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01-15-2008 - Graffiti Abatement Contract ReviewC� (wf West Covina Memorandum TO: Andrew G. Pasmant, City Manager and City Council FROM: Steven L. Samaniego, Director Environmental Management Department AGENDA ITEM NO. G-1 DATE: January 15, 2008 SUBJECT: GRAFFITI ABATEMENT CONTRACT REVIEW RECOMMENDATION: It is recommended that the City Council keep the current contractor and receive and file this report. DISCUSSION: At its regular meeting on December 18, 2007, the City Council requested staff to table this item until the January 15, 2008, meeting. The City Council also authorized staff to spend $25,000 for interim enhancements to address the City's graffiti concerns. Staff and the graffiti contractor, Superior Property Services, Inc., both took immediate action. City Maintenance staff worked 63.5 additional hours to abate graffiti in parks, bus shelters, and City right-of-ways. They plan to rent a tower truck to address some areas such as overpasses, light standards, high signs, etc. Additionally, City volunteer Glenn Kennedy reports abating over 150 tags and painting a total of 8,915 sq. feet. Superior Property Services staggered its crews to enhance Saturday coverage and periodically added a fourth truck to catch up following the holidays and a rain day. They are working to identify and correct mismatched walls as time permits, and have scheduled a training meeting for their crews with the paint supplier to improve their ability to match existing paint colors. A summary of the key contract terms is provided on Attachment A. Additionally, a survey of graffiti abatement programs from surrounding cities is provided on Attachment B. Finally, a memo from Police Chief Frank Wills describing the West Covina Police Department's graffiti prevention programs is provided on Attachment C. The City's graffiti abatement contract with Superior Property Services, Inc. began on January 1, 2007. The contract amount is based upon per site costs, spread between public and private property, with a total monthly cost not to exceed $11,340 per month or $136,080 first year (75.52% or $102,767 being General Fund) with a 3.5% annual cost of living increase thereafter. The current graffiti abatement contract is provided as Attachment D. The contractor reported removing 20,169 sites in 2007. This is 60% more than the 12,563 sites reported as abated in 2006. For 2007, the Environmental Management Department received 884 graffiti complaints, or an average of 74 per month. This is a 27.4% increase over the 694 complaints received in 2006. ALTERNATIVES: 1. Receive and file this report (keep the current contractor) 2. Direct staff to prepare a Request for Proposal for new city-wide contractual services.* *It is estimated at that a new contract could cost at least $240,000 per year, subject to competitive bidding. It would also include key changes such as: specific paint grade to be used, improved response time, number of required crews, etc. r , 3. Upgrade the current contract to include two (2) additional crews (for a total of 4 crews), trucks, and supplies as recommended by the Contractor. The Contractor has stated that in order to meet the needs and demands of the City, he would need to add two (2) additional crews, trucks, and supplies at a cost of $6,100 per. crew per month to the current contract. The revised contract cost would be $23,936.90 per month or $287,242.80 per year. The cost would be appropriated from the General Fund and CDC as follows: Type`of Fund ..' ,.T ba sc5� O General Fund $216,925.76 $224,518.15 Community Development Commission $70,317.04 $72,778.13 TOTAL ANNUAL COST: $287,242.80 $297,296.28 4. Approve the creation of a City -staffed in-house Graffiti Abatement Program. This would establish an in-house graffiti abatement program operated by the Maintenance Division of the Public Works Department. Past contractors have used 2-3 one-man crews for the City's public and .private graffiti abatement program. If the City implements an in-house program, the Public Works Director recommends three (3) full-time Senior Maintenance Workers and one (1) part-time Maintenance Assistant. The Public Works Director does not recommend less than the Senior Maintenance Worker classification because of the required quality and the independent nature of the work. Additionally, the increased administrative duties of receiving graffiti hotline calls, creating work orders, and responding to public complaints would require a minimum of one (1) part-time office staff. Establishing the program could require a minimum sixty (60) day transition period to reach full -service levels and existing staff could be used during this time. Staff would conduct recruitments to fill the Office Assistant II and Maintenance worker positions. The initial program expenditures would be: In,.House Pro ram Com orients„ ka l AYear �„ Ongoin 3 Senior Maintenance Workers (Full-time) $206,529.98 $214,798.14 1 Maintenance Assistant Limited Services) $17,632.00 $17,632.00 1 Office Assistant II. (Part-time) $29,145.83 $29,551.96 Personnel Cost: -$253,307.81 $261,982.10 2 Additional Used Pick -Up Trucks $29,400.00 $5,400.00 1 Additional Paint Sprayer $4,000.00 $0.00 1 Additional High -Temp. Pressure Washer $6,500.00 $0.00 Miscellaneous Equipment/Supplies $4,600.00 $4,600.00 Paint $50,000.00 $50,000.00 Equipment/Supplies Cost:1 $94,500.00 1 $60,000.00 TOTAL IN-HOUSE PROGRAM COST $347,807.81 1 j $321,982.10 The in-house -program cost would be appropriated from the General. Fund ($262,664.45 first year) and CDC as follows: Ty""""e of Fund st a � X._. r Ori one . i�.<, ,�._,.... General Fund $262,664.45 $243,160.88 Community Development Commission $85,143.36 $78,821.22 TOTAL ANNUAL COST: $347,807.81 $321,982.10 5. Approve the creation of a hybrid in-house/contractual graffiti abatement program. This would split the project between in-house and contractual services. If this option were chosen, the Public Works Director would recommend that City crews abate graffiti in City Parks and on. City traffic signs. The contractor would continue to provide graffiti abatement services for all other property within the City. This transition could occur in . less than thirty (30) days.. The hybrid program costs would be: • 1 Senior Maintenance Workers (Salary and Benefits $68,843.33 $71,597.06 Personnel Cost: $68,843.33 $71,597.06 Miscellaneous Equipment/Supplies $1,150.00 $1,150.00 Paint $10,000.00 $10,000.00 Equipment/Supplies Cost: $11,150.00 $11,150.00 City -portion: $79,993.33 $82,747.06 plus Current Contract -portion: $140,842.80 $145,772.29 TOTAL HYBRID PROGRAM COST $220,836.13 $228,519.35 The total program cost (city -portion + contract portion) for the hybrid program would be appropriated from the General Fund ($166,775.44 first year) and CDC as follows: ..T eofbFund. General Fund $166,775.44 $172,577.81 Community Development Commission $54,060.69 $55,941.54 TOTAL ANNUAL COST $220,836.13 $228,519.35 FISCAL IMPACT: The fiscal impact is dependent upon City Council's direction. The impact on the General Fund portion (75.52%) for each option would be: Option 1" Year Gen. Fund 1" Year TOTAL Ongoing Gen. Fund Ongoing TOTAL 1. Receive and file $106,364.48 $136,080.00 $110,087.23 $136,080.00 2. New RFP* $181,248.00 $240,000.00 $187,591.68 $240,000.00 3. Upgrade the contract $216,925.76 $287,242.80 $224,518.15 $297,296.28 4. In-house program $262,664.45 1 $347,807.81 $243,160.88 $321,982.10 5. Hybrid program $166,775.44 1 $220,836.13 $172,577.81 $228,519.35 *Estimate; subject to competitive bidding Attachments: A — Key Contract Terms and Requirements B — Graffiti Abatement Survey of Surrounding Cities C — Memo from Police Chief Frank Wills D — Graffiti Abatement Contract P er pared by Reviewed/Approved by: Clay J. Curtin Steven L. Samaniego Management Analyst Reviewed by: Public orks Environmental Management Director rf Cs - CDC Finance ATTACHMENT A Key terms of the current contract with Superior Property Services, Inc. (effective Jan. 1, 2007): ■ "Graffiti site" shall mean any graffiti within the City as defined by the West Covina Municipal Code (§ 15-98). ■ The monthly cost shall not exceed $11,340 per month ($10,200 public property / $1,140 private property). ■ The response time of 24-48 hours, and not more than 48 hours, shall be the obligation of the Contractor. ■ All paint used to cover existing painted surfaces shall be compatible with the underlying paint and be of equal or greater quality. Paint color and quality matching shall be Satisfactory. ■ To promote uniformity, painted walls with obvious adjacent patchwork or graffiti within 3-5 feet of each other shall be painted. over with a matching color. ■ If a delay beyond the control of the Contractor in responding and abating graffiti is encountered, a time extension mutually agreed upon in writing by the City and the Contractor may be granted. The Contractor shall present documentation Satisfactory to the City to substantiate any request for extension of the response time. ■ The "City Property Graffiti Matrix" lists sites within the City that are known to require routine removal of graffiti. It is imperative that all locations on said document are inspected and thoroughly abated of graffiti on the frequency basis listed, regardless of phone call or other reports. ■ This Contract shall be for a three (3) year period. Upon mutual agreement of the City and the Contractor, this Contract may be renewed or extended on an annual basis as best meets the needs of the City. ■ The Contract may be cancelled without cause by either party upon thirty (30) days written notice. . ■ As specified in such notice as received, the Contractor shall cease all work under this Contract. In the event of suspension or termination, the City shall pay the Contractor the total value of the Services of the Contractor to the final date of termination. ■ Upon termination or expiration of this contract, the Contractor shall continue to provide interim service to the City on a month -to -month basis as requested to meet the City's needs. ■ If the Contractor defaults in the performance of any of the terms or conditions of this Contract, it shall then have ten (10) days after services upon it of written notice of such default in which to cure the default by rendering a Satisfactory performance. In the event that the Contractor fails to cure its default within such period, the City shall have the right to terminate this Contract without further notice and without prejudice to any other remedy to which it may be entitled at law, in equity, or under this Contract. ATTACHMENT B Survey of Surrounding Cities' Graffiti Abatement Programs Azusa Contract / going to in-house $125,000 1-2 staff 24-48 hours Baldwin Park In-house $406,000 3 Full-time and 2 part-time staff 24-48 hours Covina Contract $88,710 1-2 staff 72 hours Diamond Bar Contract $81,900 1-2 staff 24 hours El Monte In-house $170,000 1 Full-time and 1 part-time staff 24-48 hours Glendora In-house $35,000 2 Part-time staff 24 hours Montebello Hybrid $500,000 6 Full-time contract and 2 City staff 72 hours Monterey Park Contract $196,500 1-2 staff 24-48 hours Norwalk In-house $365,000 4 Full-time and 2 part-time staff 24-48 hours San Gabriel Hybrid $44,553 1-2 Part-time City staff and 1 contract staff 24 hours Walnut In-house $75,000 1 Full-time staff 24 hours West Covina Contract $136,080 2 crew members and 1 working supervisor 24-48 hours Pomona Hybrid $1,133,000 9 Full-time City staff and additional contractor staff to supplement 24 hours :t x • Attachment C CITY OF WEST COVINA-Memorandum Police Department TO ANDREW G. PASMANT, CITY MANAGER FROM FRANK J. WILLS, CHIEF OF POLICE DATE JANUARY 8, 2008 SUBJECT : ATTACHMENT "C" — GRAFFITI UPDATE The Police Department continued a multi -faceted approach to graffiti prevention and enforcement in 2007. The Department continually reviews available technology and trends within law enforcement to provide the highest level of service to the community. During the year, two new technologies were used to combat graffiti and a new program was implemented to encourage public reporting. The Department participates in monthly graffiti meetings with other city departments to coordinate and communicate efforts throughout the city. The Department understands the impact that graffiti has in our community and treats it with corresponding intensity. Statistical summaries on the amount of graffiti activity in the city are difficult to authenticate and some of the rise in reported graffiti might be the result of several factors including increased public awareness and reporting. It is important to note that these statistics were compiled from three different contractors (Superior Property Services, Boys and Girls Club of S.G.V. and Urban Graffiti) and differences in their reporting methods may not provide a direct comparison. According to the information provided by city graffiti contractors, there has been a 60% increase in graffiti sites cleaned -up in 2007 compared to 2006. Our full time Graffiti Abatement Team members estimate a slight decrease in graffiti activity in 2007 compared to 