MARK UFF919
County Administrative Officer
NORMAN A. KANOLD
Assistant County
AdministratUt
Ptiuric $nd Support
&)rvicps Group
Board or Supervisors
BILL POSTMUS, Vice Chair ....... First District DENNIS NANSBERGER , . , ......... Third District
PAU4 BIANE .......... ...Second Distr1% GARY C, OVITTS.. . ...:.......... Fourth Di8tr{pt
JOSIE GOWALES .............Fifth District
•
Los Angeles River Cleanup
La Gran Limpleza
A)ar#22ndand 2fth, 1999
May 5, 1999
Larry DeCrona & Ronald Bruneck
1415 E. McFadden Ave
Suite D
Santa Ana, Ca 92705
Dear Larry.& Ron:
On behalf of Friends of the Los Angeles River and myself, thank you for being so
helpful with the 10th Annual Great Los Angeles River Clean-up. I couldn't have done
it without your chipping in when I most needed it. I am so grateful for your help in
picking up the water, in helping us with Long Beach and in returning the tables to Jill.
Your generosity, is inspiring and appreciated.
We estimate that over 2,000 volunteers came down to our combined 10 sites to help
remove nearly 35 tons of debris from the River. We had a large student and youth
participation this year, which is terrific, as they created new relationships with the
River and came to understand FoLAR's River revitalization efforts.
If you have any suggestions or comments regarding your experience please call me
at 818-343-4325 or Melanie Winter at FoLAR 323-223-0586.
Thank you -again. Your group made our day go smoothly and weare grateful for your
efforts. I hope you will pass on the kudos to. your teams.
Sincerely,
4--frarbara, Gonzalez
Event Coordinator
Cleanup address:
17127 Vose Street
Van Nuys, CA 91406
878-343-4325 hotline&fax
SOnTheMove@earthlink.net
LAND USE SERVICES DEPARTMENT
forth Arrowhead Avenue • San Bernardino, CA 92415-0187
(9u9) 387-4141 - Fax (909) 387-4288
hUp://www.sbcounty.govAanduseservices
March 7, 2006
To Whom It May Concern:
COUNTY OF SAN BERNARDINO
PUBLIC AND SUPPORT SERVICES GROUP
MICHAEL E. HAYS
Director
Since October 2004, the County of San Bernardino Land Use Services Department - Code
Enforcement Division has contracted with Superior Property Services to provide graffiti removal
in the unincorporated CDBG qualified areas of the Second Supervisorial District.
Superior Property Services has provided the personnel, supplies, and equipment necessary to
respond to the County's complaints in this area. They have worked hard to provide the requested
services and meet the required response time frames.
Based on this experience I would recommend .Superior Property Services for graffiti removal
services. If you have further questions or wish to discuss Superior's performance, feel free to call
me (909-387-4148).
Sincerely, .
Ruth . Rice, Administrative Supervisor II
County of San Bernardino
Land Use Services Department
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