2006 based upon their observations. Please see listed bullet points for key components of the Department's graffiti program: Graffiti Abatement Team (G.A.T.) — A four officer team dedicated to the prevention and enforcement of graffiti related problems. In 2007, the team made a total of 209 graffiti related arrests (122 juvenile and 87 adult) with over a ninety-five percent conviction rate. The court requires restitution upon conviction. The team conducted several hundred targeted enforcement patrols, three community presentations and one Departmental training on graffiti. Effective January 2008, the team will provide expanded six day a week coverage. • Park and Commercial Enforcement Team (P.A.C.T.) — A four officer team dedicated to enforcement of all laws at parks and commercial areas. Although not specifically assigned to graffiti, their high visibility in graffiti targeted areas • contributes a strong deterrent effect. The team is currently staffed with two positions pending additional hires. F1ashCam surveillance cameras- The Police Department purchased two motion - activated surveillance cameras for the purpose of graffiti deterrence in 2007. The cameras flash a bright strobe light, take a digital picture of the offender and play a pre- recorded message. The cameras have been deployed at two locations and shown great success in deterrence. • TagBak sprinkler system - A motion -activated, high pressure sprinkler system was installed at Cortez Park in the area of the grandstand in 2007. This system has been very effective in deterring graffiti in a specific area. • Graffiti Reward Program — The Police Department implemented a reward program in May of 2007. The informant is paid $100 for information resulting in the arrest of a graffiti tagger. The informant may remain anonymous and still receive the award. To date, the Department has paid out twenty-five rewards. • Zero -tolerance patrol — The Police Department's zero -tolerance program promotes strict enforcement of graffiti laws by the patrol division and specialized teams. • Gang Resistance Education and Training Summer Program (G.R.E.A.T.) — Graffiti Abatement Team officers participated in both sessions of the G.R.E.A.T. Summer Program reaching approximately sixty students. The officers spoke on vandalism laws and promoted a graffiti -free community. This is an extension of the gang and graffiti education provided during the regular school year to 4I' and 7`h grade students by officers assigned to the G.R.E.A.T. Program. Attachment D CITY OF WEST COVINA SUPERIOR PROPERTY SERVICES,.INC. GRAFFITI ABATEMENT SERVICES CONTRACT DATED Januaryl,2007 TABLE OF CONTENTS ARTICLE I. DEFINITIONS ' ARTICLE II. SCOPE OF SERVICES ARTICLE.III. OPERATIONAL STANDARDS ARTICLE IV. INSPECTIONS AND MONITORING, ARTICLE V. MONTHLY REPORT ARTICLE VI. COMPENSATION AND METHOD OF PAYMENT ARTICLE VII. TERM OF CONTRACT ARTICLE VIII. SUSPENSION, TERMINATION, OR ABANDONMENT OF PROJECT ARTICLE IX BREACH OF CONTRACT ARTICLE X. BANKRUPTCY ARTICLE XI. INDEPENDENT CONTRACTOR ARTICLE XII. LEGAL RESPONSIBILITIES ARTICLE XIII. NOTICE ARTICLE XIV. ASSIGNMENT ARTICLE XV. INSURANCE ARTICLE XVI. ATTORNEY'S FEES ARTICLE XVII. INDEMNIFICATION CLAUSE ARTICLE XVIII. ENTIRE AGREEMENT ARTICLE XIX. AMENDMENT(S) ARTICLE XX. EFFECTIVE DATE AND NUMBER OF COPIES ARTICLE XXI. NO CONTINUING WAIVER Page 2of19 GRAFFITI ABATEMENT SERVICES CONTRACT This CONTRACT FOR GRAFFITI ABATEMENT SERVICES (The "Contract" or the "Terms and Conditions of Service") is made and entered into as of the 1st day of January 2007, by and between the City of West Covina, California ("City"), a municipal corporation organized and existing under the general laws of the State of California, and Superior Property Services, Inc. (together with its successors and permitted assigns, "Contractor"), a California corporation, said entities collectively referred to hereinafter as "Parties". WITNESSETH: WHEREAS, the City has determined to remove the blight of graffiti from all structures, walls, and surfaces, including bridges, utility poles, and other structures on private and City - owned property within its boundaries, hereinafter referred to as "Project"; and WHEREAS, graffiti is defined in the West Covina Municipal Code (§ 15-98); and WHEREAS, Pursuant to City of West Covina Purchasing Specification 0806-C, the City requested competitive proposals for graffiti abatement services, and the Contractor submitted a proposal hereto. The general principles, terms, and conditions contained in the City's proposal are to be incorporated into this Contract; and WHEREAS, the City and Contractor have discussed the scope of services and agreed that these Terms and Conditions of Service contained herein shall govern the Project hereinafter described; and WHEREAS, the Contractor has the necessary skills, qualifications, and other licenses required by law to perform the services required under this Contract in connection with said Project; and WHEREAS, the City Council at a regular meeting held on the 5th day of December, 2006, authorized the Environmental Management Director and the City Clerk to execute this Contract; NOW, THEREFORE, it is hereby agreed by and between Parties that: Page 3 of 19 ARTICLE I. DEFINITIONS The following terms included in this Contract shall be defined as follows: 1.1 "Contractor" shall mean Superior Property Services, Inc., a California corporation, located at 1415 E. McFadden Ave., Suite D, Santa Ana, California, 92705. 1.2 "City" shall mean the City of West Covina, amunicipal corporation organized and existing under the general laws of the State of California, located at 1444 W. Garvey Avenue South, West Covina, California, 91790, and as represented by the Environmental Management Director, or his designee. 1.3 "City Council" shall mean the City Council of the City of West Covina. 1.4 "Services" shall mean services to be performed by the Contractor pursuant to this Contract. 1.5 "Satisfactory" shall mean satisfactory in the judgment of the Environmental Management Director, or his designee, of the City of West Covina. 1.6 "Special Services" shall mean those special service requests made by the Environmental Management Director, or his designee, of the City of West Covina. 1.7 "Graffiti site" shall mean any graffiti within the City as defined by West Covina Municipal Code (§ 15-98), including any unauthorized inscription, symbol, design, and/or configuration of letters and/or numbers written, drawn, scribed, etched, marked, painted, stained, stuck on or adhered by any means whatsoever, to any surface whether publicly or privately owned, including but not limited to, trees, signs, mailboxes, poles, fixtures, utility boxes, trash containers, walls, windows, roofs, paths, fences, walks, streets or pavement, under/overpasses, tunnels, bridges, trestles, drainage facilities, buildings and/or the interior or exterior of any other structure or surface; which is not specifically excluded from this Contract. Page 4 of 19 i a� 1.8 "City Traffic Signs" shall mean those signs defined by the Manual of Uniform Traffic Control Devices and as determined by the City Engineer.. This is not meant to exclude the post or mounting of any sign. 1.9 "Response Time" shall mean the period from when graffiti is reported, to the hotline or Contractor, and until said graffiti is thoroughly abated, as deemed Satisfactory. 1.10 "City Property Graffiti Matrix" shall mean that document attached hereto as Exhibit "A", which lists sites within the City that are known to require routine removal of ' ty q graffiti. This document shows the City's minimum requirement for graffiti abatement response to these locations. It is imperative that all locations listed on said document are inspected and thoroughly abated of graffiti on the frequency basis listed, regardless of phone call or other reports. ARTICLE II. SCOPE OF SERVICE 2.1 Graffiti Abatement Sites Potential graffiti site locations include ALL public, private, and commercial property within the city limits of the City of West Covina including those listed in the "City Property Graffiti Matrix," and others, including but not limited to, such areas as roofs, alleys, paseos, remote areas of City parks, etc. This would include graffiti sites within i City limits that may need to be accessed from private, public, commercial, County - owned, unincorporated, or any other property. (a) Exceptions: i. City traffic signs ii. City facility construction sites iii. Freeway mainlines (including On and Off ramps) iv. CalTrans areas i v. Unincorporated areas vi. The inside of any Los Angeles County flood control channel (this does not exclude sites within City limits that need to be accessed from County access roads) Page 5 of 19 0 y 2.2 Graffiti Hotline Procedures and Use A 24-hour local or toll -free phone number .will be maintained by the City for receiving reports of graffiti sites needing abatement. The hotline will consist of a voicemail message system. The City reserves the right to monitor the hotline reports and to audit/monitor the timeliness of responses to hotline calls. (a) Incoming Graffiti Reports The voicemail message system will include a message from the City asking the public to provide in detail the graffiti site's address, physical/visual description, and surface upon which the graffiti is located. (b) Retrieval of Graffiti Reports It shall be the responsibility of the Contractor to retrieve messages on a timely and regular basis. The City shall furnish to the Contractor the procedure and passcode for message retrieval. 2.3 Graffiti Site Documentation The Contractor shall be required to complete and submit to the City the, following documentation of graffiti abatement sites: (a) Work Orders The Contractor shall complete a work order/log for each graffiti site. Work orders shall show the date and time the graffiti was reported. In addition, each work order/log shall show the date and time of abatement, the classification (i.e. Parks, Public, Private, etc), the name of the crew leader, the approximate square footage, the method of abatement, and a graphic description of the graffiti abated (as determined by Police Department needs). A copy of each work order/log shall be included in the Contractor's monthly report to the City. (b) Declaration of Authority and Waiver of Liability Form The Contractor shall obtain a signed Declaration of Authority and Waiver of Liability Form from the responsible party/property owner(s) before entering private property for graffiti abatement purposes. i. Exhibit `B", attached hereto, is the Declaration of Authority and Waiver of Liability Form. ii. The Contractor shall notify the Environmental Management Director immediately of any case where the responsible party/property owner(s) refuses to sign or has not responded to the Declaration of Authority and Waiver of Liability Form. These cases will be referred to the City's Community Enhancement Division for enforcement. Page 6 of 19 iii. The process of obtaining signed Declaration of Authority and Waiver of Liability Forms shall not relieve the Contractor of the response time obligation for graffiti abatement. If the Contractor believes that this process will impact their abatement response time obligation, the Contractor shall inform the City immediately in writing with an expected time frame for abatement not to exceed two (2) weeks. iv. Completed and signed copies of the Declaration of Authority and Waiver of Liability Form shall become.the sole property of the City of West Covina. 2.4 Methods for Graffiti Abatement and Rehabilitation of Graffiti Sites: Contractor shall provide continued, ongoing abatement of all graffiti sites as defined in this Contract and throughout the term of this Contract. The methods for graffiti abatement shall include use of the most updated graffiti abatement technology and abatement techniques available, or other techniques as approved by the City so as not to damage the surface of the graffiti site. Graffiti resistant sealants shall be used in high frequency graffiti locations and/or where applicable and prudent. Methods of graffiti abatement may include the following suggestions: (a) Painted Surfaces Apply adequate coats of matching color and matching quality paint to remove graffiti from painted surfaces of stucco walls, wood walls, wood fences, concrete walls, curbs, sidewalks, signs (other than City Traffic Signs), bridges, utility poles, and other structures. i. All paint used to cover exiting painted surfaces shall be compatible with the underlying paint and shall be of equal or greater quality. Paint color and quality matching shall be Satisfactory. A patchwork look is to be avoided. Mismatched paint shall be redone at no additional cost to the City. ii. To promote uniformity, painted walls with obvious adjacent patchwork or graffiti within 3-5 feet of each other shall be painted over with a matching color. Page 7 of 19 (b) Unpainted Surfaces Unpainted surfaces, including the various surfaces noted above and those not listed, shall not be painted over to remove graffiti. Abatement of graffiti from unpainted surfaces shall use the most updated graffiti abatement technology available or other techniques as approved by the City so as not to alter the unpainted surface, e.g. water blasting, solvents, sand blasting, etc. Graffiti resistant sealants shall be used in high frequency graffiti locations and/or where applicable. (c) Etched Items Etchings that can be. repaired by painting shall be completed by the Contractor (excluding glass and/or mirrors). If the Contractor is aware of irreparable etched glass and/or mirrors, it is the duty of the Contractor to report those items to the Environmental Management Director. (d) Miscellaneous Methods t If applicable and Satisfactory, and if method does not damage or alter the original surface, other abatement methods may be used. (e) Matching Paint Program To help reduce hotline calls from private property owners, a program shall be in place that shall make matching paint available to those private property owners that are frequently hit and who choose to voluntarily assist in graffiti removal. 2.5 Graffiti Abatement Response Time The response time of 24-48 hours, and not more than 48 hours, shall be the obligation of the Contractor. (a) High Priority Exceptions to Response Time The following exceptions would supersede all others in order or priority, and require graffiti site abatement immediately on the same day the call is received or within 24 hours: i. Obscenity ii. Racial slurs iii. Pornographic content iv. The targeting of a specific individual in retaliation v. Special City Request Page 8of19 (b) Delays in Response Time If a delay beyond the control of the Contractor in responding and abating graffiti is encountered, a time extension mutually agreed upon in writing by the City and the Contractor may be . granted. The Contractor shall present documentation Satisfactory,to the City to substantiate any request for an extension of the response time. (c) Non -call Abatement in Route The City believes that abating graffiti along the route, in the field, and/or as observed by the Contractor during the normal course of Service is advantageous to all Parties and is encouraged. However, minimum response times to all graffiti remain applicable and are still the responsibility of the Contractor. 2.6 Special Service Requests From time to time, the City will make special service requests. A Special Service Request may include: (a) High Priority/Emergency-Abatement Graffiti sites which require the immediate abatement of graffiti and may require overtime and/or weekend abatement. (b) Painting of Entire Surfaces ,In the event the City should request the painting over of entire wall * surfaces, light posts, or other surfaces, the Contractor shall provide to the City an estimate of the costs of such services prior to the work being authorized by the City and commenced by the Contractor. 2.7 Scope of Work Modifications Modifications to the scope of work may occur during the term of the contract. Any change in the scope of work resulting in additional compensation shall be in writing and approved as an.amendment to this Contract prior to implementation. The City.reserves the right to modify the levels of . services, type of service, and other factors which the City deems necessary to meet its purposes, through negotiation with the Contractor. Additional fees resulting from any such additional services shall be based upon the Contractor's standard rates and paid to the Contractor as agreed upon in writing by both parties. Page 9 of 19 ARTICLE III. GRAFFITI ABATEMENT OPERATIONAL STANDARDS 3.1 Operational Standards Parties 'agree that subsequent to the execution of this Contract, the City shall provide to the Contractor a list of operational standards to be implemented and .followed by Contractor. These standards shall then be attached hereto as Exhibif'C. Any operational standards that change the scope of the Project would be subject to section 2.7 Scope of Work Modifications. 3.2 Complete and Satisfactory Abatement The graffiti abatement operational standard level of compliance must be Satisfactory and will be evaluated as follows: (a) Graffiti site and/or traces shall no longer be visible after abatement. (b) Paint . shall match as close as possible to the color and quality of the surrounding surface. No overspray, 'paint spills, supplies, or equipment shall remain. (c) The entire work area shall be placed in a' neat and orderly condition before the work will be considered complete. (d) Debris and other excess material originating from the graffiti abatement process'shall be removed from the site. (e) Disposal of all combustible and non-combustible materials; debris, rubbish, or litter generated by the Contractor shall be the responsibility of and completed by the Contractor. 3.3 Professionalism All work performed by Contractor personnel shall be performed in a professional and courteous manner with adequate crew, supervisors, industry knowledge, training and licenses. (a) Inappropriate Behavior Discourtesy, rudeness, or the use of profanity will not be tolerated, and shall be grounds for immediate removal of the offending employee from performing work under this Contract. The City reserves the right to request the removal of,any employee who is deemed unacceptable for any reason. (b) Personnel Contractor shall assign an adequate number of qualified and trained personnel to perform the work described in this Contract. An up-to-date list of such personnel shall be maintained and provided to the City during the term of this Contract. All personnel assigned to perform work on this Project shall be physically capable of performing all duties as assigned, and shall present a professional appearance that is practical to this type of work. (c) Supervision The Contractor shall provide on -site, supervisory personnel of a high professional caliber. All Contractor crewmembers shall have a working knowledge of the English language. The supervisory personnel shall conduct, at minimum, monthly inspections to determine that work .is being performed in accordance with the highest standards for graffiti abatement and within acceptable timeframes. Said supervisor shall have the authority to respond immediately to situations upon Special City Request. (d) Vehicles and Equipment Vehicles and equipment used at graffiti abatement sites shall be presentable, and Satisfactory. Contractor's name, license number, and the City's Graffiti Hotline number, shall be present on all vehicles used for this Project and be visible from a distance of twenty (20) yards. (e) Industry Knowledge, Training, and Licenses Contractor shall use the most updated graffiti abatement technology available, and other techniques within its abilities as deemed Satisfactory, to complete this Project. The Contractor shall continually seek and maintain knowledge of advances within industry as they become available. The Contractor shall advise the City of such advances. The Contractor shall provide the City with copies of any professional licenses, including the Contractor's California State Contractor's license number, certificates and/or special training obtained/held by the Contractor or its employees. ARTICLE IV. INSPECTIONS AND MONITORING 4.1 The City reserves the right to make all final determinations as to whether the Services provided by the Contractor are Satisfactory in accordance with this Contract. In the event that these Services are deemed less than Satisfactory, the Contractor shall be required to rectify the situation at no cost to the City. Said service shall be performed without interruption to the regularly scheduled abatement service, order of abatement, or response time. Page 11 of 19 4.2 The City reserves the right to monitor the calls and messages received by the hotline message system as outlined in Article 11. Section 2.2. This may include tracking the time such calls are made and messages are retrieved from the voicemail message system, including the time of Satisfactory abatement of such calls. This may include the inspection of graffiti sites, the observation of graffiti abatement by Contractor employees, and the evaluation of the Contractor's Services as. to Satisfactory completion in a timely manner. ARTICLE V. MONTHLY REPORT 5.1 A detailed summary of activity shall be electronically submitted and mailed every month by the Contractor to the City as a monthly report. All labor costs, materials, supplies, and administrative time shall be included and reported as a per graffiti site charge on the. monthly invoice (in accordance with purchasing specification 0806-C) and attached to the monthly report. 5.2 This monthly report will be used by the City to monitor the contract, evaluate the Project, and as necessary for the City's purposes. An example of the monthly report is attached. This monthly report shall include the following information: (a) The number, reporting method (i.e. hotline, non -call in route, special service request), and classification (i.e. Park, Private, Public, etc.) of sites during the month (b) The number of and abatement method of completed sites during the month (c) The location and classification of graffiti sites (i.e. address, cross streets, park, private), approximate square feet per site and total monthly square footage, average response time for the month, and, service complaints received for the month. ARTICLE VI. COMPENSATION AND METHOD OF PAYMENT 6.1 For performance of such Services, the City shall pay the Contractor an amount of money not exceeding the sum of $9.56 per graffiti site on public property or for property visible from the public right of way, regardless of size, to a maximum of $10,200 per month, whichever is less. In addition, the City shall pay the Contractor an amount of money not exceeding the sum of $14.25 per graffiti. site on private property not visible from the public right of way, regardless of size, to a maximum of $1,140.00 per month, whichever is less. Should demand be greater than these maximum limits per month, the Contractor will provide the additional graffiti site abatements for no additional cost. Said funds shall be paid according to the following procedure: On or about the last day of the calendar month, the Contractor shall submit to the City an invoice for the Contractor's expenses Page 12 of 19 incurred during said calendar month. Said invoice shall give the total of said expenses and shall also itemize the same in detail conforming to Article V. of this Contract. The Environmental Management Director shall review and approve said invoice prior to payment. 6.2 After timely receipt of each invoice and approval by the Environmental Management Director, the City will draw a warrant in favor of the Contractor for the Total of said monthly expenses and forward the same to the Contractor. ARTICLE VII. TERM OF CONTRACT 7.1 This Contract shall be for a three (3) year period. Upon mutual agreement of the City and the Contractor, this Contract may be renewed or extended on an annual or month -to - month basis as best meets the needs of the City. The Contract may be cancelled without cause by either party after the ninety (90) day start-up period and upon thirty (30) days written notice as provided in Article XIH of this Contract. ARTICLE VIII. SUSPENSION, TERMINATION, OR ABANDONMENT OF PROJECT 8.1 This Contract shall include a ninety (90) day start-up period to allow the Contractor time to attain proper staffing and equipment. The Contractor shall demonstrate performance improvements in response time, color matching, and communication throughout the duration of this ninety (90) day start-up period. The Contract may be terminated by the City without cause and effective after the ninety (90) day start-up period with thirty (30) days written notice. If at any time, the City determines to suspend indefinitely, terminate, or abandon the Project and shall require the Contractor to suspend indefinitely, terminate, or abandon the performances of its Services, the City may suspend, terminate, or abandon this Contract by giving the Contractor at least thirty (30) days prior written notice except where otherwise provided herein. As specified in such notice as received, the Contractor shall cease all work under this Contract. In the event of suspension or termination, the City shall pay the Contractor the total value of the Services of the Contractor to the final date of termination. This sum of money shall be due and payable within thirty-five (35) days after notice has been given to the Contractor of said suspension, termination, or abandonment of this Contract. Upon termination or expiration of this contract, the Contractor shall continue to provide interim service to the City on a month -to -month basis as requested to meet the City's needs. 8.2 If the City determines that a part of the work involved in the Project shall be suspended, terminated, or abandoned, such suspension, termination, or abandonment of a portion of the Project shall not make void or invalidate this Contract. Page 13 of 19 • ARTICLEJX.. BREACH OF CONTRACT 9.1 If the Contractor defaults in the performance of any of the terms or conditions of this Contract, it shall then have ten (10) days after services upon it of written notice of such default in which to .cure the default by rendering a. Satisfactory performance. In the event "that the Contractor fails to cure its default within such period, the City shall have the right to terminate this Contract without further notice and without prejudice to any other remedy to which it may be entitled at law, in equity, or under this Contract. ARTICLE X. BANKRUPTCY 10.1 This Contract may be terminated by the City at its option and without prejudice to any other remedy to which it may be entitled. either at law, in equity, or under this Contract by serving written notice of termination on the Contractor if the latter should: (a) Be judged a bankrupt; (b) Become insolvent or have a receiver of its assets or property .appointed because of insolvency; (c) Make a general assignment for the benefit of creditors; (d) Default in the performance of any obligation or, payment of any indebtedness under this Contract; (e) Suffer any judgment against it to remain unsatisfied or unbound of record for thirty (30) days or longer; or (f) Institute or suffer to be instituted any procedures for reorganization or rearrangement of its affairs. ARTICLE XI. INDEPENDENT CONTRACTOR 11.1 The Contractor is and shall at all times remain as to the City a wholly independent operating agency. Neither the City nor any of its agents shall have control over the conduct of the Contractor or any of the Contractor's employees, except as herein set forth. The Contractor shall not at any time or in any manner, represent that it or any of its agents or. employees are in any manner agents of employees of the City. Page 14 of 19 0 ARTICLE XII. LEGAL RESPONSIBILITIES 12.1 The Contractor shall keep itself informed of local, State, and Federal laws and regulations which in any manner affect those employed by it or in any way affect the performance of its Services pursuant to this Contract. The Contractor shall at all times observe and comply with all such laws and regulations. 12.2 The Contractor agrees that in the performance of the terms of this Contract, no discrimination shall be made in the employment of persons because of the race, color, national origin or ancestry, sex, religion, or physical handicap of such person. 12.3 A violation of the provisions of this Article will subject the Contractor to all penalties imposed bylaw. . ARTICLE XIII. NOTICE 13.1 Whenever it shall be necessary for either party to serve notice on the other respecting this Contract, such notice shall be served by certified mail and addressed as defined in Article I of this Contract, unless and until different addresses may be furnished in writing by either party to the other. Such notice shall be deemed to have been served when served personally or within seventy-two (72) hours after the. same has been deposited in the United States Post Office by certified mail. This shall be a valid and sufficient service of notice for all purposes ARTICLE XIV. ASSIGNMENT 14.1 The Contractor shall not assign the performance of this Contract, nor any part thereof, nor any monies due hereunder, without the prior written consent of the City. ARTICLE XV. INSURANCE 15.1 Liability Insurance Without limiting the Contractor's indemnification, .the Contractor shall secure from a good and responsible company or companies doing insurance business in the State of California, pay for, and maintain in full force and effect for the duration of this Contract, a policy of comprehensive general liability insurance with the Contractor and shall furnish a Certificate of Liability Insurance and applicable endorsements to the Environmental Management Director before execution of this Contract by the City. Said policy shall provide: Page 15 of 19 • (a) An Endorsement naming the City, its officers, agents, and employees as additional insureds before execution of this Contract by the City. (b) The Contractor also shall maintain throughout the term of this Contract, comprehensive automobile liability insurance (including owned, non - owned, and hired automobile hazards) on the same terms and conditions. (c) Notwithstanding any inconsistent statement in the policy or any subsequent endorsement attached thereto, the protection offered by the policy shall: i. Include the City, its officers, agents, employees, and attorneys as the named insureds through an endorsement. ii. Insure the City, its officers, agents, employees, and attorneys while acting within the scope of their duties under this Contract against all claims arising out of, or in connection with, the Contract iii. A combined single limit policy for both liability and property in the amount of $1,000,000 per occurrence will be considered equivalent to the required minimum limits. iv. Bear an endorsement or shall have attached a rider providing that, in the event of expiration or proposed cancellation of such policy for any reason whatsoever, the Environmental Management Director shall be notified by registered mail, postage prepaid, return receipt requested, not less than thirty (30) days before such expiration or cancellation is effective. 15.2 Errors and Omissions or Professional Liability Insurance Without limiting the Contractor's indemnification, the Contractor shall secure from a good and responsible company or companies doing insurance business in the State of California, pay for, and maintain in full force and effect for the duration of this Contract, a policy which provides Errors and Omissions or Professional Liability Insurance, and shall furnish a Certificate of Insurance to the Environmental Management Department before the execution of this Contract by the City. Not withstanding any inconsistent statement of the policy or any subsequent endorsement attached thereto, the protection offered by the policy shall provide for: (a) A combined single limit policy for both liability and property in the amount of $1,000,000 per occurrence will be considered equivalent to the required minimum limits. Page 16 of 19 (b) Bear an endorsement or shall have attached a rider providing that, in the event of expiration or proposed cancellation of such policy for any reason whatsoever, the Environmental Management Director shall be notified by registered mail, postage prepaid, return receipt requested, not less than thirty (30) days before such expiration or cancellation is effective. 15.3 Worker's Compensation Insurance By the execution of this Contract, the Contractor agrees to the following certification: (a) I am aware of, and will comply with, Section 3700 of the Labor Code, requiring every employer to be insured against liability for Workers' Compensation or to undertake self-insurance before commencing any of the work. (b) The Operating Agency shall also comply with Section 3800 of the Labor Code by securing, paying for, and maintaining in full force and effect for the duration of the contract, complete Workers' Compensation Insurance, and shall furnish a Certificate of Insurance to the Environmental Management Director before execution of the Contract by the City. The City, its officers, or employees, shall not be responsible for any claims in law or equity occasioned by failure of the contractor to comply with this section. (c) Every compensation insurance policy shall bear an endorsement or shall have attached a rider providing that, in the event of expiration or proposed cancellation of such policies for any reason whatsoever, the City shall be notified by registered mail not less than thirty (30) days before such expiration or cancellation is effective. ARTICLE XVI. ATTORNEY'S FEES 16.1 Should any litigation be commenced between the parties hereto to interpret or enforce the provisions of this Agreement, the prevailing party in such litigation shall be entitled to recover a reasonable sum as attorney's fees, in addition to any other relief to which the party may be entitled in law or equity. ARTICLE XVII. INDEMNIFICATION CLAUSE 17.1 The Contractor shall indemnify, defend, protect, and hold harmless the City and its officers, employees, volunteers, servants and agents, from and against any and all claims, demands, damages, liability, loss, cost or expense, including reasonable attorney's fees, court costs, and necessary disbursements, for any damage whatsoever, including but not limited to, death or injury to any person and injury to any property, arising or alleged to arise from any act or omission of the Contractor, any of its officers, employees, servants, Page 17 of 19 agents or contractors in the performance or non-performance of this Contract, specifically including any claims or liabilities arising from use of chemicals, but excluding claims or liabilities arising from the sole negligence of the _City. ARTICLE XVIII. ENTIRE AGREEMENT 18.1 This Contract and any documents or instruments attached hereto or referred to herein integrate all terms and conditions mentioned herein or incidental hereto, and supersede all negotiations and prior writing in respect to the subject matter hereof. In the event of conflict between the terms, conditions or provisions of this Contract, and any such document or instrument, the terms and conditions of this Contract shall prevail. ARTICLE XIX. AMENDMENT 19.1 This Contract shall not be amended, except by writing by the Parties. ARTICLE XX. EFFECTIVE DATE AND NUMBER OF COPIES 20.1 This Contract is made in three (3) duplicate originals and shall be effective from and after the date it is signed by the representative of the City. ARTICLE XXI. NO CONTINUING WAIVER 21.1 No waiver of any term or condition of this Contract shall be considered a continuing waiver of any such term or condition. (SIGNATURES ON THE NEXT PAGE) Page 18 of 19 IN WITNESS WHEREOF, the Parties hereto have caused this Contract to be executed as of the day and year first written above. CITY OF WEST COVINA C7- By: Steven L. Samaniego, Environmental Management Director ATTEST: By: Laurie Carrico City Clerk APPROVED AS TO FORM: By: zok— Arnold M. lv ez-Glasman, City Attorney SUPERIOR PROPERTY SERVICES, INC. By: Ronald L. Bruneck, Vice President Page 19 of 19 0 • THE CITY OF WEST COVINA PURCHASING DIVISION PHONE (626) 939-8443 FAX (626) 939-8664 REQUEST FOR QUOTATION (This is not an order) Quotation No. 0806-C INSTRUCTIONS TO BIDDERS: Buyer Sue Sindelar • Please quote prices F.O.B. Destination. No charges for packing, drayage, postage, or for any other purpose will be allowed over and above the prices quoted herein unless noted. Mailed 10/05/06 • Quote each item separately as awards will be made on a unit basis. Each item will be considered separately and not in combination with other items unless otherwise specified. 1 1 /02/06 • The City invites cost saving or quality improving substitutes, however deviations from these specifications should be clearly indicated on your quotation. Return by 1 1:00 A.M. on 4-9f�Hf9C The City of West Covina is seeking a firmthat offers Graffiti Removal Service on a flat fee per site basis with a maximum monthly cap. t'IANI)ATORY «'ORK - Public property and primate- propertN that is accessible from or visible from the public right Of waN(public right of N%;i% „ould he any public or private proper.%. parkit+.g lot . street. higim ay, bridge, builditvu. walkway, sidewalk alleys, parks, casements, etc. that is available for publics use $ 9 - 56 per site Not to exceed S 10,200.00 per month Upon receiving Hotline call, standard response time 48 hrs. or less Response time in cases of obscenity/racial slurs 24 hrs. or less What is your firm's preferred method of abatement? Paint, Pressure Washing & Bio-degradable chemical / Does the firm sand, powder blast or high-pressure water blast walls? Yes V No Are work crews available seven (7) days a week? Yes No How many work crews and vehicles will be assigned to the City of West Covina? 2 plus working supervisor and pressure washing crew if needed. How many individuals makeup a work crew? Pressure Washing crew is usually 2 & Usually 1 except for 2nd story crew and high crime areas.(Safety Reason ) During the contract period, where will the firm's office location be? Pomona or Vernon at.this time OPTIONAL WORK - Privatc: Propert} not visibly fl,om the public right of way as defined ahovc: $ 14.25 per site Not to esce.ed S 1l1 40. 00 per month Environmental protection is of high concern to the City. It is clearly understood that the City of West Covina will not be responsible for the disposal and cleanup of graffiti abatement by-products. The bids need not be limited to the previous outlined areas. Prospective contractors are welcome to include any items that they feel are vitally important to the delivery of a quality graffiti removal .service. Firm Superior Property Services, Inc•Terms Net 30 Address 1415 E. McFadden Ave. Ste.D FOB Point n/a Telephone (anima A2�n n Delivery da s aft receipt�of order Fax , t-71 41 2Rr,_1 )nq Signed % �/ WEST COMA EXHIBIT B DECLARATION OF AUTHORITY AND WAIVER OF LIABILITY I, the undersigned responsible parry (owner, tenant, or authorized agent for the property owner) of the below listed property, hereby authorize the City of West Covina and/or its contractor(s), their officers, agents, and employees acting under the direction of the City of West Covina to enter upon my property and remove graffiti pursuant to Article V, Section 15-103(a), of the West Covina Municipal Code (Prohibition against allowing graffiti to remain): It shall be unlawful for any owner, occupant, lessee, lessor, renter, tenant or person otherwise in charge or control of any property within the city to permit any graffiti to remain on any surface located on such property when the graffiti constitutes a public nuisance under section I5-99 (or other applicable provisions of this Code). _ I understand that the removal will be done at the expense of the City of West Covina. I understand that the City of West Covina and/or its contractor may use a nominal amount of water or electricity for the removal and such water or electricity will be at the expense of the property owner. I understand that the City of West Covina and/or its contractor does not guarantee the structural soundness of the areas from which graffiti will be removed and that even in the exercise of due care damage or injury to persons or real or personal property may result from this activity. I understand and agree that the methods of graffiti removal implemented may include but are not limited to chemical solvents, steam -cleaning, hydroblasting, sandblasting, or painting. I further understand and agree that such painting over of graffiti will be done with paint that will match or reasonably match the primary background color. Finally, I hereby agree to waive any claim for damage to .my property or person and to indemnify and hold harmless the City of West Covina and/or its contractor, their officers, agents, employees, servants, and all other agents from and against any and all claims, liability, expense, including defense costs and legal fees, and claims for damages of any nature whatsoever including but not limited to bodily injury, death, or property damage arising from or connected with the City of West Covina and/or its contractor except where such liability, expense, or claim for damage results from the sole negligence of the City of West Covina and/or its contractor. I have read the above, understand it, and agree to its terms. This authorization shall remain valid until revoked in writing by the undersigned responsible party and/or property owner. Property Address (Please Print) Name of Responsible Party (Please Print) Signature of Responsible Party Date City State Name of Property Owner (if different) Telephone Number This document shall become the sole property of and a copy retained by the City of West Covina upon completion. Zip Updated: 1/15/2007 CITY PROPERTY GRAFFITI MATRIX EXHIBIT A LOCATION ACRES FREQUENCY Dail Twice Weekly Weekly Heritage Park - 3510 E. Cameron Ave. 14.28 Restrooms - exterior and interior X House - exterior, porch, and steps X Garden area - fountain and bricks X Picnic Areas - tables, benches, gazebos, BBQ's X Along hiking trails X Trash enclosures - block walls and gates X Walkways, curbs, and hardsca e X Light poles - security lighting X Drinking fountains X Maverick/Ridge Riders - 330 S. Citrus 12.71 Restrooms - exterior and interior X Announcers booth X Picnic Areas - tables, benches, gazebos, BBQ's X Trash enclosures - block walls and gates X Walkways, curbs, and hardsca e X Drinking fountains X ' Fences X Bleachers X Orangewood Park - 1615 W. Merced Ave. 8.02 Restrooms - exterior and interior X Picnic Areas - tables, benches, gazebos, BBQ's X Walkways, curbs, and hardsca e X Light poles - sports lighting and security lighting X Drinking fountains X Basketball court X Skate Park X Roller hockey X Bleachers X Tot Lot - playground equipment X Pool - 1720 W. Merced Ave. n/a Restrooms - exterior and interior X Picnic Areas - tables, benches, and patio X Administration building, X Walkways, curbs, and hardsca e X Light poles - security lighting X Senior Center - 2501 E. Cortez Ave. n/a Community Center - exterior X Sunset Field - 851 S. Sunset Ave. 2.83 Restrooms - exterior and interior X Announcers booth X Picnic Areas - tables, benches,gazebos; BBQ's X Trash enclosures - block walls and gates X Walkways, curbs, and hardsca e X Drinking fountains X Fences X Bleachers X Palmview Park - 1340 E. Puente Ave. 8.54 Restrooms - exterior and interior X Picnic Areas - tables, benches, gazebos, BBQ's X Walkways, curbs, and hardsca e X Light poles - sports lighting and security lighting X Drinking fountains X' Bleachers X Tot Lot - playground equipment X Community Center - exterior X Plane - in Tot tot X Volleyball court X Shadow Oak Park - 2121 E. Shadow Oak -25.82 Restrooms - exterior and interior X Snack Bars - exterior X Picnic Areas - tables, benches, and patio X Community Center - exterior X Trash enclosures - block walls and gates X Walkways, curbs, and hardsca e X Light poles - sports lighting and security lighting X Stairway X Tot Lot - playground equipment X Tennis courts X X lmoo IleglaNse8 X sulelunol ulNulja X wly p unoas pue BUNN slio s - salod Iy l-I X a eospjey pue `sgjno 's em)jjeM X s,C)89 `sogaze `sayouaq 'salgel - seaiy oluold X Jolialul pue Joualxa - swoalsaN E6"8 "Ja ale pooM 9£61 - Wed 40!B u!J X saouad X Jamol X sulelunol 6UINUIJG X Joualxa - lo1 Bu!Njed jamol ul uogelg wnd X sllejl u1N1em pue 'a eospjey 'sgjno `s ennjleM X seleb pue Shen Noolq - sainsoloue ysejl X s,C)88 'sogaze `sayouaq 'salgel - seaJy oluold X splE) pue s o8 - s we0 X joljalul pue joualxe - swoo.gsaa ZZ'Zly jQ ewoid OZ91 - Wed la;s;eD X sulelunol bu11uua X sjayoeal8 X idly g fi4pnoes pue wly li spo s - solo Iy l-1 X a eospjey `sglno `s emNjeM X soleB pue s11em Noolq - samsoloua ysejl X s,C)88 'sogaze 'sayouaq 'salgel - sea V oluold X luaw In a puny el - to l Iol X ioualxa - sieg Noeug X Jolialul pue Joualxa - swooilsaa 9 gS sno;ueS 'S OVIL£ - Wed c4YSPu8Ju=f X sl,noo sluual X sulelunol uhlulja X sjayoeal8 X idly II Apinoas pue ugy g slio s - solod ly i'j X a eospiey 'sgjno 's emMleM X saleb pue s1lem Moolq - sainsoloue ysejl X s,D88 'sogaze 'sayouaq `salgel - see iV oluold X Iuaw m e puny e1 - jo-1 lojL X . Joualxe - sieg Noeug X joualul pue joljalxa - swoo.4sal:l £Z'L and puelMoa M OOSt - Wed SPON Ia0 X sulelunol 6u11u1ja X siegoeal8 X uwly 11 fi4pnoes pue Builqbil spo s - solod Iy i l X a , eospjey 'sgjno 's emMleM X saje6 pue s11em Moolq - seinsoloue ysejl X s,p88 'sogaze 'sayouaq 'salgel - se8JV oluold X luaw m e.puna el - jo-1 lol X joualxe - sieg NoeuS X jopejul pue joualxe - swoalsoU 997L Iaa4S ZOVOO 3 t"Z - 3IJed zalv00 X sulelunol 6ulmuua X sjegoeal8 X , . idly !1 Apinoes pue wIy 11 s},o s - solo(:Fly 1-1 X a eospiey 'sgjno 's enn IeM X sajeB pue silem )loolq - sainsoloue ysejl X s,D88 `sogaze `sayouaq 'salgel - seeiV oluold X luew In a punoiel -Ion lol . X loualxe - jalueo lunwwoo ,pw E X Joualul pue JolJalxa - swoojjsa�1 ££'9 and uoiaweo 3 SO£t -Wed uoJaweO NOII ,spodai jayjo jo jjeo auoyd,jo sselpieBei 'palsy s►seq Abuenbail ayj uo !Vyeib jo pajege Ajy6nojoyj pue pajoodsur aie ajay palsy sugileooj Ile jeyj anjjejadw., s► jj Suglleoo/ asayj of asuodsoi juawajege !pyejB joj juawaimbei wnw►uiw sApo ayj smogs juawnoop s►yl -juawajege ►pSej6 agtlnoi awnbei of uMou)j aie jeyj Apgo ayj ujy m saps sjsy 6ujnnoyol ayl V .LIHIHXH XIH,LVN I,LL!IAY ID xluad02Id AID LOOZ19111 :PalEPdfl • 0 Updated: 1/15/2007 CITY PROPERTY GRAFFITI MATRIX EXHIBIT A ,... ,. LOCATION : = ACAS FREQUENCY Daily Twice lAleekty Weekly Walmerado Park - 625 E. Merced Ave. 5.36 Restrooms - exterior and interior X Announcers booth X Snack Bars - exterior X Picnic Areas - tables, benches, gazebos, BBQ's X Trash enclosures - block walls and gates X Walkways, curbs, and hardsca e X Tot Lot - playground equipment X Bleachers X Drinking fountains X Aroma Park - 2201 Aroma Dr. 0.69 Picnic Areas - tables, benches, gazebos, BBQ's X Walkways, curbs, and hardsca e X Light poles - security lighting X Tot Lot - playground equipment X Drinking fountains X Califomia Parkette - 815 S. Califomia 0.28 Picnic Areas - tables, benches, gazebos, BBQ's X Walkways, curbs, and hardsca e X Light poles - security lighting X Tot Lot - playground equipment X Wood rove Park 9.99 Restrooms - exterior and interior X Picnic Areas - tables, benches, gazebos, BBQ's X Walkways, curbs, and hardsca e X Light poles - sports lighting and security lighting X Drinking fountains X Basketball court X Miscellaneous Walls(including but not limited to): n/a Renault wall - near school at Gemini and Kimberly X Kimberly wall - west side of Kimberly X Edison easement wall - between Kimberly and Temple X Sunset Ave. wall - between Fair rove and Durness X Sunkist alley - between Sunkist Ave and Willow Ave. X DMV alley - north of Cameron Ave. and east of Glendora X Undefpass Walls and Lift Stations: n/a Cameron Ave. X West Covina Parkway X Sunset Ave. X Vincent Ave. X Lark Ellen Ave. X Azusa Ave. X Hollenbeck Ave. x Citrus Ave. X Grand Ave. X Holt Ave. X Citywide: n/a Curbs X Sidewalks X Fire hydrants X Trees X Trash containers X Bus shelters X Electrical boxes X Traffic control boxes X Edison light poles X Maintenance Districts 1 & 4 - Paseos see ma n/a Walls X Sidewalks X Light poles X Fences X 3of3 0 Staff/Key Personnel Lawrence E. DeCrona President Mr. DeCrona was honorably discharged from the United States Air Force after a tour of duty in Vietnam. He attended Mt. San Antonio College and Cal Poly University where he obtained a degree in Business Administration. He began his career in real estate and marketing in 1973 and specialized in residential and commercial income producing properties. Mr. DeCrona is a licensed General Contractor and has acted as Owner/General Partner in the acquisition, development or management of over $22,000,000 in real estate projects. As ' a developer/builder, he has built or renovated over 195 apartment units and completed construction of thirty-three single family and multi -family homes in Southern California. He has also completed construction and renovated over 178,000 square feet of commercial/industrial property and received the "Historical Restoration Award" from the City of Santa Ana in 1988 for the Oddfellows Building originally constructed in 1906. Mr. DeCrona and Ron Bruneck formed Superior Property Services in 1994. Superior is a full service graffiti abatement, janitorial service, pressure washing and property maintenance company. Mr. DeCrona was the co-founder, in 1980, of the Newport Beach Business Club and a 20-year member of Lions International and Past President of the Mariners Lions Club of Newport Beach. He is on the advisory Boards for Vanguard University and Friends of Institute of Real Estate Management. The DeCrona's are active members of Trinity United Presbyterian Church in Tustin, California. Mr. DeCrona is married to Diane M. DeCrona, a Tax Attorney/CPA, and they have a grown son and daughter. 0 a Background The presence of graffiti is a reflection on the community and the neighborhood in which it is located. Graffiti causes an area to look unsafe and makes people concerned about their safety. That is why Superior is committed to improving those communities we service by maintaining Zero Tolerance as outlined in the RFP. Over the last decade Superior has provided graffiti abatement services to cities, county municipalities; private property owners and commercial property managers. Superior has removed an excess of 50 million square feet of graffiti, of almost every type. The companies principal officers see each contract as an agreement not between a business and its client, but between partners that wish to benefit the community. Superior will strive to exceed expectations, increase efficiency and maximize response times. Superior Property Services, Inc. and Superior Pressure Washing offer the kind of unique experience in both painting and pressure washing rarely found in other companies. The ability to understand and focus on clients' needs and objectives enable us to obtain the optimum results. Superior is operated by Larry DeCrona and Ron Bruneck who bring over 35 years of combined property maintenance, construction, painting and pressure washing experience that enables them to provide quality service and results necessary to satisfy their many clients specific needs. Our years of experience in property management and real estate give us a special insight into what is necessary to satisfy our clients. We strive to always be a part of your property maintenance and graffiti abatement solutions. Superior. Property Services, Inc. is a California Corporation and has been in operation for over 15 years. We currently employ 30 full time people. Superiors' corporate offices are in Santa Ana California, with additional warehouses in Pomona and the City of Vernon, California. We continue to service Los Angeles, Orange, Riverside and San Bernardino counties. Ronald L. Bruneck Vice President Began his career in Real Estate sales and property management in 1974. During his 15 years in property management, he was responsible for managing a portfolio consisting of over 2500 residential units and numerous commercial properties. He obtained his real estate. brokers license in 1976, owned and managed Lanco Property Management until 1989. He then started CDS Maintenance, which later became Superior Property Services in 1994. Mr. Bruneck is married with 2 boys and resides in Tustin, CA. Mr. Bruneck attended the University of Southern California, holds a Bachelor's degree in Business Administration and was a member of the Institute of Real Estate Management (IREM). Larry DeCrona and Ron Bruneck have worked together for over 20 years and in 1994 became partners to form Superior Property Services, Inc. Nancy Hernandez Director of Operations Office Manager Ms. Hernandez joined our company in 1992. Her years of experience in all aspects of the maintenance business have resulted in a responsive and knowledgeable manager. Being bilingual enables her to communicate with the employees giving them directions and new ideas to complete the work needed. Ms. Hernandez attended Orange Coast College taking classes in business management and accounting. Ms. Hernandez directly over sees the office staff and indirectly is responsible for all employees, with supervisors reporting directly to her. She also is responsible for scheduling work and accounts receivables. Ms. Hernandez is an integral part of the Superior operation and family. r� Francisco Cuenca Operations Manager Francisco has been with Superior for over ten years and started as one of our maintenance men and pressure washers. Over the years Francisco has shown his versatility by taking on any job necessary. He has worked on our paint crews and became our key supervisor over seeing all of our graffiti abatement crews. He is very familiar with the requirements of our LA County graffiti contracts and the areas they service. Mr. Cuenca responsibilities now include the operations of all our contracts and reports directly to our Director of Operations. In order to assure the highest quality service, we inspect all jobs on a frequent basis. A supervisor is assigned to a specific area on a full-time basis. The supervisor visits the job sites at least twice a week, or more if needed. Inspections are made both during business hours and after to insure that projects are completed professionally and on schedule. We employ only qualified and skilled persons who have passed our rigid qualifications and training. These supervisors report directly to Mr. Cuenca. Amanda Campbell Data Entry Miss Campbell has been with company for 2'/z years, she is experienced in QuickBooks, Word, excel, and PowerPoint presentations. Miss Campbell handles all of our data entry and helps keep all of our computers up and running. She currently is attending CSUF working towards a degree in computer science. Lorena Jimenez Receptionist Miss Chavez has just recently joined the Superior team. Miss Chavez helps with the office work and answering the phones. Mario Mendez Area Supervisor Mario has been with the company for 3'/z years. Mario is bilingual and has been involved in the janitorial industry his whole career. He has worked his way up from a janitorial position to building supervisor, area manager, lead floor crew supervisor to area supervisor. Mario oversees all of our janitorial contracts and works closely with our other supervisors in improving training techniques and reporting. s 0 Robert Cazares Crew Supervisor Robert has been with Superior for over 6 years, working on graffiti abatement contracts the whole time. Robert now oversees all of our graffiti abatement contracts and crews. He spends a great deal of his time inspecting areas; Robert will be assigned to oversee the Montebello Graffiti Abatement if awarded this contract. Robert worked for Graffiti Control for 2 years prior to joining our team. He had almost 5 years of prior experience in painting. Robert has excellent references and experience in both painting and pressure washing. Chris Bruneck Field Supervisor Chris has grown up with Superior and has worked in all phases of the company. He has worked as a janitor, graffiti crew, data entry, and maintenance crew. He now oversees all of our maintenance work, pressure washing and new construction clean-up work. He also helps out with graffiti abatement in the flood channels when necessary. Chris has a passion for soccer and is attending college pursuing a degree in accounting. Graffiti Abatement Crew members Roberto Cazares Murillo 25 years of painting experience/7 years in graffiti removal Francisco Santos - 10 years of painting experience/3.years in graffiti removal ROgelio Vasquez — 15 years of painting experience/6 years in graffiti removal Jesus Navarro Jr. — 5 years of painting experience/2 years in graffiti removal Jesus Navarro Sr. — 4 years of painting experience/3 years in graffiti removal Jose Chavez — 10 years of painting experience/5 years in graffiti removal Joshua Moreno — 1 year of painting experience/6 months in graffiti removal Rolando Avila — 21/z years of painting experience/1 year in graffiti removal Joseph Luna — 5 years of painting experience/1 year in graffiti removal Ramon Santos — 9 years of painting experience/5 years of graffiti removal Alejandro Trujillo — 3 years of painting experience/2 years of graffiti removal All of our crewmembers have had a minimum of one year of prior painting experience. They must have and maintain a clean driving record. They receive 2 weeks of extensive training by Superior prior to being placed on a crew in the field. They learn paint color matching, painting techniques, reporting, safety, paint sprayer maintenance and additional training in their specific area. Training Program All new crewmembers go through a two -week training program. prior to working in the field. The training program will consist of the following: ♦ Three days of painting techniques; color matching; equipment care; preparation and cleanup; ♦ One day of safety procedures; Material Safety Data Sheets; and office procedures ♦ Two days . of field training which will consist` of familiarization with the specific zone and graffiti removal problems. ♦ Five days of field training with a supervisor. We have an existing relationship with Dunn Edwards Paints and have established a training program where they will provide training in painting equipment, painting techniques and color matching. After 90 days all employees must be reviewed and go through an additional day of training prior to being taken off probation status. All Superior's field personnel receive on going training specific.to -their jobs. Superior provides monthly mandatory training sessions for all personnel. This training includes safety issues as well as specific employment issues, such as sexual harassment issues, employment benefits and polices. Superior requires all crewmembers be bilingual and in order to insure that takes place we encourage all employees attend English/Spanish classes. We provide flexible schedules and reimburse up to 75% of the cost for such classes. THE FACTS. 16 '/ Million Square Feet m Total Graffiti removed 1165141 Total # of Tags removed 33,521 gallons Paint used per year 1 per sq. ft. Average cost per square foot %= b i .42 Cost per tag Based on work performed by Superior Property Services over the last three years** �.............................. ...................................................................r GRAFFITI ABATEMENT COSH'S Equiptment Costs 8% Office 0verhe4 7% Paint Costs 19% Profit 6% Fuel Expense 10% Auto Maintenance ,in/ i� Labor Expense 35% Insurance Expense 12% 0 r 0 Superior Property Services, Inc. GRAFFITI ABATEMENT CLIENT REFERENCES (Partial List) Los Angeles County Department of Public Works Ms. Valerie Hill 900 S. Fremont Ave. Alhambra, CA 91803-1331 (626) 458-4091 County of Orange Mr. Norman Hamaker 1143 E. Fruit St. Santa Ana, CA 92701 (714) 567-7750 Orange County Head Start Ms. Ruth O'Hagan 2900 S. Harbor Blvd. Suite 101 Santa Ana, CA 92704 (714)241-8920 County of San Bernardino Ms. Ruth Rice 385 N. Arrowhead Ave. San Bernardino, CA 92415 (909) 387-4141 91 "'Superior Property Services, Inc. PROPOSER'S REFERENCE LIST A. County of Los Angeles Graffiti Abatement Contracts 1997 1998-1999 1999-2002 2003-2005 Current Fiscal Year Zone 1 A (City Terrace/North East Los Angeles) Zone 1 A, 1 B (South East Los Angeles) and Flood Control Channels Zone 1 D (South Whittier/San Gabriel), 1 E (Azusa), 2A (Florence/Firestone), 2B (Willowbrook), 4A (Hacienda Heights), and 5A (Pasadena) . Zone 1 A, 113, ID, 1 G, 2A, 2D (Athens), 2E (Lennox), Flood Channel, and 2nd Story. (District 1 & 2) Zone 1 A, 1 B, 1 D, Flood Control Channel, 2nd story (District 1 & 2), 5D, 5E, 5F, and 5G (Palmdale/Lake Los Angeles) B. Other governmental agencies and private companies 2001 — Current Fiscal Year County of Orange (Graffiti Abatement Contract) Includes County buildings and County Court house interior/exterior, 2004 — Current Fiscal Year Santa Ana Police Department (Pressure Washing and Graffiti Abatement) 2004 — 2006 San Bernardino (Graffiti Abatement Contract) Supervisory Districts 2 & 4 2006 City of Colton (Graffiti Abatement Contract) Superior Property Services, Inc. Partial Reference List AMC MANAGEMENT AMERISTAR LENDING GROUP AMERICAN RED CROSS BIXBY LAND COMPANY BPS GROUP BRENTWOOD COUNTRY CLUB BRYMAN COLLEGE CANYON ACRES CHILDREN SER VICES CB RICHARD ELLIS CENTER TRUST CENTURY TOWERS CITY OF COLTON CITY OF SANTA ANA COUNTY OF LOS ANGELES COUNTY OF ORANGE DAHN CORPORATION DIX DEVELOPMENT DW HOLLAND COMPANY EASY ACCESS SELF STORAGE EPOCH CONSTRUCTION FLEET FUELS FOUNTAINGLEN PROPERTIES GODBEY MONROE GT BICYCLES HACKETT MANAGEMENT CORP. IC MYERS PROPERTIES KF PARTNERS LIMELIGHT JAVA LOS ANGELES COUNTY FLOOD CONTROL MADISSON MARQUETTE MANAGEMENT MARNELL CORRAO MC CARRIONAIRPORT,- Las Vegas, NV MINI-U-STORAGE NATIONAL AUCTION PROPERTIES, INC. NEW YORK, NEW YORK HOTEL, Las Vegas, NV ORANGE COAST JEEP, GMC & BUICK ORANGE COUNTY HEAD START ORANGE COUNTY PARENTS & TEACHERS PHILARMONIC HOUSE OF DESIGN PRESBYTERMN CHURCH OF THE COVENANT PROWEST PCM, INC. RESCO SELF STORAGE RIDGEPARK LANDSCAPE RIVERSIDE COUNTY TRANS. COMMITTEE RUBY'S RESTAURANTS S & S BUILDING MAINTENANCE SCHROEDER MANAGEMENT SHOOK PROPERTIES SHURGARD SELF -STORAGES SPERRY VAN NESS SOUPLANTATION RESTA URANTS THE CARLSON COMPANY TUSTIN UNIFIED SCHOOL DISTRICT UNITED CONSTRUCTION W. CRAIG DOOTSON WAHOO'S RESTA URANTS X-TECHNOLOGIES 24 HOUR FITNESS CENTERS 0 Q REQUIRED LICENSE AND PROOF OF INSURANCE Licenses Superior maintains a class C-33, C-61/D-38 Contractors License. Insurance Superior maintains full insurance coverage including Workers Compensation, General Liability, and Auto. (See . attached certificate of Insurance.) Health Insurance is offered to all new employees and is available after 180 Days of continuous employment. Price Sheetsi Bids See Attached Additional Data (last section) No subcontractors or subconsultants will be used to comply with these contracts. State of California • Department of General Services - Amold Schwarzenegger, Governor PROCUREMENT DIVISION Office of Small Business and DVBE Certification 707 Third Street, 1st Floor, Room 400 ' PO Box 989052 West Sacramento, California 95798-9052 • (800) 559-5529 May 4, 2005 REFFN 0026908 SUPERIOR PROPERTY SERVICES INC 1,415 E MCFADDEN AVE STE D SAN T A ANA CA 92705 Dear Business Person. L SE APP 2005050- Congratulations on your certified small business status with the State of California. Your certification entitles you tc, ;,enefits under the state's Small Business Participation Program within state contracting, including a five percent bjdd:ng preference and saeciai provisions under the Prompt Payment Act. Certification period Your certification period for eactit;mSa�'i��; rn Industry SERVICE Q3 *�i CONSTRUCTION f71,2` J��b 31/2 P��75,Ij j71T'Qta\ Annual Submission Requirement To maintain your certified status, you must annually submit to the Office of Small Business and DVBE Certification SDC), proof of annual receipts and proof of employees for your firm and each of your affiliates (if any). Proof of Annual Receiots Submit to OSDC, a copy of your firm's and'any affiliate firm's ENTIRE federal tax return each year following your certification. Include ALL accompanying schedules, forms, statements, and any other support documents filed with that specific tax return. If you request a tax filing extension with the Internal Revenue Service, submit to our office a copy of the extension form When your tax returns are filed, submit a copy of the entire federal tax return to our office. Proof of Employees If you have employees whose taxable wages are reported to the California Employment Development Department (EDD) on a quarterly basis• you must annually submit to our office along with your proof of annual receipts, proof of employees for your firm and any affiliates. We will accept a copy of the EDD's "Quarterly Wage and Withholding Report" (Form DE6) or other format accepted by the EDD. Your employee documents must cover the same four quarters as the tax return you submit for you. proof of annual receipts. yo., nave out-of-state employees, submit the employee documentation comparable to EDD's "Quarterly Wage am -.Nithholding Report" for the same four -quarter period. Maintain Your Online Certified Firm Profile PLAN OF CTIO.N / APPROACH Procedures & Techniques Proposed Annual Proposed Price: Size: Population Schools & Parks Proposed Coverage $122,800 17 square miles 111,400 2 high schools 3 middle schools 16 parks & 3 recreation centers • 2 roving paint crews (5 days/week staggered work schedule Monday — Saturday) • 1 roving pressure washing crew (as needed) • 1 supervisor (2 days/week) • Additional support as needed The following plan of action was compiled after a comprehensive and detailed inspection of the area, and extensive cost analysis. We spoke with both the current contractor and former contractor in an effort to gather. additional information. The Boys and Girls Club was very helpful and forth coming and we appreciate their help. Based on our research and experience it is clear that gang activity has dramatically increased over the last three years, which results in an increase in the amount of graffiti. Business owners and residents are much more aware of the cities Graffiti Hot Line, so it is no coincidence the number of tags being called into the Hot Line has increased by 45% or more. In addition to these issues the current RFP, rightfully, is the most comprehensive and demanding we have seen. Superior has a proven record of maintaining a higher ratio of tags completed to contract price, which reflects higher efficiency. After removing over 16 million square feet of graffiti we average $7.42 per site. We are confident that in the City of West Covina with the crews we have budgeted, we will proactively remove more graffiti than any previous contractor. We point these factors out so that our proposal will be given serious consideration even though we may not be the lowest priced. Superior has proven itself as highly competent in our response times, reporting and maintaining accurate records. Our response times in completing work orders have always been of highest priority. We can assure you our. proposal and plan of action will give you the best service for the money. 1 ti Please keep in mind the following guidelines when evaluating the number of crews being used. These guidelines are based on information gathered from over ten years of graffiti abatement data: 1 crew = 50,000 Sq. Ft. of graffiti removed monthly 1 crew = clears approximately 500 tag/sites per month T 1 crew = costs a minimum of $4,000 per month (labor; paint; fuel & insurance) Based on these guidelines it is clear it will take 2+ crews to cover the 10,000 calls you receive plus proactively patrol the sites listed in the proposal matrix, and provide seven- day coverage. It is very important.to maintain a proactive approach to graffiti abatement in the area. We would anticipate that for every work order completed our crews would remove all tags in and around the area to avoid having to immediately return. Our crews and supervisor will identify the hot areas and patrol these areas on a daily basis due to the frequency of graffiti. It is imperative that our crew be very visible to the public so they see the importance of removing graffiti immediately., Our plan would be to use 2 full time graffiti abatement crews (GAC) working staggered shifts Monday thru Saturday. We would also have a crew on call to handle any emergency work necessary after hours and on Sunday. In addition we would assign a working supervisor to the area a minimum of two days per week to conduct additional patrols of the area and help with any overflow. At least one of the regular GAC would be equipped with full painting and pressure washing capability, plus an additional pressure washing crew would be available if needed. It would be our intent to assign each GAC with a specific route and assign area of responsibility. Each crew is equipped with GPS tracking systems and is required to clock in and out using this system. Plus we are able to monitor their current positions and routes in real time, so we can determine if they are working in the most productive manner. All work orders received in our office are time stamped, collated by geographical areas and entered into our database. Each graffiti abatement crew (GAC) receives a daily log of work orders, grouped by location. We maximize the time our people spend in the area removing graffiti and reduce the time spent completing paperwork. Our staff can easily determine how many work orders were received, completed and outstanding for any given period. We track frequency of tags and hot areas; square footage and job times, on a continuing basis.. Over the years we have established a partnership with a major paint supplier to provide us with recycled paint at the lowest prices possible. Our supplier has committed to us for the next 3 years to lock their current prices, provide inventory and stock Superior Graffiti Block paint. They will ship to our warehouses within 24 hours and will stock our products in any of their local stores requested. They will also provide next day service for all color matches. We maintain a huge inventory and catalogue of custom colors for each area. So in most cases we have very little delay as a result of needing to match specific colors. In the few instances when we do not have the color necessary to complete a work order, we have next day service through our paint vendor for a custom colors. • Also in an effort to keep our paint costs under control we obtain mismatch paints from paint contractors and paint stores. We than remix and re -tint these paints to our existing colors to lower our overall paint costs. Our crews are based out of one or our satellite warehouses (Vernon; Pomona or Santa Ana) located near contract service areas. Our crews work 5 days per week from 6:30am to 2:30pm, Monday through Saturday. As a result of locating our warehouses closer to the areas and reducing the crew's paper work we have estimated that our crews average 2 hours more time actively removing graffiti than our competitors. In the event of rain, high graffiti incidents or special requests our crews could be required to work Saturdays. All crews are uniformed equipped with cell phones. Each truck is equipped with custom ladder racks, emergency flashers, cones, paint sprayers and a system for handling smaller tags and curbs. We also have . trailer mounted and truck mounted pressure washers available for daily service. In areas that require significant amounts of pressure washing we have found that it is much more efficient to use a separate pressure washing crew. However, in other areas it is more efficient to equip the GAC with pressure washing capability as well as full paint removing equipment. Each crew is professionally trained prior to beginning work. Our supervisors carry extra supplies and are available to assist the GAC. We work closely with the Sheriffs Department, neighborhood watch programs, and non- profit organizations to clean up alleys and high visibility areas. We found that these programs could be very successful when combined with an aggressive graffiti abatement program. No other contractor has the reputation Superior has for contributing back to the communities or assisting the sheriffs department with establishing ways to counter the graffiti problems. We have always taken a proactive approach to removing graffiti and participate in all programs that. work to that end. Our budgets include funds for additional crews if necessary, supervisors, 2-man crews' in high crime areas; and funds for community work programs. We are the only graffiti abatement contractor to attend and participate in MAGIC, which is designed to provide a working relationship between Government agencies, Law Enforcement and private contractors. Specific Answers to RFP Special Services: Superior makes everyeffort to accommodate all requests for additional work or services within our scope of duties: However, if the request requires us to provide additional or specialized crews to perform the extra work we will have, an added charge. In those rare occasions we would bill for the extra service at the rate of $25.00 per hour plus materials. Superior has worked well with business and residents to provide paint and paint kits to help reduce Hot Line Calls. Also, we have found that our proactive approach to removing graffiti greatly reduces the number of calls to the hot line. If the public knows that the graffiti will be removed quickly they have no reason to call in to the hot line every time. No additional costs to the City. In addition io these approaches Superior prides itself in being involved in the area and are always happy to contribute time and services to charitable groups in the area. Response Time: . As stated in our RFP our hours of operation are Monday thru Saturday 6:30am to 2:OOpm. Our Corporate office hours are Monday thru Friday 8:30 am to 4:30pm. We do have 24 hour answering services in case of emergencies. Superior will have crews on call for Sunday if necessary. We have provided a grid with the approximate times our crew will be in the areas and the sequential order in which they will inspect the required areas per the matrix. All of our crews are equipped with GPS tracking systems and radio communications. We are able to determine their exact routes and pin point their locations at any given time. We feel comfortable that if you drive the area you will'come across one of our crews working hard to keep your city free from graffiti. In the event you want to know exactly where our crew is, just call our office and we will be happy to give you their location. Graffiti Hotline: The Hot line will be checked continuously Monday through Friday and on Saturdays we will check the Hot Line 3 times (early morning;. early afternoon and late afternoon). We will check the hot line on Sunday's twice (morning and late afternoon). Communication Superior has worked well with law enforcement agencies and will make every effort to develop a working relationship with the West Covina Police department. We make every effort to respond immediately to any of their requests.. In the past we have participate in a number of police and sheriffs programs to help educate and enforce graffiti abatement. City of West Covina GRAFFITI ABATEMENT Budget Worksheet 10/3012006West Covina GRARTTI BUDGET 2006AS 9 • VOLUNTEER C E N T E R OF L OS A N G E LE S Superior Property Seryice 'Mnur QsenernsitM & Oupport to tyre lot AnnuFci. 3EXA Ntttiuntt[ Wtg4t mut -_VM-Tohrnteer Center BrawA 4 10/27/2005 11:11 909-4581500 SB CTY AG WGTS MSRS LAND USE SERVICES DEPARTMENT. CODE ENFORCEMENT DPASION 385 North Arrowhead Avenue - San Bernardino, CA 92415-0185 (909) 387-4044 - Fax (909) 387-4243 October 27, 2005 To whom It May Concern: PAGE 01 COUNTY OF SAN BERNARDINO PUBLIC AND SUPPORT SERVICES GROUP MICHAEL E. HAYS Director RE: SUPERIOR PROPERTY SERVICES, INC Please be informed that CodeEnforcernent Division has been provided excellent service to this Division and the communitcontracting with this company for grafitti removal services. The company has willingness to help. y they work at. They have made our job easier with their "can -do attitude" and I highly recommend Superior Property Services for any and all grafitti removal services. If I can be of any assistance, please call. ARNIE GUILLERI1rIO, Supervisor Code Enforcement Division Post -It- Fax Note Phone N MARK UFFER County Administrative Officer NORMAN A. KANOLD Assistant County Administrator PuWic and Supco;t Services Group 7671 oatB 2 aegis► From P e tl J017 -3 Fax* Boaro of Supervisors PA POSTMUS. Chair .... .. Firs: District DENNIS HANSBERGER.. . PAUt. BtANF, Vlca ChSir Second District GARY OVITTS Third rJlsiri JOSfE GONZALES . .... ..Fiftt! District Fou-th District Lnitiltu of -a n>�rlr OF LO,F 4'YP hPrtffs Drpartmrnt ifirmbpartrrn47017 na anideh irb lEROY D. BACA, SHERIFF Runterru 1jark. (1a1ifurnia 1-917-54 - 2169 (626)285-7171 August 16, 1999 Mr. Larry DeCrona Superior Property Services Superior Pressure Washing, Inc. 1415 East McFadden Avenue, Suite D Santa Ana, California 92705 Dear Mr. DeCrona: On August 3, 1999, personnel from the Temple Sheriff's Station and members of the South Sap, Gabriel Community Advisory Committee conducted a community barbeque for the residents of South San Gabriel, in recognition of the 161h Annual National Night Out. As part of this event, you donated a large supply of "glow sticks" through Supervisor Molina's Field Office in El Monte, to be given to all the children who attended the barbeque. The glow sticks were a big hit with all the children and added a nice touch to the event. On behalf of the Los Angeles County Sheriff's Department and the members of the South San Gabriel Community Advisory Committee, I would like to thank you for your generous contribution to this event. Your donation helped make the evening a success and created a joyful environment for all the children and their families. It is acts like these that are helping to strengthen the bond between the community and law enforcement. Additionally, I would also like to thank you for taking sothe time out of your busy schedule to attend the last South San Gabriel Community Adviry Committee meeting which was held at Temple Station on July 15, 1999. I appreciate your professionalism and your willingness to listen to and work with the residents of this community regarding their concerns about graffiti and its removal. %1 �rair'or. o� 6err,icP � f 1 • • • Mr. Larry DeCrona -2- August 16, 1999 If at anytime you should need our assistance regarding graffiti in the South San Gabriel community, please feel free to contact Deputy Dana Chemnitzer of my staff at (626) 292-3330. Sincerely, LEROY D. BACA, SHE Nea B. Tyler, Capta' Co ander, Templ S tion COUNTY OF LOS ANGELES DEPARTMENT OF PUBLIC WORKS JAYIES A. NOYES, Director November 19, 2002 To Whom It May Concern: 900 SOUTH FREMONT AVENUE ALHAMBRA. CALIFORNIA 91803-1331 Tcicphonc: (626) 458-5 100 www.ladpw.org SUPERIOR PRESSURE WASHING, INC. ADDRESS ALL CORRESPONDENCE TO. P.O. BOX 1460 ALHAMBRA. CALIFORNIA 91802-1460 IN REPLY PLEASE REFER TO FILE: AS-0 Superior Pressure Washing, Inc. (Superior) served as our graffiti removal contractor from July 1, 1997 to June 30, 2002. Over the past five years, Superior has administered 14 contracts within the County. Superior has proved to be very effective and timely in removing graffiti throughout the unincorporated areas that they served. The graffiti was professionally removed within the 48 hours and 24 if obscene, sometimes being removed in the same day. The Los Angeles County Board of Supervisors and the community, in which this contractor serviced, were highly satisfied with the services provided.' Due to our bidding process, Superior was outbid for the fiscal year 2002-2003. If you have any questions, please feel free to call me at (626) 458-4091. Sincerely Valerie J. Hil , Graffiti Abatement Program Manager VH:tr/P:Larry DE GARMO DRIVE NEIGHBORHOOD WATCH 1006 De. Garmo Drive Los Angeles, California 90063 December 15, 1998 Larry De Crona, President Superior Property Services 1415 E. McFadden Avenue, Suite D Santa Ana, California 92705 Dear Mr. De Crona, We would like to express our heartfelt thanks and commend you for giving up your Saturday and for your efforts toward making the MIRACLE ON DE GARMO DRIVE happen during our Community Clean Up Day on De Garmo Drive on Saturday, November 14, 1998. You were the first person to arrive at 7:00 a.m. You took the initiative to cut down several trees with a chain saw on several hillside properties. The removal of trees on the site of the demolished basement was especially significant. Now the Sheriffs have clear visibility from the street thus discouraging gang loitering and initiation rites. This in itself will directly deter criminal activity on this and other properties. Of course, we appreciate you and your staff's prompt response for graffiti removal which has been many times over since October when we received your 1-800 number. Your staff works diligently and completes the painting and sand blasting carefully and without disrupting the residents or flow of traffic. Because of your giving spirit, De Garmo Drive residents have a safer and cleaner neighborhood of which we can be proud. The fruits of your labor are enjoyed everyday, and we we thank God for caring individuals like you who are willing to do for others for the common good. Mr. De Crona, your generous contribution proved your commitment to the vision of transforming East Los Angeles into the best place to live. Looking forward to working with you in the future. Gratefully, Est P. Ro r guez, Block aptain De Garmo Drive Neighborhood Watch Program c: Gloria Molina, Supervisor St. District • • t t r 1 rM � Y COMMUNITY GANG REDUCTION PROJECT, INC, 4530 E. Cesar Chavez Ave., Los Angeles, CA 90022 PHONE (213) 261-1555 July 27, 1998 Mr. Lang Decrona, President Superior Property Services 1415 E. McFadden Ave., Suite D Santa Ana, CA 92705 RE: Graffiti Abatement Program Dear Mr. DeCrona: The Board of Directors of the Community Gang Reduction Project, Inc., have decided that due to our current schedule, we are unable at this time to take on an additional project. However, we are grateful for the opportunity of both meeting with you and learning about your program. We believe your company has been very effective in reducing the graffiti problem in our community. Although we are unable to assist you at this time, we appreciate your consideration of our organization. We hope for a future collaboration with your company in its efforts to combat graffiti in our community. Please feel free to contact us at (213) 261-1555. Sincerely, Dan Almaraz lj President Carr ar- -Acres . Gvldreris Services October 4, 2000 Larry DeCrona Superior Property Services 1415 E. McFadden Avenue, Suite D Santa Ana, CA 92705., Dear Larry: We cannot thankyou enoughl Not only did you and your staff see that we had freshly painted and attractive cottages for the abused children we serve and the big 20 Year Celebration we put on on September 24, but you gave us a special price, did extra work, and saw that it was all done in time'for our celebration. On behalf of the children, staff, and Board of Directors. of Canyon Acres Children's Services, we want- to express our deep appreciationfor. you "going the extra mile" to help Canyon Acres and the children. Both here and as part ofthe earlier Friends of IREM work project on the Ranch House, you have been a terrific friend.. Thank you so very much for your kindness and ,generosity! It is organizations like yours that have: significantly contributed over the last 20 years to the top quality residential care and mental health treatment we have been able to provide Orange County's most severely abused and emotionally troubled children. We are exceedingly grateful for your contributions. Sincerely, Clete J. Menke, MS Diane E. Wright, JD, MSW Executive Director Director of Development 233 South Quintana Drive, Anaheim CA • P.O. Box 4021, Anaheim, CA 92817 (714) 998-3272 Fax: (714) 282-2801 E-mail: canyonacres0;m3n.com Website www.canyonacres.org r, G& LEROY D. BACA. SHERIFF March 29, 1999 TV1111til" Elf1,11-ii trriff � z{�aritttrtt� �c�tt�tlttur-frr�. 4700 hamrrtta 1fluttlrtrari� 4Han#rrru 1jark, C► alifhrnin 91 1-lit - 21fi G (323) M44151 Superior Property Service Mr. Larry DeCrona` 1415 East McFadden Avenue, Suite D Santa Ana; California 92705. Dear Mr. DeCrona: I would like to take this opportunity to extend our appreciation and thanks for your efforts and support. = The East Los Angeles Sheriff's Station"VIDA "program has had a close working relationship with you in a j oint effort to keep the city free of the unsightly graffiti. Not only do you, keep the new graffiti off the buildings and walls, but you do this at a great risk to your employees. I recall our units going'into the field .in order to -provide security for your crews, because of gang threats and attempts to stop you in your effort to remove the unsightly graffiti. You have worked closely with the "VIDA" program in providing tools and materials so that the young boys and girls can also remove the -graffiti they help to put on the walls of our city. You take the time to help teach there how to properly paint walls and how to paint vines, which is an excellent deterrent for future graffiti. We sincerely hope that our working relationship and joint effort to keep East Los Angeles graffiti free will continue for years to come. Sincerely, LEROY D. BACA, SHERIFF: "y Thomas P: Angel, Captain East Los Angeles Station RIVERSIDE COUNTY TRANSPORTATION COMMISSION March 24, 1999 To Whom It May Concern: Since the last quarter of fiscal year 1998 The Riverside County Transportation Commission (RCTC) has contracted with Superior Property Services (Superior) to provide graffiti removal for the four (4) Metrolink Stations in Riverside County and for several miles of sound wall projects on the 91 freeway. Superior provides the personnel, supplies and equipment necessary to expeditiously respond to RCTC's request for graffiti removal. Superior has demonstrated a quality of performance as well as an ability to respond promptly to the needs of this agency. Based on experience i would gladly recommend Superior Property Services for an agency comparable to RCTC. If you have further questions or wish to discuss Superior's performance. further, feel free to call me. Sincerely, Claudia Chase, Property Agent Riverside County Transportation Commission /cc 3560 University Avenue, Suite 100 . Riverside, California 92501 (909) 787-7141 . FAX (909) 787-7920 CJ -F 0 Bryan Speegle, Director COUNTY OF ORANGE 300 'n i Strect .cnv1 tieni.l p P-0. Box 4048 rFOVL RESOURCES � ,DEVELOPMENTMANAGEMENT DEPARTMENT tianca Ann��-� 4r'+s 'I'cicrhonc: (i 14) 534-2300 Fx: r714) S 34-5 t S$ March 3, 2006 Superior Property Service Larry DeCrona 1415 E. McFadden Suite D Santa Ana, Ca. 92705 To Whom It May Concern - This is a letter of reference for Superior Property Service. This company has been doing graffiti removal, painting and steam cleaning for various County of Orange facilities for the past five and half years. The company has performed in a satisfactory manner. If you have any questions regarding Superior Property Service, please do not hesitate to give me a call at 714-567-7750. Sincerely, Norman Hamaker Contract Services Supervisor FACILITIES OPERATIONS TELEPHONE (714) 567-7744 1143 East Fruit Street FAX: (714) 567-7721 Santa Ana, CA 92701-4204 03,/05/2005 10:41 909-4561500 SB CTY AG WGTS MSRS LAND USE SERVICES DEPARTMENT CODE ENFORCEMENT DIVISION 2315 S. MOUNTAIN AVENUE, STE E, ONTARIO, CA 91764 (909) 458-190 • Fax (909) 458.1500 March 9, 2006 To Whom It May Concern, RE: Superior Property Services Inc. PAGE 02 COUNTY OF SAN BERNARDINO PUBLIC AND SUPPORT SERVICES GROUP MICHAEL E. HAYS Director I confirm that I have dealt with Superior Property Services Inc. since 2004, during which time they have provided San Bernardino County Code Enforcement graffiti removal services for the 2nd and 4`r' Supervisorial Districts. They have always responded to our requests for service in a timely manner and have provided excellent Quality work. Their employees have been easy to work with and are always easily accessible to our staff. Their work has been a major factor in helping us provide the residents of San Bernardino County a better quality of life. I can confidently recommend Superior Property Services Inc_ as a solid and reliable graffiti abatement contractor. Sincerely, IGNACIO NUNEZ CODE ENFORCEMENT OFFICER III SAN BERNARDINO COUNTY CODE ENFORCEMENT MARK UFFER County Adminlstraiive Officer NORMAN A. KANOLD Assistant county Administrator Ptohc and Suppor! SOrvk'0;; (soup Board of Supervisors BILL POSTMUS. Vir:e Ch—1,r ....... Firs' District DENNIS HANSBERGER .. ....... Th+rd Dls;-1v PALL SIANE ... Second District GARY C, OVITTS Fourth District JCSIE GONZALES .... ..... ..Fifth Distric.-. Los Angeles River Cleanup La Gran Limpiera April 22nd and 24th, 1999 May 5, 1999 Larry DeCrona & Ronald Bruneck 1415 E. McFadden Ave Suite D Santa Ana, Ca 92705 Dear Larry & Ron: On behalf of Friends of the Los Angeles River and myself, thank you for being so helpful with the 10th Annual Great Los Angeles River Clean-up. I couldn't have done it without your chipping in when I most needed it. I am so grateful for your help in picking up the water, in helping us with Long Beach and in returning the tables to Jill. Your generosity is inspiring and appreciated. We estimate that over 2,000 volunteers came down to our combined 10 sites to help remove nearly 35 tons of debris from the River. We had a large student and youth participation this year, which is terrific, as they created new relationships with the River and came to understand FoLAR's River revitalization efforts. If you have any suggestions or comments regarding your experience please call me at 818-343-4325 or Melanie Winter at FoLAR 323-223-0585. Thank you again. Your group made our day go smoothly and we are grateful for your efforts. I hope you will pass on the kudos to your teams. Sincerely, arbara Gonzalez Event Coordinator Cleanup address: 7 712.7 Vosc Street Van Nuys, CA 91406 8 i 8' 343-4325 hotline & fax SOnTheMove@earthlink. net LAND USE SERVICES DEPARTMENT 385 North Arrowhead Avenue • San Bernardino, CA 92415-0187 (909) 387-4141 • Fax (909) 387-4288 http://www.sbcounty.govAanduseservices March 7, 2006 To Whom It May Concern: COUNTY OF SAN BERNARDINO PUBLIC AND SUPPORT SERVICES GROUP MICHAEL E. HAYS Director Since October 2004, the County of San Bernardino Land Use Services Department - Code Enforcement Division has contracted with Superior Property Services to provide graffiti removal in the unincorporated CDBG qualified areas of the Second Supervisorial District. Superior Property Services has provided the personnel, supplies, and equipment necessary to respond to the County's complaints in this area. They have worked hard to provide the requested services. and meet the required response time frames. Based on this experience 1 would recommend Superior Property Services for graffiti removal. services.- If you have further questions or wish to discuss Superior's performance, feel free to call me (909-387-4148). Sincerely, =- -- --- . Ruth . Rice, Administrative Supervisor 11 County of San Bernardino Land Use Services Department